FREQUENTLY ASKED QUESTIONS

POSTPAID PLAN REQUIREMENTS

Proof of Identification (Any of the following may be submitted. ID must contain photo of the ID holder)

- Company ID
- Driver's License
- Passport (bearing holder’s signature)
- SSS/TIN/GSIS ID
- PRC/IBP ID

Proof of Billing Address (Any of the following may be submitted and it should be under the applicant’s name)

- Any Acceptable ID with Address
- Public Utility Bills (electric, water, cable TV)
- Notarized Contract of Lease
- Air Waybill

Proof of Income (Any of the following may be submitted and it should be the latest copy)

- Computerized 1-month Payslip
- Certificate of Employment and Compensation
- ITR with BIR or Bank-received Stamp (Form 1700)
- W-2 (Form 2316)
- Credit Card (swipe to charge advance monthly service fee)
- 3-month Certificate of Allotment plus Employment Contract (for overseas workers)
- Business Permit if Self-Employed

Additional Requirements for Foreigners (Any of the following may be submitted. It should be the latest copy and must not be expired)

- I-Card
- DOLE Employment Permit
- Immigration Certificate of Registration
- Special Retiree's Residence VISA (SRRV)
- Company Guarantee (if staying for less than the contract period)
- Employment Contract or Certificate of Employment

Please note that other requirements may be requested when needed.

Acceptable file formats are JPEG, JPG, PNG, DOC, DOCX and PDF.

 

BROADBAND REQUIREMENTS

What documents are required to apply for a Globe At Home broadband plan?

You only need one (1) valid ID with photo.

 

Proof of Identification (Any of the following may be submitted. ID must contain photo of the ID holder)

- Company ID - Driver's License
- Passport (bearing holder’s signature)
- SSS/TIN/GSIS ID
- PRC/IBP ID

Please note that other requirements may be requested when needed.

Acceptable file formats are JPEG, JPG, PNG, DOC, DOCX and PDF.

 

Can I schedule a date and time for the broadband installation?

Yes. A Globe representative will contact you within 24 hours after your application and you can schedule your preferred date and time but still subject for availability.

 

Can I change my installation appointment?

Yes, you can change your installation appointment one day before the original appointment date, but this will be subject for slot availability. You may call (02) 7301000 to change your preferred schedule. Just provide your name and the online reference number provided to you via email or text.

 

Will someone contact me on the day of installation?

Yes. The Globe installation team will call you on the day of installation to confirm your schedule.

 

What are the requirements during installation?

Upon installation, you will need to have a mobile phone or any gadget that can connect to the WiFi to test the connection.

 

PROMO / COUPON CODES

1. What is a promo / coupon code?

Globe Online Shop offers discounts, freebies, or other deals with selected Postpaid, Broadband, and Lifestyle Accessories and Apparel products. A promo code is a code That allows you to avail of promos that are exclusive only to selected customers. There are some promos in Globe Online Shop that can only be availed by using a promo code.

 

2. Where can I get a promo code?

Promo codes indicated on Globe promo ads. These ads are either:

•  distributed to customers via Facebook or internal office emails.

•  or sent to eligible existing customers via email, text, or call.

Sample

 

3. How do I use my promo code?

•  Once you receive a promo code, visit the web page indicated in the promo ad.

 

•  Click on the image or title of the product you wish to buy. On the product page of a selected product, click “Add to Cart” to make your purchase:

 

•  On the online cart, enter the promo code and click “Redeem”:

Make sure you do this before you proceed to checkout. Without the promo code, you’ll be paying for the original price. Promo codes cannot be entered once you proceed to checkout.

 

•  A green-colored text will appear if the promo code you entered is correct. Also, the discounted price will also appear on the checkout box.

Note: a red-colored text will appear if the promo code you entered is incorrect or invalid.

 

•  Click “Proceed to Checkout” to avail of the discount and to complete your purchase.

 

PAYMENT

1. How do I pay for my purchases from the Globe online shop?

We accept payments through cash on delivery, GCash, or straight payment on all major credit cards (Master Card, Visa, and American Express).

 

2. How secure is the online shop? Is my personal data protected?

Online credit card payments are secured by our partner iPay88 and is Payment Card Industry Data Security Standard (PCIDSS) compliant. This means that our partners have undergone and passed assessment for data security. Credit card information will NOT be stored or kept by Globe.

 

3. How will I know if my payment went through?

•  For credit card payment, an email confirmation will be sent to your registered email address

•  For payment using GCash, a confirmation will be sent via text

 

DELIVERY

4. How much is the delivery charge for online shop orders?

For postpaid applications

Globe offers free shipping nationwide for postpaid applications.

For accessories and apparel purchases

Globe offers free shipping nationwide for orders/deliveries amounting to Php900 and above.

A Php70 shipping fee will be applied for orders below Php900.

 

5. Can I cancel my order?

Yes, cancellations can be accommodated as long as orders have not been shipped out.

