Your new Globe mobile device is covered by our 7-day replacement policy and a one-year manufacturer’s warranty from the time it was acquired.

You may bring your mobile device, including the box and its accessories, to the Globe store nearest to you for assessment. If a defect is evident, our Globe store will replace the mobile device. However, please note that defects due to mishandling, scratches, and damages to the outer surface due to normal use are not covered by the manufacturer’s warranty.

It is best to bring your device to the nearest authorized service center. You may also do the following:

• Call their hotline and have your mobile device picked up for repair and delivered back to you
• Get your device assessed online through their service website or their self-service app.

You can check our Globe website or visit our Brand partners’ websites below for the drop-off points:

Yes. To protect your data, you need to backup all data on the mobile device. After doing that, delete your personal information and registered accounts in your emails and applications. In addition to this, kindly ensure that PIN codes/passwords, Find My Iphone or Google lock are deactivated to enable the authorized service center to perform the device diagnosis. Lastly, together with your device, kindly bring your device’s proof of purchase for reference purposes.

Yes. Our brand partners offer pick-up services from your home. You may visit their website or check on their applications for the procedures.

List of Proof of Billing Address

- Company ID
- Driver’s License
- Student Driver's Permit
- UMID eCard
- TIN ID
- Voter's ID
- Certificate of Employment with Compensation (COE)
- Latest Globe Bill
- Latest Competitor Telco Bill
- Latest Computerized Pay Slip for One Month
- Latest BIR Form 2316
- Latest Water / Electricity / Cable Bill
- Latest BIR Form 1700 (for Employees)
- Latest Notarized Contract of Lease (Used by Tenant / Landlord / Landlady)
- Latest Business / Mayor's Permit
- Latest BIR Form 1701 (for Sole Proprietor)
- Postal ID
- Senior Citizen's ID
- Firearms License
- Cooperative-Issued ID
- Persons with Disability (PWD) ID or NCWDP Certification
- OWWA ID
- OFW ID

List of Proof of Financial Capacity:

- Certificate of Employment with Compensation (COE)
- Latest Globe Bill
- Latest Competitor Telco Bill
- Latest BIR Form 2316
- Latest BIR Form 1700 (for Employees)
- Latest BIR Form 1701 (for Sole Proprietor)
- Latest Computerized Pay Slip for One Month
- Latest Govenrment Pay Slip for One Month
- Latest Business / Mayor's permit with Gross Sales

- Immigration Card (replaced ACR – Alien Certificate of Registration)
- Immigration Certificate of Registration (ICR)
- Special Retiree’s Resident Visa (SRRV)
- Permanent Resident Visa
- Temporary Resident Visa or Working Permit
- Treaty/Trader’s/Investor’s Visa (under section 9D of Philippine Immigration Act of 1940)
- Pre-arranged Employee’s Visa (under section 9G of Philippine Immigration Act of 1940)
- Special Non-Immigrant Visa (under PD1034)
- Special Non-Immigrant Visa (under EO226)
- Certified Diplomatic ID (for Diplomats/Embassy Staff)

Yes. A Globe representative will contact you within 24 hours after your application and you can schedule your preferred date and time but still subject for availability.

Yes, you can change your installation appointment one day before the original appointment date, but this will be subject for slot availability. You may call ‎211 to change your preferred schedule. Just provide your name and the online reference number provided to you via email or text.

Yes. The Globe installation team will call you on the day of installation to confirm your schedule.

Upon installation, you will need to have a mobile phone or any gadget that can connect to the WiFi to test the connection.

Input your location in the search bar to check for Fiber availability.

Globe Online Shop offers discounts, freebies, or other deals with selected Postpaid, Broadband, and Lifestyle Accessories and Apparel products. A promo code is a code that allows you to avail of promos that are exclusive only to selected customers. Some promos in the Globe Online Shop can only be availed by using a promo code.

Promo codes indicated on Globe promo ads. These ads are either:

•  distributed to customers via Facebook.

•  or sent to eligible existing customers via email, text, or call.

Sample

•  Once you receive a promo code, visit the web page indicated in the promo ad.

•  Click on the image or title of the product you wish to buy. On the product page of a selected product, click “Add to Cart” to make your purchase:

•  On the online cart, enter the promo code and click “Redeem”:

Make sure you do this before you proceed to checkout. Without the promo code, you’ll be paying for the original price. Promo codes cannot be entered once you proceed to checkout.

•  A green-colored text will appear if the promo code you entered is correct. Also, the discounted price will also appear on the checkout box.

Note: a red-colored text will appear if the promo code you entered is incorrect or invalid.

•  Click “Proceed to Checkout” to avail of the discount and to complete your purchase.

We accept payments through cash on delivery, GCash, or straight payment on all major credit cards (Master Card, Visa, and American Express).

Online credit card payments are secured by our partner iPay88 and is Payment Card Industry Data Security Standard (PCIDSS) compliant. This means that our partners have undergone and passed assessment for data security. Credit card information will NOT be stored or kept by Globe.

•  For credit card payment, an email confirmation will be sent to your registered email address.

•  For payment using GCash, a confirmation will be sent via text.

For postpaid applications

Globe offers free shipping nationwide for postpaid applications.

For accessories and apparel purchases

Globe offers free shipping nationwide for orders/deliveries amounting to P900 and above.

A P70 shipping fee will be applied for orders below P900.

Yes, cancellations can be accommodated as long as orders have not been shipped out.

Visit https://shop.globe.com.ph. For desktop, click Track Order on the top right corner.

For mobile, click Menu on the top left corner and select Track Order.

STEP 1

 

STEP 2

Enter your Order Number and Email Address then click View Status

You may also call 211. Just provide your name, the mobile number indicated on the application form and the online reference number provided to you via email or text.

