myStarter Plan 500

Experience affordable postpaid service with myStarter Plan 500. For only P500 a month, get 200MB data, unlimited calls and texts to Globe/TM, 300 texts to other networks, FREE 1GB of Spotify, Facebook, and Viber.

Tired of your usual prepaid services but afraid of postpaid hassles? Get more out of your P500 monthly bill with the new and affordable myStarter Plan 500! Now you can enjoy the perks of mobile postpaid without worrying about going over your budget.

Check out what you can do more with myStarter Plan 500:

With 200MB data, send urgent emails, chat about anything you can think of, tweet in real-time, and search Google for your work and play.
Surprise your friends by sending them a cute little sticker. With FREE Viber, brighten up each other’s day by adding a little twist to your chitchat.
With digital values that are guaranteed every month, continue enjoying the postpaid lifestyle. You can top up to avail of exciting prepaid promos!
With unlimited calls and texts to Globe and TM, easily stay in touch with your family and friends, wherever they are in the country.
Stranded at the bus terminal or in traffic? With FREE 1GB access to Spotify Basic, play any music from anywhere in the world and keep yourself entertaine.
Get to keep your Prepaid number so you can stay in touch with all your family members, friends, and classmates.
If you have family or friends who use other networks, text worry-free now that you have 300 SMS to other network.
Get a FREE smartphone of your choice! Enjoy the feeling of unboxing it for the very first time.
With FREE Facebook, post your daily thoughts, update your status with a funny GIF, or share interesting DIY videos on your wall.
Thanks to a fixed monthly bill, now you can manage your mobile spending so you can save more on other expense.
 

If you're planning to shift to postpaid, myStarter plan 500 is definitely for you. Connect to the things that matter to you while keeping your budget intact. Apply now for myStarter Plan 500! 

FREQUENTLY ASKED QUESTIONS

PAYMENT

1. How do I pay for my purchases from the Globe online shop?

We accept payments through cash on delivery, GCash, or straight payment on all major credit cards (Master Card, Visa, and American Express).

 

2. How secure is the online shop? Is my personal data protected?

Online credit card payments are secured by our partner iPay88 and is Payment Card Industry Data Security Standard (PCIDSS) compliant. This means that our partners have undergone and passed assessment for data security. Credit card information will NOT be stored or kept by Globe.

 

3. How will I know if my payment went through?

·  For Cash payments, an acknowledgement receipt will be given upon delivery of items

·  For Credit Card payments, an email confirmation will be sent to your registered email address

·  For payment using GCash, confirmation will be sent via SMS

 

DELIVERY

4. How much is the delivery charge for online shop orders?

None, delivery is FREE of charge.

 

5. Can I cancel my order?

Yes, cancellations can be accommodated as long as orders have not been shipped out.

You may call (2) 730 1000 to track your order. Just provide the name and mobile number used in the application form.

 

6. How do I track of my order?

You may call (02) 730 1000. Just provide your name and mobile number used in the application form.

 

7. How many days will it take for my purchases to be delivered?

We shall arrange for delivery once your order has been approved. The delivery time will depend on your location:

GMA – One (1) to three (3) days

LUZON – Three (3) to five (5) days

VISMIN – Five (5) to seven (7) days

ODA (Out of Delivery Area) – Up to 10 days

 

8. Can I request for a specific date and time of delivery?

Our courier service providers are unable to provide scheduling of deliveries at the moment. Therefore, we cannot guarantee delivery of your order for a specific time or date. Rest assured that we are working closely with our service partners to accommodate delivery requests.

 

9. Do you deliver overseas?

Currently, we are only able to deliver within the Philippines.

 

10. Can Globe deliver the package to my office?

Yes. We will deliver your order at the address you provided during checkout, whether it is to your home or to your office. In case you want to change your delivery address after checkout, you may call (02) 730 1000. We shall send you an email confirmation once the change is done.

Delivery addresses can only be changed if the orders have not been shipped out yet. Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to our couriers.

 

11. Do you deliver during weekends and holidays?

Yes, but deliveries on holidays are done only for addresses within NCR. There are no holiday deliveries for orders outside of NCR. We shall notify you if your order will be delivered outside of business days.