 

6. How do I track my order?

You can find the status of your order by clicking on Track order on the top right of Globe Shop page, enter your order number and email address, then click "View status".

You may also call (02) 730 1000. Just provide your name, the mobile number indicated on the application form and the online reference number provided to you via email or text.

 

7. How many days will it take for my purchases to be delivered?

If you applied for a postpaid line, we shall arrange for delivery as soon as your application is approved. If you ordered for accessories or apparel, we shall arrange for delivery as soon as your online purchase is confirmed. The delivery time will depend on your location:

GMA – One (1) to three (3) days

LUZON – Three (3) to five (5) days

VISMIN – Five (5) to seven (7) days

ODA (Out of Delivery Area) – Up to 10 days

 

8. Can I request for a specific date and time of delivery?

Our courier service providers are unable to provide scheduling of deliveries at the moment. Therefore, we cannot guarantee delivery of your order for a specific time or date. Rest assured that we are working closely with our service partners to accommodate delivery requests.

 

9. Do you deliver overseas?

Currently, we are only able to deliver within the Philippines.

 

10. Can Globe deliver the package to my office?

Yes. We will deliver your order at the address you provided during checkout, whether it is to your home or to your office. In case you want to change your delivery address after checkout, you may call (02) 730 1000. We shall send you an email confirmation once the change is done.

Delivery addresses can only be changed if the orders have not been shipped out yet. Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to our couriers.

 

11. Do you deliver during weekends and holidays?

Yes, but deliveries on holidays are done only for addresses within NCR. There are no holiday deliveries for orders outside NCR. We shall notify you if your order will be delivered outside of business days.

 

12. I need my order now. Can Globe speed up delivery?

We currently do not have an express delivery option, but we always ensure that your orders are delivered on or before the promised delivery timeframe.

 

13. How do I know when my orders will arrive?

We shall send an SMS notification once your order is shipped out. Our courier will communicate with you through call or SMS upon arrival at your address.

 

14. What do I need to present to the courier?

For postpaid applications

• Photocopy of your Valid ID (must contain photo of the ID holder)

• Advance payment amounting to the first Monthly Service Fee (MSF) of the plan

For accessories and apparel purchases

• For Cash on Delivery – payment for purchase

• For Credit Card or GCash payment – present a Valid ID

 

15. Can I get someone else to receive my purchases?

For postpaid applications

The account holder must be present to receive the delivery himself/herself.

For accessories and apparel purchases

Yes. For cash on delivery, the authorized person must present the payment for the purchase. For credit card or GCash payment, the authorized person must present an authorization letter, your valid ID and his/her valid ID.

 

16. Do I receive an acknowledgement receipt for my order?

Yes, our courier will provide an acknowledgement receipt upon delivery. The official receipt will be emailed to you after seven (7) working days.

 

17. Why do I receive my orders in separate deliveries?

We work with a variety of trusted merchants to ensure the quality of our products. Therefore, your ordered products may come from different places, resulting in separate deliveries.

 

18. I still do not have my order despite the stated delivery time. What should I do?

You can check the status of your order by clicking on Track order on the top right of Globe Shop page, enter your order number and email address, then click "View status".

You may also check the delivery status by calling (02) 730 1000. Just provide your name, the mobile number indicated on the application form and the online reference number provided to you via email.

 

IN-STORE PICK-UP

19. How will I know if my order is ready for pick-up?

A Globe store representative will contact you. This will include an SMS notification with a reference code that you can present during your store visit.

 

20. What else do I need to bring to the store?

Please bring at least one (1) of the following proof of identification (must contain photo of the ID holder):

• Company ID
• Driver's License
• Passport (bearing signature)
• SSS/TIN/GSIS ID
• PRC/IBP ID

 

21. What if I was not able to go to my selected Globe store on the scheduled pick-up date?

We can reserve your order for three (3) days. After which, the item/s may be given to walk in customers.

 

EXCHANGE AND REPLACEMENT

22. What’s your exchange and replacement policy?

 

23.How will I know if my item is eligible for exchange or replacement?

You can return your item due to any of the following reasons:

Reasons for return Your return must be :
New condition Sealed condition Complete accessories, original packaging Tags & labels attached
Damaged    
Defective    
Missing parts / items    
Apparel (not fit)
 

- Once all requirements are fulfilled, you may exchange the product with the same item. You may also exchange it with a different item if the value of the defective product is lower than the new item. If the value is higher, you may settle the additional amount directly with the store

- Replacement will depend on stock availability

- Outright replacement of apparel can only be accommodated in the following Globe Stores depending on stock availability: SM North Edsa, SM MOA, Greenbelt Makati and SM Iloilo

- Return and replacement can also be accommodated to all Globe Stores except that the Store needs to order the replacement and customer will be informed on the availability of the replaced item.