If you applied for a postpaid line, we shall arrange for delivery as soon as your application is approved. If you ordered for accessories or apparel, we shall arrange for delivery as soon as your online purchase is confirmed. The delivery time (business day) will depend on your location:

METRO MANILA – Within five (5) business days

LUZON – Within seven (7) business days

VISMIN – Within ten (10) business days

There are certain areas that we currently can't deliver to.

Click here to check if your location is part of our Out of Delivery Areas list

Our courier service providers are unable to provide scheduling of deliveries at the moment. Therefore, we cannot guarantee delivery of your order for a specific time or date. Rest assured that we are working closely with our service partners to accommodate delivery requests.

Currently, we only deliver within the Philippines.

Yes. We will deliver your order at the address you provided during checkout, whether it is to your home or to your office. In case you want to change your delivery address after checkout, you may call 211. We shall send you an email confirmation once the change is done.

Delivery addresses can only be changed if the orders have not been shipped out. Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to our couriers.

Yes, but deliveries on holidays are done only for addresses within NCR. There are no holiday deliveries for orders outside NCR. We shall notify you if your order will be delivered outside of business days.

We currently do not have an express delivery option, but we always ensure that your orders are delivered on or before the promised delivery timeframe.

We shall send an SMS notification once your order is shipped out. Our courier will communicate with you through call or SMS upon arrival at your address.

For postpaid applications

• Photocopy of your valid ID (must contain photo of the ID holder)
• Advance payment amounting to the first Monthly Service Fee (MSF) of the plan

For accessories and apparel purchases

• For Cash on Delivery
  • Photocopy of your valid ID (must contain photo)
  • Payment for purchase
• For Credit Card or GCash payment
  • Photocopy of your valid ID (must contain photo)
  • Proof of payment (screenshot of payment confirmation)

For postpaid applications

The account holder must be present to receive the delivery himself/herself.

For accessories and apparel purchases

Yes. For cash on delivery, the authorized person must present the payment for the purchase. For credit card or GCash payment, the authorized person must present an authorization letter, your valid ID and his/her valid ID.

Yes, our courier will provide an acknowledgement receipt upon delivery. The official receipt will be emailed to you after seven (7) working days.

We work with a variety of trusted merchants to ensure the quality of our products. Therefore, your ordered products may come from different places, resulting in separate deliveries.

You can check the status of your order by clicking on Track order on the top right of Globe Shop page, enter your order number and email address, then click "View status".

You may also check the delivery status by calling 211. Just provide your name, the mobile number indicated on the application form and the online reference number provided to you via email.

A Globe store representative will contact you. This will include an SMS notification with a reference code that you can present during your store visit.

We can reserve your order for three (3) days. After which, the item/s may be given to walk in customers.

You can return your item due to any of the following reasons:

- Once all requirements are fulfilled, you may exchange the product with the same item. You may also exchange it with a different item if the value of the defective product is lower than the new item. If the value is higher, you may settle the additional amount directly with the store.

- Replacement will depend on stock availability.

- Outright replacement of apparel can only be accommodated in the following Globe Stores depending on stock availability: SM North Edsa, SM MOA, Greenbelt Makati and SM Iloilo.

- Return and replacement can also be accommodated to all Globe Stores except that the Store needs to order the replacement and customer will be informed on the availability of the replaced item.

If the item you prefer is not available in the store, we can offer you an alternative item of the same or higher value. It can be different in style, design, or product. We can also order your preferred product and request for you to come back to our store once it is available

We order some of our items from our trusted vendors. Their return and replacement policy may be different from ours. We will advise you if this will be the case for your order.

No, we do not currently have a try and buy program. But, we have a seven (7)-day replacement policy for any factory defect.

You can use the following to enjoy your NBA League Pass subscription:

Desktop
Tablet
Mobile phones (iPhone and Android)

Yes, you may download games of the current season to your phone for offline viewing. These games are viewable until August 31, before the start of the next season.

No. You'll need to finish your subscription with your credit card first before subscribing to Globe’s NBA League Pass Offer.

Netflix is a streaming site where you can watch original series and blockbuster movies anytime, anywhere.

Choose from a wide variety of award-winning TV shows, films, documentaries, and more on your home TV, mobile phone, tablet, or laptop. Enjoy unlimited viewing of great content, commercial-free! Learn more here.

Registration process for postpaid subscribers:

STEP 1: Visit Globe Online Shop Netflix page and select the product variant that suits you. Click on the “Get Premium” or “Subscribe Now” button.
STEP 2: In the Netflix Globe page, enter your mobile number. Enter the 6-digit one-time pin that will be sent via SMS.
STEP 3: Click "I Accept" to start registration.
STEP 4: Choose your Netflix subscription (Basic, Standard, Premium).
STEP 5: Create and complete your Netflix account.
STEP 6: Enjoy watching!

Content subscriptions are charged to your monthly postpaid bill. They are considered add-ons and will be billed on top of your monthly service fee.

The 30-day trial is available only for new Netflix accounts. Once the 30-day trial period ends, you'll be charged a monthly fee for your Netflix subscription, according to the Netflix variant you selected.

Spotify is the world's most loved music streaming app. It allows you to stream music from over 30 million songs, create and share playlists, etc. Learn more here.

Registration process for postpaid subscribers:

STEP 1: Visit Globe Online Shop Spotify page and select the product variant that suits you. Click on the “Get Premium” or “Subscribe Now” buttons.
STEP 2: Complete the registration form.
STEP 3: Click on the activation link that will be sent via SMS.
STEP 4: Once you’re in the link, enter your mobile number.
STEP 5: Enter verification code.