 

12. I need my order now. Can Globe speed up delivery?

We currently do not have an express delivery option, but we always ensure that your orders are delivered on or before the promised delivery timeframe.

 

13. How do I know when my orders will arrive?

We shall send an SMS notification once your order is shipped out. Our courier will communicate with you through call or SMS upon arrival at your address.

 

14. What do I need to present to the courier?

For postpaid applications

· Present a Valid ID, and

· Advance payment amounting to the first Monthly Service Fee (MSF) of the plan

Gadget and accessories purchases

· For Cash on Delivery – present a Valid ID and the payment

· For Credit Card or GCash payment – present a Valid ID

Apparel purchases

· For Cash on Delivery – present a Valid ID and the payment

· For Credit Card or GCash payment – present a Valid ID

 

15. Can I get someone else to receive my purchases?

Yes. Please have your representative present these three (3) requirements:

1. An authorization letter from you

2. Photocopy of the front and back of your valid ID, and

3. A photocopy of the valid ID of your representative

 

16. Do I receive an acknowledgement receipt for my order?

Yes, our courier will provide an acknowledgement receipt upon delivery. The official receipt will be emailed to you after seven (7) working days.

 

17. Why do I receive my orders in separate deliveries?

We work with a variety of trusted merchants to ensure the quality of our products. Therefore, your ordered products may come from different places, resulting in separate deliveries.

 

18. I still do not have my order despite the stated delivery time. What should I do?

You may check the delivery status by calling (02) 730 1000. Just provide your name and mobile number used when you placed your order.

 

IN-STORE PICK-UP

19. How will I know if my order is ready for pick-up?

A store representative will contact you regarding the availability of your order. This will include an SMS notification with a reference code that you will need to present during your store visit.

 

20. What else do I need to bring to the store?

Please bring at least one (1) of the following proof of identification:

· Company ID
· Driver's License
· Passport (bearing signature)
· SSS/TIN/GSIS ID
· PRC/IBP ID

 

21. What if I was not able to go to my selected Globe store on the scheduled pick-up date?

We can reserve your order for three (3) days. After which, the item/s may be given to walk in customers.

 

RETURNS AND EXCHANGE

22. What’s your return, refund, and replacement policy?

- Only defective products returned within seven (7) calendar days after delivery are eligible for replacement

- You must present a copy of the product’s sales invoice or official receipt at the Globe store

- The product must be in the same condition upon purchase. The original packaging materials, tags, labels, manuals, and accessories should be intact. It shall be subject to quality control and assessment to confirm if it is in good and resalable condition

- Replacement will depend on stock availability. You may visit to any Globe Store

- Replacement of Apparel can only be accommodated in the following Globe Stores: SM North EDSA, SM MOA, Greenbelt Makati, and SM Iloilo

You can return your item due to any of the following reasons:

Reasons for return Your return must be :
New condition Sealed condition Complete accessories, original packaging Tags & labels attached
Damaged    
Defective    
Missing parts / items    
Apparel (not fit)
 

Items must be in their original condition when purchased.

- Once all requirements are fulfilled, you may exchange the product with the same item. You may also exchange it with a different item if the value of the defective product is lower than the new item. If the value is higher, you may settle the additional amount directly with the store

 

23. What if my preferred item is not available at the Globe Store?

- If the item you prefer is not available in the store, we can offer you an alternative item of the same or higher value. It can be different in style, design, or product. We can also order your preferred product and request for you to come back to our store once it is available.

- You may choose to have a full refund or credit card reversal.

We order some of our items from our trusted vendors. Their return, refund, and replacement policy may be different from ours. We will advise you if this will be the case for your order.

 

24. Can I try the product before I buy it?

No, we do not currently have a try and buy program. But, we have a seven (7)-day replacement policy for any factory defect.


 

Thank you!

 

 

Add the myStarter Plan 500 to cart and a sales associate will confirm your order and help you further configure/customize your plan. If you'd like to take the order offline, here are other ways that can you apply for this device:

  • For new line applications, call (02) 730-1010 (when prompted, enter the promo code: 21211).
  • For existing subscribers, call (02) 730-1300.

Lines are open Monday to Sunday, 6AM to 10PM.

What's in this Plan?