 

24. What if my preferred item is not available at the Globe Store?

- If the item you prefer is not available in the store, we can offer you an alternative item of the same or higher value. It can be different in style, design, or product. We can also order your preferred product and request for you to come back to our store once it is available

We order some of our items from our trusted vendors. Their return and replacement policy may be different from ours. We will advise you if this will be the case for your order.

 

25. Can I try the product before I buy it?

No, we do not currently have a try and buy program. But, we have a seven (7)-day replacement policy for any factory defect.

 

GIFT WRAPPING SERVICES

Globe now offers gift wrapping services for accessories and apparel bought from our online shop for a fee of Php50 per item.

Gift wrapping services are not available for store pick-up options.

 

SPOTIFY PREMIUM

1. What is Spotify?

Spotify is the world's most loved music streaming app. It allows you to stream music from over 30 million songs, create and share playlists, etc. There are two (2) versions of Spotify:

- Spotify Basic or the free version of Spotify
- Spotify Premium

Here are the differences between the two versions:

  Basic Premium
Take your tunes offline  
Play your songs instantly on mobile  
Enjoy ad-free listening  
Shuffle play any playlist or artist’s catalog
Create your own playlist
Listen to amazing sound quality  
Play on your home speakers

 

2. What is "Offline Mode" in Spotify Premium?

Offline Mode is the amazing feature of Spotify Premium that allows you to "download" music on the app so you can listen to it even without data or Wi-Fi! It will not eat up your phone's memory too much unlike downloading actual MP3s that use up a lot of memory. You can have up to 3,333 songs available for offline listening.

 

3. I want to register to Spotify Premium. How do I do it?

Registration process for postpaid subscribers:

Step 1: Visit Globe Online Shop Spotify page and select the product variant that suits you. Click on the “Get Premium” or “Subscribe Now” buttons.
Step 2: Complete the registration form.
Step 3: Click on the activation link that will be sent via SMS.
Step 4: Once you’re in the link, enter your mobile number.
Step 5: Enter verification code.

 

4. I am a Prepaid subscriber, and I got a message saying my Spotify Premium subscription will be terminated. Why is this so?

No need to worry about it. You will still have your Spotify account, but moving forward, we are changing the availment channel for Prepaid subscribers.

 

NETFLIX

1. What are the different versions of Netflix?

Basic Standard Premium
*Free 30-day access to Netflix *Free 30-day access to Netflix *Free 30-day access to Netflix
Netflix app for 1 screen Netflix app for 2 screens Netflix app for 4 screens
Standard Definition High Definition Ultra High Definition
Price: P370 Price: P460 Price: P550
Send SMS NETFLIX370 to 8080 Send SMS NETFLIX460 to 8080 Send SMS NETFLIX550 to 8080

 

2. How can I get Netflix?

Step 1: Visit Globe Online Shop Netflix page and select the product variant that suits you. Click on the “Get Premium” or “Subscribe Now” button.
Step 2: In the Netflix Globe page, enter your mobile number.
Enter the 6-digit one-time pin that will be sent via SMS.
Step 3: Click "I Accept" to start registration.
Step 4: Choose your Netflix subscription (Basic, Standard, Premium).
Step 5: Create and complete your Netflix account.
Step 6: Enjoy watching!

 

3. How do I get charged for my subscription?

Content subscriptions are charged to your monthly postpaid bill. They are considered add-ons and will be billed on top of your monthly service fee.

 

4. Does my subscription auto renew?

The 30-day trial is available only for new Netflix accounts. Once the 30-day trial period ends, you'll be charged a monthly fee for your Netflix subscription, according to the Netflix variant you selected.

Six (6) months of Netflix Standard Plan worth P2,760 is included in every subscription of Plan 999 and above. Offer is extended until December 31, 2017. Redeem now.

 

HOOQ

1. What is HOOQ?

HOOQ is an online entertainment service offering more than 10,000 local and foreign movies and TV series that can be watched on PCs, tablets, and smartphones connected over the internet. HOOQ access is available by subscribing via your Globe, TM, or Tattoo number.

 

2. Who can avail of HOOQ?

HOOQ is available to Globe Postpaid, Globe Prepaid, TM, Tattoo Postpaid, Tattoo Prepaid, and Globe Broadband customers.

 

3. How do I register and get HOOQ'd?

Registration process for postpaid subscribers:

Step 1: Visit Globe Online Shop HOOQ page and select the product variant that suits you. Click on the “Get Premium” or “Subscribe Now” button.
Step 2: Complete the registration form.
Step 3: Click on the activation link that will be sent via SMS.
Step 4: Sign up or log in to HOOQ and enter your mobile number.
Step 5: Enter the 6-digit verification code that will be sent via SMS.
Step 6: Enter your email address.
Step 7: Enjoy watching!

 

4. How do I get charged for my subscription?

Content subscriptions are charged to your monthly postpaid bill. They are considered add ons and will be billed on top of your monthly service fee.