For Prepaid Subscribers:

STEP 1: Register for a Spotify account. For existing Spotify Premium subscribers, just log in to your account.
STEP 2: Go to the subscription and payment page. Click on "Get Premium"
STEP 3: Choose Globe as your payment option.
STEP 4: Enter your prepaid number and click "Continue".
STEP 5: Wait for your verification code via SMS. Enter this PIN code in the Spotify Premium page and click "Continue"
STEP 6: Enjoy listening to your favorite music!

Offline Mode is the amazing feature of Spotify Premium that allows you to "download" music on the app so you can listen to it even without data or WiFi! It will not eat up your phone's memory too much unlike downloading actual MP3s that use up a lot of memory. You can have up to 3,333 songs available for offline listening.

No need to worry about it. You will still have your Spotify account, but moving forward, we are changing the availment channel for Prepaid subscribers.

Cartoon Network Watch and Play takes entertainment to the next level. On the same screen, you can watch your favorite episodes and play games, simultaneously! Learn more here .

Access is available to Globe Postpaid, Globe Prepaid, TM, Tattoo Postpaid, and Tattoo Prepaid customers who are using supported handsets/devices. Supported devices include iPads with at least iOS 6+ and Android smartphones and tablets with at least 4.02 OS version.

Cartoon Network Watch & Play is free to download from Google Play for Android tablets/smartphones, and from App Store for iOS tablets.

Sorry, this promo is available in the Philippines only.

You may use up to three (3) supported devices at the same time. Once a fourth user logs in, the first device that connected will automatically be removed.

Sorry, you cannot download videos and games from the app.

Android 4.02 and above smartphone and tablet devices iOS 6+ and above tablets.

Yes, you need to sign up for a Cartoon Network account even if you already have a Globe Interactive Account.

The videos and games change regularly. Please keep checking back for the latest content!

Yes, the app may need to connect to the internet from time-to-time. Note that data charges are not included in your access fees, and that each time you connect to the internet on your mobile device, standard data rates will apply unless you are registered to a data promo.

• All new users without a current subscription to Cartoon Network Watch & Play will get the 30-day free trial upon registration to the Cartoon Network portal.

• Your access will automatically continue at P99/30 days, unless you unsubscribe before the free trial expires.

• Sorry, the free trial is only for new users of Cartoon Network Watch & Play.

You can choose among the following:
1. CN15 – P15/1 day
2. CN50 – P50/7 days
3. CN99 – P99/30 days (auto-renews every month unless you unsubscribe before the promo expires for that month)

Only the monthly subscription auto-renews. If you decide not to renew your subscription, simply unsubscribe before the promo expires. However, doing so will forfeit any remaining days of access.

Yes, you may check the status of your subscription by texting CN FREE STATUS (for free trial) or CN STATUS (for standalone promos) to 8080.

Sorry, you can only have one (1) active Cartoon Network Watch & Play promo at any given time.

What is my Cartoon Network Watch & Play account for?

Your Cartoon Network Watch & Play account contains the credentials that you will use to login to the Cartoon Network Watch & Play app.

How do I create my account?

You can register directly through the app by choosing Globe as your service provider, or you can type https://cn.globe.com.ph on your device’s browser. If you are using mobile data, standard data rates will apply unless you are registered to a data promo.

I forgot my password. How can I retrieve my password?

Click “Forgot Password” in the login page. Provide your registered email address or answer the security question correctly to retrieve your password.

DisneyLife offers a total Disney experience with a diverse selection of shows, movies, music and exclusives from Disney, Pixar, Marvel and Lucasfilm. You can now experience the world of Disney all in one app anytime, anywhere!

• Shows on Disney Channel/ Disney Junior/ Disney XD
• Video-On-Demand (VOD) service featuring full episodic content
• Download unlimited content for offline viewing Listen to
• Disney music tracksTheatrical titles from Marvel, Disney, Lucasfilm and Pixar

You can use any Android smartphone and tablet devices running on Android 4.1 and above, or Apple mobile devices running on iOS 7.0 and above.

You can register up to 10 devices at the same time on your DisneyLife. Four (4) concurrent users can access the app. Once a 5th user logs in, the first device to connect will automatically be removed.

Yes, you can download them for offline viewing.

You can access them for 30 days from the time they're downloaded. After which, they'll be removed from your list of downloaded content.

You must have access to internet with a speed of at least 1.5 Mbps to enjoy seamless playback of videos.

DisneyLife's library is updated regularly with new movies and episodes of your favorite TV shows. Please note that certain movies and shows vary in availability and content distribution is owned and managed by Disney. This means that they may also have to remove certain titles in order to make room for new ones.

NEW Globe At Home customers who applied for a broadband plan starting November 15 - December 31, 2019 are eligible to redeem 6-month access to DisneyLife at no cost.

Your DisneyLife free trial may be redeemed within 30 days upon receipt of the text informing you of your freebie. Also, please note that the free trial is only valid for 6 months from the day.

Once the 6-month promotion trial period ends, you'll be charged a monthly fee of P149 for your DisneyLife subscription. Should you wish to discontinue your subscription, simply opt out within the trial period and you won't be charged.

• STEP 1: Click on the link that will be sent to your email.
• STEP 2: After successful verification, click "Next".
• STEP 3: Read the Terms and Conditions and click "Agree".
• STEP 4: Create your DisneyLife account to start your membership.
• STEP 5: Download DisneyLife to access the wonders of Disney all in one app!

Please call our hotline at 211 or You can talk to Gie at m.me/GieOfGlobe for further assistance.

Unfortunately, DisneyLife doesn't have an option to unsubscribe through their app or website.

Globe customers can now access YouTube videos at a more affordable rate.