 

5. Does my HOOQ subscription auto-renew?

HOOQ will only auto-renew if you're a postpaid customer. If you don't want your HOOQ to auto-renew, simply unsubscribe before your promo expires.

 

6. Can I check the status of my HOOQ subscription?

Yes. You can simply text HOOQ STATUS to 8080 for free to check the validity of your HOOQ subscription.

 

7. How do I watch videos on HOOQ?

You can watch movies either by streaming or downloading. Take note that you can only stream and download videos simultaneously if you do it on 2 different devices. If you try to stream and download on the same device, the download will be paused and will only resume once streaming activity has ended.

 

8. What devices can I use to access HOOQ?

HOOQ is currently available on the following devices:

- iPad 2 and above, iPad mini, iPhone 4 and above with iOS 7.x (best used with iOS 7.x)
- Android mobile and tablet (best used with Android OS 4.1.x – Jellybean and above)

The following internet browsers on PCs and Macs (requires Microsoft Silverlight plug-in):
✔ Internet Explorer versions 8, 9, 10 and above (64-bits IE 8 and 9 are not supported)
✔ Chrome version 23 and above
✔ Firefox versions 20 and above
✔ Safari versions 5 and above

 

9. How many devices can I use HOOQ on?

You can log in up to 5 devices on your HOOQ account. If you want to reset your devices, you can email [email protected]

 

10. Can I resume watching a video that I didn't finish?

Yes, you can resume watching the video as long as you still have an active HOOQ subscription. You can access your last viewed videos in "My Library". As long as you use the same device, you can start off from where you paused your video.

 

11. How many videos can I download per account?

You can have up to 5 downloaded videos on any of device at any given time. These downloaded videos can't be transferred to other devices and can only be played or deleted using HOOQ.

Downloading videos is only available for smartphones and tablets. If you want to download more videos, simply delete one of the videos you already have.

 

12. Can I watch videos on HOOQ when I'm outside the Philippines?

Sorry, but you won't be able to stream or download new videos when outside the Philippines. However, you can watch movies you previously downloaded in the Philippines. So make sure to stock up on movies before the big out-of-the country trip!

 

13. Can I register to multiple HOOQ variants at the same time?

Sorry, but you can't register to multiple HOOQ promos at the same time.

 

14. How many movies/shows can I watch with my HOOQ allocation?

This will depend on the resolution of your video, but you can watch at least two (2) 90-minute movies with 1GB allocation. The resolution of your video is set to automatic, and adjusts depending on your device and internet speed.

 

15. Will my usage of HOOQ count under the Fair Use Policy?

This will count only if you're on a surf promo that's covered by our Fair Use Policy. If you want the best value for your browsing without worrying about possible reduced internet speed, you can register to GoSURF.

 

NBA

1. What is the NBA LEAGUE PASS?

With the NBA LEAGUE PASS, Globe Postpaid, Globe Prepaid, TM, and Tattoo On-the-Go customers get live and on-demand HD access to all games played during the NBA regular season, playoffs, Finals, All Star Weekend, and most of the pre-season!

And aside from that, all games previously played during the current and prior NBA season will also be at your fingertips through our game archive!

 

2. What are the different variants of NBA LEAGUE PASS?

CONTENT SKU PRICE DETAILS/ VALIDITY
NBA
NBA50 P50 1 day
NBA299 P299 7 days (Select 7 days in a month)
NBA499 P499 30 days

 

3. How do I register to get a pass?

Registration process for postpaid subscribers:

Step 1: Visit Globe Online Shop NBA page and select the product variant that suits you. Click on the “Subscribe Now” button.
Step 2: Complete the registration form.
Step 3: Receive confirmation via SMS.
Step 4: Sign up or log in to NBA App and enter your mobile number.
Step 5: Enter the 6-digit verification code that will be sent via SMS.
Step 6: Enjoy watching!

 

4. How do I get charged for my subscription?

Content subscriptions are charged to your monthly postpaid bill. They are considered add-ons and will be billed on top of your monthly service fee.

 

5. I subscribed to NBA, how do I get my promo code?

You will receive an SMS with your activation code within 48 hours.

 

6. I received my promo code, can I still cancel my order?

No. Once your subscription has been confirmed and verified, you will no longer be able to cancel your order.

 

7. How will I know if I'm already registered to the service?

You will receive an SMS confirming your registration to NBA 50/299/499.

 

8. Does this promo auto-renew?

NBA 50 does not auto-renew for Globe Postpaid, Prepaid and TM customers, which means there's no need to stop/opt-out.

NBA 299 and 499, auto-renew for Globe Postpaid customers. To unsubscribe from the service, you must text NBA STOP to 8080 for free. Remember that this variant does not auto renew for Globe Prepaid and TM customers .

Also, remember that the auto-renew feature for Globe Postpaid customers only works on the first purchase. For succeeding purchases, it will no longer auto-renew.

 

9. Can I check the status of my subscription?

Yes. Simply text NBA STATUS to 8080 for free to check the validity of your NBA 50/299/499 subscription.

 

10. I don't have a NBA Game Time account yet. How do I create one?

Creating an account is so easy! Simply go to the NBA Game Time site and then click the "Create Account" button. Fill out the required fields then click "Create Account" at the bottom. You can also create an account using your Facebook details.

 

11. I have my NBA Game Time account, but I forgot my username. Is there a way to retrieve it?

You can contact the NBA Game Time support via e-mail:
Desktop: [email protected] Mobile: [email protected]

 

12. What if I lost or deleted my NBA LEAGUE PASS promotion code? Can I retrieve it?

Yes, you can! However, you can only retrieve the promotion code/s of your most recent purchase.

 

13. What devices can I use to watch the NBA games?

- Mobile phones: You can use your mobile browser, or the NBA Game Time app available for iOS and Android
- Tablets: You can use your tab's browser, or the NBA Game Time app for iOS and Android
- Desktops: You can use your internet browser for Windows or Mac.
- Apple TV

 

14. How long is the validity of the NBA LEAGUE PASS Promo codes?

The promotion code is good for 24 hours of access to NBA LEAGUE PASS starting the time it was entered into the NBA site.

For example, if you enter your pass into the site at 1:00 AM on a Thursday, your pass will expire on Friday, 1:00 AM.

Take note that unused promotion codes will be valid for 30 days upon purchase.

 

15. Do I need a maintaining balance to use this service?

No. But, if you're using your mobile data to watch or stream the NBA games, standard browsing rates will apply.

 

16. Can I use this service with other network providers?

You can use any internet connection to watch or stream the NBA games, but you must be a Globe customer to avail of the NBA LEAGUE PASS subscription.

 

17. Can I use this with Globe browsing promos?

Absolutely! To get more value with your NBA LEAGUE PASS subscription, we encourage you to register to GoSURF.

Regular browsing rate will apply unless you're registered to a surfing promo.

 

18. What are the minimum internet service requirements?

An internet connection with the speed of 800 kbps or higher is recommended for NBA Game Time to enjoy viewing it on an ideal quality. If you have an internet connection speed of 3Mbps or higher, you will be able to enjoy the NBA games at its highest video quality.

 

19. What video quality are the games viewable in?

NBA Game Time will provide the optimal video quality depending on the current download bandwidth of your Internet connection, up to a maximum of 3Mbps. The video player uses adaptive bandwidth technology to periodically check your internet connection and deliver you the optimal video quality experience for that connection. If the available bandwidth changes as you watch a game, the picture quality will change, too.

 

20. Will the viewing quality decrease if I use other applications?

Applications which consume significant bandwidth, such as file sharing applications (e.g. emule, torrent apps), may compete with video streamed on NBA Game Time and thus reduce video quality. It is recommended to close these applications while watching videos on NBA Game Time or limit their bandwidth usage. Downloading large files or using real-time applications, such as VoIP, may reduce video quality as well.

 

21. What are minimum system requirements for common laptops and desktop computers?

You can refer to the list below:

Minimum Windows Requirements:

- Pentium 4 2.4GHz or higher or equivalent AMD processor with a minimum of 1GB of memory
- One of the following operating systems: Windows 7, Windows XP SP2 or greater and Windows Vista
- 32-bit Microsoft Internet Explorer 7 or later
- 64-bit Microsoft Internet Explorer 8
- Firefox 3.6 or later
- Adobe Flash Player 11.0 or later
- Chrome 12 or later
- Video adapter and monitor with 1280x800 resolution or higher, hardware acceleration-capable graphics card

Minimum Mac Requirements:

- Intel Core Duo 1.5GHz with a minimum of 1GB memory
- Mac OS X 10.5.6 or later
- Firefox -Adobe Flash Player 11.0 or later
- Chrome 12 or later
- Video adapter and monitor with 1280x800 resolution or higher, hardware acceleration-capable graphics card

 

22. How do I sign in using the NBA Game Time app?

Simply tap the NBA Game Time app, and go to "More" then "Log-in". If you haven't installed the app yet, you can get it from the App Store (for iOS users) or Google Play Store (for Android users).

 

23. How can I unsubscribe from this service?

You can text NBA STOP to 8080 for free. Remember that this will not forfeit your NBA LEAGUE PASS. This will only stop the automatic renewal for Postpaid users who are subscribed to NBA 299

 

 

CARTOON NETWORK

What is this app?

Cartoon Network Watch and Play takes entertainment to the next level. On the same screen, you can watch your favorite episodes and play games, simultaneously!

 

How do I use the Cartoon Network Watch and Play app?

To use the Cartoon Network Watch and Play app, simply flip your device to the right or to the left to switch between watching videos and playing games. You can even use the split screen mode to watch and play at the same time.