• YOUTUBE10: 1-day access to YouTube videos, up to 100MB
• YOUTUBE20: 2-day access to YouTube videos, up to 200MB
• YOUTUBE199: 30-day access to YouTube videos, up to 1 GB

All Globe Prepaid, TM and Postpaid customers and can avail of the promo.

Yes. You can use your MBs to watch videos via the website or using the official YouTube app.

Yes, you may register to this promo multiple times while you’re current registration is still active.

Yes, you may register to the service again the same day after your current registration has been used up.

Yes, your free MBs from your current promo will be used up first. If you’re on a promo like GoSURF, this will allow you to visit other sites without being charged regular browsing rates.

To make sure your access to YouTube is active, you can check the status of your YouTube standalone by sending YOUTUBE STATUS to 8080.

To keep your load safe from unexpected charges, try registering to SurfAlert! SurfAlert sends you free notifications every time you go to a chargeable site and you’re not on a surf promo. Learn more about it by dialing *143#, then select MyAccount > Mobile internet usage > Turn on mobile internet alerts > SurfAlert.

Yes, you will be notified once you have fully consumed your MBs.

Yes, regular browsing rates will apply when going outside Youtube, unless you’re registered to a surf promo.

To keep your load safe from unexpected charges, try registering to SurfAlert! Surfalert sends you free notifications every time you go to a chargeable site and you’re not on a surf promo. Learn more about it by dialing *143#, then select MyAccount > Mobile internet usage > Turn on mobile internet alerts > SurfAlert.

You will forfeit your unused MBs if you stop your YouTube promo.

Yes, if you’re subscribed to the 30-day promo YOUTUBE199, it will auto-renew. Every month unless you unsubscribe by texting YOUTUBE STOP to 8080 before the auto-renewal date.

September 17-22, 2021

Globe At Home Online Shop and GLife

Get a free SURF4ALL249 when you avail of a Globe At Home Prepaid WiFi - LTE Advanced or Xtreme Home Prepaid WiFi

This promo cannot be combined with any other promo

Valid for all applications/orders via the Globe Online Shop and GLife

You will receive the reward every Friday once you activate your modem. Modem must be activated by October 15 to be valid for the freebies.

Go Unli Plans are Globe at Home’s unlimited data allocation plans.

New and existing customers are eligible to avail of these plans. However, Go Unli Plans cannot be sold to internet shops or cafes to avoid excessive or abusive use of data.

New customers can avail of unli plans here at the Globe Online Shop. For existing customers, you can upgrade your plan through the Globe At Home App.

Offers for Go UNLI Plans are the same for all Globe At Home Plans 1299 and up:

• Landline with free unlimited calls to local landline and Globe NDD, and unlimited calls to Globe/TM for 24 months
• Free 3 months of APV, iflix, iWant.

Our Go UNLI Plans have a standard 24-month Lock-up period but you can avail of Go UNLI Plans 2499 and 2899 at No Lock-Up.

Switchers (customers who switch their existing non-Globe broadband plans to Globe At Home) also can avail Go UNLI 2499 and 2899 at No Lock-Up

Wired DSL, vDSL, and fiber. LTE is not available with Go Unli Plans. You can request to check if vDSL or fiber facilities are available at your location.

The new Globe At Home plans are unlimited without data cap and aren’t subject to throttling or minimum browsing speed. However, please note that Unlimited plans are governed by Globe's Terms and Conditions. By signing up for Unlimited plans, customers agree to not use the Globe At Home internet service for any Prohibited and Illegal Activities as specified in the detailed policies of the Terms and Conditions.

Globe At Home continuously works on improving our products and services. We’ve come a long way and now we introduce high speeds with unlimited!

New customers can avail of Go Unli offers via online, hotline, or Globe stores. For existing customers, this is only available through the Globe At Home App (for Android and iOS )

At this time, the promo is available only for wired technologies (DSL, vDSL, and fiber). Stay tuned for more promotions from Globe At Home.

POFC is only required for Go Unli Plans 2499 and 2899.

Not at all. Only the modem fee should be paid upfront.

You can select from two payment options:

• No Lock-Up option: One-time modem fee is P2,500 (DSL) or P4,500 (vDSL or fiber). No advanced payment.
• 24 months Lock-Up option: No advanced payment is required if proof of financial capacity is provided and if the area is under a pre-qualified address. 1 month advance monthly service fee is required otherwise.

You’re eligible for upgrade to Go Unli Plans provided that:

1. You’ve been a customer for more than 6 months and without outstanding balances
2. Your existing plan is not temporarily disconnected at the time of application
3. Your location is serviceable to wired plans (DSL, vDSL, or fiber)
4. You agree to upgrade your plan to Globe at Home’s latest market offers

You can apply through the Globe At Home App for downgrade/upgrade. Please take note that your application will first require account assessment and a serviceability check of the location of the intended plan.

An email or SMS acknowledgment will be sent to your registered details. A Globe At Home representative may get in touch with you to further confirm the plans to be availed and advice you of the actual status of your request.

Please do consider downloading the app where you’ll be able to better manage your account at your convenience.

You can call the hotline 211 to access the higher speed plans. However, it’s subject to screening and evaluation.

At this time, the promo is available only for wired technologies (DSL, vDSL, and fiber). Stay tuned for more promotions from Globe At Home.

• If you’re looking for LTE unlimited plans, it won’t appear in the app. We only offer wired DSL or fiber connections.
• If you’re looking for a Go Unli plan that has a higher speed than your existing subscription, it won’t appear on the app. Please see if it offers Go Unli plans with lower speeds. Please take note that Go Unli Plans come with a landline.
• Please check if you’ve settled your balances so you can qualify for the offer.

If you’re still within the lock-up period of your existing plan, your contract period will refresh to 24 months. However, no pre-termination fee or other fees will be charged to you!