Make sure that you have screen rotation enabled on your device to be able to enjoy this feature.

 

Who can avail of the exclusive Cartoon Network Watch & Play access?

Access is available to Globe Postpaid, Globe Prepaid, TM, Tattoo Postpaid, and Tattoo Prepaid customers who are using supported handsets/devices. Supported devices include iPads with at least iOS 6+ and Android smartphones and tablets with at least 4.02 OS version.

 

Where can I download the Cartoon Network Watch & Play app?

Cartoon Network Watch & Play is free to download from Google Play for Android tablets/smartphones, and from App Store for iOS tablets.

 

Can I use my Cartoon Network promo when out of the country?

Sorry, this promo is available in the Philippines only.

 

How many devices can I use for the Cartoon Network promo?

You may use up to three (3) supported devices at the same time. Once a fourth user logs in, the first device that connected will automatically be removed.

 

Can I download videos and games from the app?

Sorry, you cannot download videos and games from the app.

 

What are the supported devices for this promo?

Android 4.02 and above smartphone and tablet devices iOS 6+ and above tablets

 

I already have a Globe Interactive Account from my Disney registration. Do I need to sign up for a Cartoon Network account?

Yes, you need to sign up for a Cartoon Network account even if you already have a Globe Interactive Account.

 

I previously watched a certain video/played a certain game on the Cartoon Network Watch & Play app, but I cannot find it now.

The videos and games change regularly. Please keep checking back for the latest content!

 

Do I need to have an internet connection in order to use the Cartoon Network Watch & Play app?

Yes, the app may need to connect to the internet from time-to-time. Note that data charges are not included in your access fees, and that each time you connect to the internet on your mobile device, standard data rates will apply unless you are registered to a data promo.

 

FREE TRIAL

 

How do I get my free trial to Cartoon Network Watch & Play?

All new users without a current subscription to Cartoon Network Watch & Play will get the 30-day free trial upon registration to the Cartoon Network portal.

 

What happens when my 30-day free trial ends?

Your access will automatically continue at P99/30 days, unless you unsubscribe before the free trial expires.

 

I already availed of a Cartoon Network promo before I found out about the free offer. Can I still get my free trial?

Sorry, the free trial is only for new users of Cartoon Network Watch & Play.

 

STANDALONE PROMOS

 

What are the different Cartoon Network Watch & Play promos that I can avail of?

You can choose among the following:
1. CN15 – P15/1 day
2. CN50 – P50/7 days
3. CN99 – P99/30 days (auto-renews every month unless you unsubscribe before the promo expires for that month)

 

Does my subscription auto-renew?

Only the monthly subscription auto-renews. If you decide not to renew your subscription, simply unsubscribe before the promo expires. However, doing so will forfeit any remaining days of access.

 

Can I check the status of my Cartoon Network Watch & Play subscription?

Yes, you may check the status of your subscription by texting CN FREE STATUS (for free trial) or CN STATUS (for standalone promos) to 8080.

 

Can I register to multiple Cartoon Network Watch & Play variants at the same time?

Sorry, you can only have one (1) active Cartoon Network Watch & Play promo at any given time.

 

CARTOON NETWORK WATCH & PLAY ACCOUNT

 

What is my Cartoon Network Watch & Play account for?

Your Cartoon Network Watch & Play account contains the credentials that you will use to login to the Cartoon Network Watch & Play app.

 

How do I create my account?

You can register directly through the app by choosing Globe as your service provider, or you can type https://cn.globe.com.ph on your device’s browser. If you are using mobile data, standard data rates will apply unless you are registered to a data promo.

 

I forgot my password. How can I retrieve my password?

Click “Forgot Password” in the login page. Provide your registered email address or answer the security question correctly to retrieve your password.

Tribe

1. What is Tribe?

The Tribe mobile app lets you watch movies, TV shows and linear content on your smartphone, tablet or TV (via Chromecast). Tribe: It's Your Show is available for download via Google Play and iTunes.

 

2. What can I watch on Tribe?

Tribe has a great line-up of content you can choose from, including Korean shows, e-Sports, Anime, Fight and Action, Horror, and Comedy TV shows and movies.

 

3. How do I sign up?

1. Download the Tribe app on your smartphone or tablet from the Google Play Store or App Store.
2. Go to the app, and create an account.
3. Once you receive a confirmation email, follow the instructions to verify your Tribe account.
4. Watch Tribe for free for 30 days!
If that doesn't work, send us an email at [email protected] and we'll look into it for you.

 

4. How does the free trial work?

The 30-day free trial is available to everyone and you can watch everything you can find on Tribe!

After the free trial, you can keep on watching your favorite shows on Tribe, by choosing the promo package that suits your need!

 

5. What can I watch during the free trial?

You can watch everything you find on Tribe!

 

5. What devices can I watch Tribe on?

You can enjoy Tribe on Android smartphones and tablets with OS version 4.4, and on iPhones running on iOS 8 and above, and on iPads.