We encourage you to avail of a similar locked-up plan under Go Unli so that your contract period is just carried over. However, if you want a no lock-up plan, you just need to settle the pre-termination fee.

Yes, but only after the trial promo has expired. If you proceed with the upgrade, the discount for your trial period will be forfeited.

Yes, but pre-term policies will apply if you’re within the lock-up period.

No. Please settle first your outstanding balances from existing accounts.

No. You have to first settle any outstanding balances before changing your plan.

No. Your content subscription will only continue as per your initial availment.

We need to see first if you’re qualified for the credit limit increase. If not, you’ll need to provide a POFC.

• If you’re a new subscriber availing of a Go Unli No Lock-Up Plan, you can purchase devices on an upfront basis without amortization.
• If you’re an existing subscriber or a new subscriber availing of Go Unli 24 months Lock-Up Plan, you can purchase devices either at a one-time upfront payment or a monthly amortization at 24 months.

Your lock-up is refreshed to 24 months if your device payment term is also 24 months installment. However, you can also opt to pay the device in full at Globe stores.

Yes, this is applicable to Unli plans as well. You can get 100% refund for the modem if you:

• Terminate your account within 15 days
• Pay your outstanding balance
• Present your acknowledgement receipt
• Return your modem, telset, and adaptor

If you switch your existing non-Globe broadband plan to Go Unli Plans, you’re eligible for free monthly service fee (MSF) for the first 3 months. However, there’s no discount for the first 3 months for No Lock-Up and 24 months holding period schemes.

These won’t be billed to your account but the free subscription will be terminated.

Not at all. Your representative is entitled to claim the modem fee refund on your behalf. Upon returning of the modem, telset, and adaptor, representatives should have a copy of the subscriber’s ID, authorization letter, and acknowledgement receipt.

No. To be eligible for the refund, the modem telset and adaptor should be returned within the 15 days.

No. The acknowledgement receipt is required for the modem fee refund.

The normal return duration for Globe is 7 days. However, for our No Lock-Up discounted offers, we’re giving subscribers 15 days (two weekends) to try Globe At Home!

No. Only subscribers who terminated their subscription, paid outstanding balances, and returned the modem, telset and adaptor all within 15 days are entitled to their modem fee refund.

I want to get my modem fee refund but I lost my A.R., can I still get the modem fee refund? Frontliner must check if modem fee has been paid. If payment has been posted, no need for A/R and modem fee refund can be returned. If payment has not been posted yet, customer must come back 7 days after their installation period. If it has been already 7 days after installation and payment has not posted yet, case must be created and customer shall be called.

Frontliner must check if modem fee has been paid. If payment has been posted, no need for A/R and modem fee refund can be returned. If payment has not been posted yet, customer must come back 7 days after their installation period. If it has been already 7 days after installation and payment has not posted yet, case must be created and customer shall be called.

No. Money back guarantee only applies to New Customers who opted for the no lock-up.

If you are serviceable by wired, then good news, you can subscribe to unlimited plans! Lani plans are only available for wired technologies.

The promo is only for wired at this time. Stay tuned for more promotions from Globe At Home.

Globe At Home continuously works on improving our products and services. We have come along way and now we introduce high speeds with unlimited!

(If sub availed of no lock-up) Yes, but devices must be purchased on an upfront basis and may not amortize.
(If sub availed of w/ lock-up or an existing subscriber) Yes, devices be purchased either at a one time upfront payment or a monthly amortization at 24 months.

FOX+ is an online streaming service where you can stream the biggest blockbuster hits, latest TV shows, and most exciting live sports events.

• Download episodes and movies for offline viewing.
• Have your FOX+ account on up to 5 devices and stream on 2 at a time.
• Enjoy your favorite shows and movies all in HD!

You can get FOX+ with Globe At Home Broadband Plans 1299 and up. Get your first 6 months on us. You can also get an additional 3 months if you avail of the Streamwatch Roku.

Enjoy FOX+ on us for the first six (6) months when you subscribe to Globe At Home Plan 1299 or up and follow these easy steps:

STEP 1: Click the link on the email sent by Globe with the subject: Redeem your 6-month access to FOX+ now!
STEP 2: Sign up for a FOX+ account in order to redeem your 6 months on us.
STEP 3: Access FOX+ with your Streamwatch Roku or download the FOX+ app on the App Store or Google Play to start watching.

You can request your link at globe.com.ph/free-content and it will be sent to you within 24 hours.

No. FOX+ does not auto-renew so you don’t have to worry about that.

It is our latest Globe At Home Go Unli Offer. For the first three months, you will only pay P499 + P83.33 (amortized installation fee). On the fourth month, the full monthly service fee will apply.

You must be a Non-Globe or Bayan subscriber. Existing Globe At Home customers are not eligible for this special offer.

• Globe At Home Go Unli Plan 1699 5Mbps
• Globe At Home Go Unli Plan 1899 10/15/20Mbps
• Globe At Home Go Unli Plan 2499 50Mbps with Roku Streamwatch
• Globe At Home Go Unli Plan 2499 100Mbps with Roku Streamwatch

• FREE landline with unlimited calls to Globe/TM for 24 months
• FREE Netflix, and Amazon Prime Video for 6 months

The contract is for 24 months.

• Globe Online Shop
• Hotline 211
• All Globe stores nationwide

You just need to present:

• One (1) Valid ID
• Your latest Non-Globe or Non-Bayan Internet Bill which should include the following information:
  • The applicant's name is the same as the account holder's name on the internet bill
  • The applicant's address is the same address that is on the internet bill
  • The outstanding balance (if any) should not exceed two month's worth of your current internet plan limit

The total installation fee is P1,000. It will be amortized for 12 months. Your bill will include the monthly internet service fee and the amortized installation fee.

This offer is available only in select areas. Globe At Home Go Unli Plan availability and actual speed may vary upon assessment.

Separate services and subscriptions may reflect on your monthly bill.

These may include but are not limited to:

• Streaming Devices
• Entertainment Packs
• Wifi boosters

For your first six (6) months, you will get FREE access to these entertainment packs

• Netflix
• Amazon Prime Video

If you want to terminate your account, please call our hotline 211 to process termination. Termination fee applies.

Amazon Prime Video is Amazon’s video streaming platform where customers can enjoy unlimited access to world-class entertainment. From award-wining Prime Originals, to thousands of hit movies, to all-time favorite TV shows -- get entertainment anytime, anywhere.

Customers can enjoy critically acclaimed Prime Originals such as Tom Clancy’s Jack Ryan, Marvelous Mrs. Maisel, Man In the High Castle, and Grand Tour with Amazon Prime Video. Apart from this, popular TV shows and movie series like American Gods, This Is Us, and Mission Impossible can also be seen in the app.

You can subscribe through Globe and gain access to Amazon Prime Video. You can then download the Amazon Prime Video app to enjoy streaming world-class entertainment from Amazon.

A single Amazon account can be signed into as many devices as possible. However, Amazon Prime Video only allows streaming of up to two (2) devices at the same time.

Yes, as long as the said email address hasn’t been used for an Amazon account before.

Yes! Just log in to your Amazon account to claim your 6-month access. Please note that you may only claim your 6-month access if you haven’t activated Amazon Prime Video yet.

1. Go to Twitch.tv.
2. Click “Try Twitch Prime”
3. Once redirected, click “7-Day Free Trial”
4. Log in your Amazon account and you’ll be able to claim your Twitch Prime access

Yes! To link your Twitch account to your Amazon account

1. Click Connect your Twitch account.
2. Sign in to your Amazon account.
3. Sign in to your Twitch account and click Confirm.

You can claim your access within 30 days upon receipt of the text informing you of your eligibility

You can unsubscribe from Amazon Prime Video anytime by texting APV STOP to 8080.

Yes! Platinum plans are also available.

Application requirements are as follows:

1. Proof of Identity
2. Proof of Billing Address
3. Proof of Financial Capacity (the amount of which should be commensurate to the plan value applied for)

If you avail of GPlan, you get to enjoy:

• Free 3GB GoWiFi access monthly in GoWiFi hotspots nationwide
• Free individual subscription to KonsultaMD coterminous with your plan
• Free GInsure coverage for 3 months (limited-time promo offer)

If you avail of GPlan with GCash, the GCash amount that comes with your postpaid plan will be seeded to the mobile number associated with your postpaid plan.

If you are a new postpaid subscriber, you must immediately create a GCash account within 12-24 hours upon plan activation. GCash seeding is within 1-3 business days upon plan activation of your new Postpaid plan.

If you are a recontracting subscriber, it is important that you ensure that your number has a working GCash account that you own and use because this is where the GCash amount that comes with your new postpaid plan will be seeded within the next 24-48 hours upon plan renewal.

For new applications, mobile numbers associated with another person should not be issued to GPlan customers

We’re letting you take control of the life enablers you want to enjoy with GPlan using your GCash. The GCash that comes with your plan can be spent for anything you desire to reinvent the life you want! Here are some exciting offers you can avail with your GCash:

1. Entertainment: You can use your GCash to avail of premium subscriptions in HBOGo, YouTube Premium, YouTube Music, Discovery+, NBA, and more!
2. Gaming: You can use your GCash to buy gaming consoles from our partners or subscribe to our Gaming promo offers.
3. Globe Boosters: You can use your GCash to get add-ons to boost your mobile data (GoBOOST, GoSURF, SURF4ALL), pay for your Globe At Home bill, avail of Wifi Mesh, etc.
4. Shop & Dine: You can use your GCash to buy essentials and leisure items in Lazada, Shopee, Grab, Metromart, FoodPanda, and more!
5. Health & Fitness: You can use your GCash to pay for a bike, Saddle Row classes, or GInsure for COVID-19 & Dengue medical coverage.
6. Work/Earn & Learn: You can use your GCash to purchase a new iPad 8th Gen, Mi Notebook, or Huawei Matebook
7. Ride: You can use your GCash for Grab, Lalamove and etc.

Upon plan activation of GPlan with GCash, you must immediately create a GCash account within the next 24 hours. In case of plan renewal, you must ensure that you have a working GCash account linked to the mobile number of the plan you renewed.

The GCash amount is seeded 24-48 hours upon plan activation, or effectivity of new contract in case of plan renewal. You will receive an SMS from GCash notifying you of the GCash amount you received from your new postpaid plan.

To easily view your GCash balance, you can also download the GCash app via App Store or Play Store.

If you already successfully created your GCash account but still failed to receive the GCash amount that comes with your postpaid plan, you may file a concern in GlobeOne Help & Support, and a GCash representative will address the issue within 3-5 business days.

Just download the GCash app via App Store or Play Store to view your GCash balance real-time.

• This exclusive promo for Globe mobile postpaid subscribers is valid until December 31, 2019.

• All Globe mobile postpaid subscribers are eligible for FREE installation.

• Globe At Home subscribers can avail of free installation with any 24-month lock up plan while other promos only offer free installation with Go UNLI Plans.

• Installation costs P1000 which is amortized over 3 months for P333.33.

Globe mobile postpaid subscribers can avail of any Globe At Home Plan with a 24-month contract.

• The requirements for this promo remain thr same. Please provide at least one (1) of the required documents. Preferably, the location where you want your Broadband connection installed should also be the address indicated on your ID.