 

6. Can I access Tribe from outside of my country?

Tribe is currently available in the Philippines and Indonesia only. The subscription you have is valid in the country where you made theyou purchased it in.

 

7. Why am I seeing ads?

Ads helps us keep our subscription costs low. We hope you find something that interests you.

 

8. How do I continue using Tribe after my free trial ends?

Three (3) days and a day before the end of your free trial, you will receive a reminder on your mobile. Follow its instructions to make payment and you'll continue to enjoy using Tribe!

 

8. How do I pay for Tribe?

If you're a Globe customer, you can subscribe via SMS:

• P69 for 30 days - SMS TRIBE69 to 7227
• P30 for 7 days - SMS TRIBE30 to 7227

Note: Your subscription will renew automatically.

 

9. I have a coupon, how do I activate it?

Please log in to your account to activate your coupon.

 

10. Can I watch Tribe while I'm offline?

Tribe is not available while you are offline.

 

11. How can I view my history?

Step 1: Log into Tribe
Step 2: Go to "Recently watched" on the main bar.

 

12. How do I view subtitles?

Once you've chosen what you want to watch, click on the gear button on the right side of the screen, and then click on "Subtitles".

Subtitles are currently not available on all videos but we are working to make them so, in the future.

 

13. Can I save TV shows and movies?

You can save your favorite TV shows and movies by creating playlists.

Just follow these steps:

1. Choose the TV show or movie you want to save
2. Click "Add to Playlist"
3. Choose an existing or new playlist (and give it a name)

The TV show or movie is then saved.

 

14. Is there a program guide for live streaming?

Yes, click here if you're viewing this page in a web browser.

Or if you're viewing this in your app, copy and paste this link into your browser http://whatson.tribenow.tv/ph/epg/

 

15. How many devices can I watch Tribe on at the same time?

You can watch Tribe on two (2) devices at the same time with the same username.

 

DISNEY CHANNEL APPS

1. What are Disney Channel Apps?

Disney Channel, Disney Junior, and Disney XD apps

 

2. What do these Disney Channel Apps offer?

It’s a new way to watch full-episodes and live streaming of your favorite shows from Disney Channel, Disney Junior and Disney XD through your smartphone and tablet devices. With full episodes on demand, you can watch anytime, anywhere.

You may get access to Disney Channel Apps by subscribing via your Globe and TM mobile number.

 

3. Who can avail of the exclusive content from Disney Channel Apps?

Exclusive content under the Disney Channel Apps are currently available to Globe Postpaid, Globe Prepaid, TM, Tattoo Postpaid, Tattoo and Prepaid.

 

4. Where can I download the Disney Channel Apps?

The Disney Channel Apps are free to download at Google Play for Android, or the App Store for iOS.

Anyone in the Philippines with access to broadband Internet connection or mobile data access and a supported device can view selected content on Disney Channel Apps.

 

5. Can I use my Disney promo when out of the country?

Disney Channel Apps are only available in the Philippines and Singapore.

 

6. Can I check the status of my Disney Channel Apps subscription?

Yes. You can simply text DISNEY STATUS to 8888 for free to check the validity of your Disney Channel Apps subscription.

 

7. Does my Disney subscription auto-renew?

Disney will only auto-renew if you're a Globe Postpaid customer. If you don't want your Disney promo to auto-renew, simply unsubscribe before your promo expires.

 

8. I do not want to keep my Disney subscription anymore. How do I stop it?

That’s too bad. You can text DISNEY [Promo Availed] STOP to 8080 for free.

 

STAR WARS: THE LAST JEDI

1. How does this offer work?

After applying for a Globe At Home Plan 1299 and up with Streamwatch Roku Powered, you'll receive a text and/or email from [email protected] containing your GMovie claim code 48 hours after the installation of your Globe At Home plan.
Use your claim code via GMovies to avail of your Star Wars: The Last Jedi movie passes!

 

2. What is GMovies?

GMovies is the Philippines' first and only movie schedule and ticketing platform that aggregates over 100 cinemas nationwide. You can use GMovies at any participating Ayala Malls Cinemas (Abreeza, Ayala Center Cebu, Bonifacio High Street, Centrio, Glorietta, Greenbelt 1 & 3, Harbor Point, Market! Market!, MarQuee, TriNoma), SM Cinemas, Robinsons Movieworld, Theater Mall & Promenade Greenhills, Power Plant Cinema.

 

3. How do I get GMovies?

To get GMovies, simply download the GMovies app for free at the Play Store or App Store.

 

4. How do I redeem my GMovies e-ticket?

To redeem your GMovies e-ticket, simply follow the steps below:

Step 1: Download the GMovies app on your smartphone and sign up.
Step 2: Select "STAR WARS: THE LAST JEDI" and click "BUY TICKETS".
Step 3: Choose a participating cinema, date, showtime and seats.
Step 4: Select "Claim Code" under payment method
Step 5: Enter your claim code.