• You can find the complete list of requirements and valid forms of ID here

• Yes! As long as you're a mobile postpaid subscriber and you choose a plan with a 24-month contract this promo is still valid.

The free install offer is open to all new applications availing of Globe At Home Go Unli plans.

Free install offer can be availed in online (shop.globe.com.ph/broadband)and Globe At Home sales hotline 211

Installation fee is charged to our customers at a standard rate of P1000 or P333.33 when charged to bill over 3 months.

This will cover the modem installation fee from your broadband service. This will not include TechSquad Service installation.

Customer must fill out the application form and attach documents (valid ID or proof of financial capacity for plans 2499 and up)

No, this promo cannot be availed in conjunction with other promos (ie. 50% off Switcher offer or Free 3 months for Postpaid Mobile. )

Sorry but the waived install fee will only cover the modem installation and not the Tech Squad service.

The tech squad visit will follow the standard rate of P1,200 per visit.

Sorry, but this is only applicable to Go Unli lock up plans at 24 months.

iflix is the world’s leading entertainment service for emerging markets, offering users unlimited access to thousands of TV shows & movies - plus local faves, iflix Originals, LIVE sports, snackables and more. iflix is putting the entertainment that people want at their fingertips, with high quality streaming on any device.

flixFREE is the free version of the iflix streaming service. It has over 6,000 hours worth of free movies and shows and sponsored movie of the day. iflixVIP on the other hand, is the paid version at P129/month that can be unlocked for the whole library of shows and movies (over 12,000 hours worth of content) —plus live special events.

Customers can enjoy Filipino content such as I Love You Hater & Exes Baggage, Korean content such as What’s Wrong with Secretary Kim?, international content like the Harry Potter series & The Good Place, iflix Originals like Mystified and Hot Ones plus LIVE sports and channels.

A single iflixVIP account can register up to 5 devices. However, iflix only allows streaming in up to two (2) devices at the same time. If customer wants to register a 6th device, they will need to remove 1 device that is registered to make way for the new one.

Yes, iflix is compatible with Chromecast and via iflix app in newer Samsung TVs, LG and Panasonic, Android TV/Boxes.

Globe is not permitted to delete iflix accounts. For more details on how to manage your iflix account, please e-mail [email protected]

If you’re a new and recontracting subscriber of GPLAN and GPLAN 999 and up, open the SMS sent to you by Globe and click on the iflix activation link to redeem your offer.

• Note: The SMS will be sent within 24 hours of plan activation.

Your access starts on the day you received the text. Don’t miss out and complete your registration now.

You can log in using this iflix account to claim the iflixVIP access from Globe, as long as you currently don’t have an active iflixVIP subscription.

You can claim your access within 30 days from receipt of the activation link that will be sent to you via text.

You can charge iflixVIP on your Globe Postpaid bill by following these steps:

1. On the iflix app, click on VIP Plans
2. Under Loyalty Plan or Fun Pass, choose “Pay with your mobile bill.”
3. Select your Globe Postpaid mobile number from the choices
4. Click Continue
5. Start enjoying your iflixVIP access for only P129/month, charged to your Globe Mobile Postpaid bill.

You will receive pre-expiry messages 10, 7, and 3 days before the end of your trial period. The iflixVIP access will automatically be converted to the paid version of P129/ month unless you choose to unsubscribe before the expiry date. To unsubscribe, text:

• IFLIX3 STOP to 8080 for those on the 3 months offer
• IFLIX6 STOP to 8080 for those on the 6 months offer

At the end of the iflixVIP access from Globe, you will automatically be converted to the paid version for P129/ month unless you choose to unsubscribe before the expiry date. To unsubscribe, text:

• IFLIX3 STOP to 8080 for those on the 3 months offer
• IFLIX6 STOP to 8080 for those on the 6 months offer

After unsubscribing, you will no longer be able to access iflixVIP.

You can unsubscribe from the iflixVIP Globe offer anytime by texting:

• IFLIX3 STOP to 8080 for those on the 3 months offer
• IFLIX6 STOP to 8080 for those on the 6 months offer

After unsubscribing, you will no longer be able to access iflixVIP.

New Globe At Home Postpaid customers who apply for a Globe At Home plan via https://shop.globe.com.ph/broadband and Globe Stores will receive 2 movie invites to watch Star Wars - The Rise of Skywalker

Upon installation of your plan, you’ll receive an email containing the Gmovies code within 2 working days from installation, and online booking will start on January 11 until Jan 31, 2020

NOTE
One (1) Gmovies code will be emailed to the subscriber within 2 working days from broadband installation

Just send a message to Gie on Globe’s Facebook account or Globe At Home’s Facebook account. Send message together with your Globe At Home account number, the account owner’s name, email address, and date of installation. We will get back to you within 48 hours upon verifying your request.

GMovies is the Philippines' first and only movie schedule and ticketing platform that aggregates over 100 cinemas nationwide. Valid only at participating Ayala Malls Cinemas (Abreeza, Ayala Center Cebu, Bonifacio High Street, Centrio, Glorietta, Greenbelt 1 & 3, Harbor Point, Market! Market!, MarQuee, TriNoma), SM Cinema, Robinsons Movieworld, and Theater Mall & Promenade Greenhills.

The app is free in the Play Store or AppStore.

GMovies is available for download for free on Google Play Store (Android) and on the App Store (iOS) as well as on the web via www.gmovies.ph.

Upon installation of your plan, you’ll receive an email containing the Gmovies code within 2 working days from installation, and online booking will start on Jan 8 until Jan 31, 2020

To redeem your GMovies e-ticket:

1. Download the GMovies app on your smartphone and sign up.
2. Select “Star Wars: The Rise of Skywalker” and tap “BUY TICKETS”.
3. Choose participating cinema, date, showtime and seats.
4. Enter Gmovies code

Yes, but you may not be able to access free channels. And as long as the same area is covered by LTE, you can use the device to surf the internet

Similar to the Home Prepaid WiFi, you may load promos via the following:

• Globe at Home App
• Sari-Sari Store/Globe Store (AMAX)
• GCASH
• Web (Credit Card)

Xtreme Prepaid is designed to be used for the Home if insisted to be used in the car while mobile, the experience might not be as promised and may possibly affect the device’s durability

Any app in the Google Play Store can be installed on the Xtreme Prepaid

Yes, games can be downloaded and can be controlled by the remote. Alternatively, you can download the Android Remote App on your phone so you can use it as a controller for your Xtreme Prepaid Game Apps.

Using the USB port on the modem, you can input a USB with your videos so you can watch it on your TV instead of your computer/laptop.

Using the Audio Jack on the modem, you can insert up to 2 microphones and do karaoke with family/friends by either streaming minus one videos on Youtube or via Karaoke apps on the play store.

You can use the Xtreme Prepaid as a Google Chromecast, project whatever is on your phone to your TV via this device

No, so long as you are watching using the Free TV app installed on your Xtreme Prepaid. Any other streaming apps such as Youtube or Facebook Videos/Watch will consume your data.

Yes, except for certain channels that are exclusive only to ABS CBN TV plus subscribers

The Xtreme Prepaid is HDMI Ready, you need to simply provide your own HDMI cable and connect the device to enjoy its benefits

The newest discount offer of Globe At Home: FREE 3 months for all Go Unli plans! It comes with:

• No lockup for the first 90 days
• No modem fee
• Free landline with unlimited calls to Globe and TM, and 3-month subscription to iflix, iWant, and APV

You may avail this offer via shop.globe.com.ph/broadband.

Offer is eligible for customers who have:

• A Globe Postpaid mobile account with at least 7 months tenure
• Mobile Account Holder must be the one applying for Globe At Home plan
• Mobile Account Holder must not have terminated any Globe At Home subscriptions in the past 6 months
• Mobile Account Holder must fill out application form and submit a valid ID. A proof of financial capacity document must be provided for plans 2499 and up

Yes, foreign nationals can now avail of the 3-month free trial offer

Offer is eligible for all Globe At Home Go Unli plans from 1299 to 2899.

This promo is valid until February 29, 2020.

This offer has a no lockup option for 3 months. On the 4th month, unless otherwise terminated by the subscriber, the plan will automatically be converted to paid & have a lockup of 21 months.

Yes, installation fee worth P1,000 must be paid upfront during installation

No need to pay advanced monthly service fee.

Sorry but this offer is only available to new or additional Globe At Home application. Upgrading or changing plan to this offer will not be accepted.

Yes you may avail of this offer if you want your new line to be installed in a different installation address (ie. not your current residence where your Globe At Home line is). Proof of financial capacity document must be presented to avail of plans 2499 and up.

All regular Ayala Group employees are eligible for this promo. This includes Ayala subsidiaries (IMI, HCX, Ayala Automatives, Ayala Energy, etc).

All Wired Go Unli plans from 1699 to 2899 ONLY.

Exclusive offers are valid from December 10, 2019 – January 31, 2020.

Offer comes with 6 mos. subscription to the following contents: Amazon Prime Video

Subscribers also get a free landline with unli calls to Globe and TM for 24 mos.

Applicants will have to submit back to back copy of their Ayala Group employee ID.

Yes, installation fee of P1,000 will have to be paid upon installation.

No, applicants for this promo do not have to pay advanced MSF.

Sorry, but special offer is only available for Wired GO UNLI Plans. If serviceable by wireless plans only, Globe At Home will waive the installation fee.

As a reactive offer, you may upgrade to your desired plan and speed and get P300 bill rebate for 3 months. This is a total savings of P900 for you!

Go Unli plans have a standard contract period of 24 mos. Please note that for the free 3 mos. offer exclusive to Postpaid Mobile customers, the first 90 days has no lockup, so returning the modem if unhappy with the Globe At Home service is possible without pre-termination fees.

As as standard policy, no. But exclusive to the free 3 mos. offer, you may return your modem to any Globe Store nationwide within the first 90 days upon the activation of your line.

Sub can avail of additional device, but the only payment option available is one-time payment.

As as standard policy, no. But exclusive to the free 3 mos. offer, If you are unhappy with your Globe At Home trial plan, you may return your complete modem set (router and adaptor) to any Globe Store nationwide within the first 90 days to waive the pre-termination fee. Beyond the 90 days trial, pre-termination fee will apply: Php 2,500 + (2x MSF) + unamortized amount, if any. Should customer wish to proceed, transfer to RETENTION HOTLINE.

Get free installation for all Globe At Home plans. Offer is exclusive to Globe Prepaid customers. Please take note that it cannot coexist with discounted offers (e.g. switcher 50% off and free 3 mos. exclusive for Globe Postpaid).”

Offer is valid from March 11 to 15, 2020 only.

Offer is exclusive to the Globe online shop: shop.globe.com.ph/broadband

Please indicate your Globe Prepaid number as your main contact number in the application.

All you need to apply is a valid ID see list here and a recent non-Globe, non-Bayan broadband bill no older than 2 months.

Yes! All Globe At Home Plans still come with 3 months of iflix, iWant, and APV.

Subscribers also get unlimited landline calls to Globe/TM for 24 months. This will be charged to your bill starting on the 25th month.

You can choose from our Go UNLI Plans (1299, 1699, 1899, 2499, and 2899).