Simply present your GMovies e-ticket at the cinema door to enjoy your movie!

 

5. What cinemas will accept my GMovies movie passes?

SM CINEMA
SM Angono SM City Cagayan de Oro SM Lucena SM San Jose Del Monte
SM Aura SM City Cebu SM Mall of Asia SM San Lazaro
SM Bacolod SM City Clark SM Manila SM San Mateo
SM Bacoor SM City Consolacion SM Marikina SM San Pablo
SM Baguio SM City Davao SM Marilao SM Sangandaan
SM Baliwag SM City Olongapo SM Masinag SM Southmall
SM Batangas SM City Pampanga SM Megamall SM Sta. Mesa
SM BF Paranaque SM City San Fernando SM Molino SM Sta. Rosa
SM Bicutan SM Dasmarinas SM Muntinlupa SM Sucat
SM Cabanatuan SM Fairview SM Naga SM Tarlac
SM Cabanatuan Mega Center SM General Santos SM North EDSA SM Taytay
SM Calamba SM Iloilo SM Novaliches SM Trece Martires
SM Cauayan SM Lanang Premier SM Podium SM Valenzuela
SM Cebu Seaside SM Light SM Rosales SM Rosario
SM Lipa      
ROBINSONS MOVIEWORLD
Forum Robinsons Robinsons Place Iloilo
Robinsons Angeles Robinsons Place Imus
Robinsons Galleria Robinsons Place Jaro
Robinsons Galleria Cebu Robinsons Place Las Piñas
Robinsons Magnolia Robinsons Metro East
Robinsons Place Antipolo Robinsons Place Malolos
Robinsons Place Bacolod Robinsons Place Manila
Robinsons Place Butuan Robinsons Place Palawan
Robinsons Place Dasmariñas Robinsons Place Pangasinan
Robinsons Place Dumaguete Robinsons Place Roxas
Robinsons Place Gen Trias Robinsons Place Santiago
Robinsons Place Gensan Robinsons Place Tacloban
SM Cauayan SM Lanang Premier
Robinsons Place Ilocos Robinsons Place Tagum
Robinsons Starmills Robinsons Sta. Rosa
ROBINSONS MOVIEWORLD
Abreeza
Ayala Center Cebu
Centrio
Glorietta 4
Greenbelt 1
Greenbelt 3
Market! Market!
MarQuee
TriNoma
Bonifacio High Street
GREENHILLS CINEMAS
Promenade Greenhills
Theatre Mall

6. When can I start booking my Star Wars: The Last Jedi seats via GMovies?

Booking can begin as soon as the movie is released in cinemas.

 

7. Where can I find my e-ticket?

In the GMovies app: You can find your e-ticket under "My Account" > "All Tickets".

 

8. Can I reuse my claim code for watching other movies?

Claim codes are good for one-time use only.

 

9. Can I give my GMovies code to someone else?

Yes you may, but claim codes are good for one-time use only.

 

10. What happens if I don't redeem my claim code after January 20, 2018?

Unused claim codes after the promo period will be forfeited and cannot be used to watch other movies.

 

11. Do I need to print the code and show it in the theatre?

To redeem your tickets, you must download the GMovies app on your smartphone, Log in to the app and select 'Star Wars: The Last Jedi'. Under the 'Payment' field, select 'Claim code' and type in your code. Your e-ticket will then be available for use.
This e-ticket is what must be shown at the theatre, not the claim code. It can be shown from your smartphone so you won't need to print it out.

 

12. Where can I learn more about this offer?

For more info, visit: www.globe.com.ph/star-wars-streamwatch.

 

13. When is the premiere of the Star Wars: The Last Jedi?

The movie will start showing in cinemas nationwide on December 13, 2017.

 

YOUTUBE

1. What is the service all about?

Globe customers can now access YouTube videos at a more affordable rate.

• YOUTUBE10: 1-day access to YouTube videos, up to 100MB
• YOUTUBE20: 2-day access to YouTube videos, up to 200MB
• YOUTUBE199: 30-day access to YouTube videos, up to 1 GB

 

2. Who is eligible to register to the promo?

All Globe Prepaid, TM and Postpaid customers and can avail of the promo.

 

3. If I register to a YouTube standalone promo, will the data allocation apply regardless if I access the YouTube app or the www.youtube.com website URL?

Yes. You can use your MBs to watch videos via the website or using the official YouTube app.

 

4. Can I register to YouTube standalones multiple times in advance?

Yes, you may register to this promo multiple times while you’re current registration is still active.

 

5. If my YouTube standalone expired on the same day I registered, can I register again?

Yes, you may register to the service again the same day after your current registration has been used up.

 

6. What happens if I register again to a YouTube standalone, but I am still registered to an existing surf promo. Will my free MBs from YouTube be used up first?

Yes, your free MBs from your current promo will be used up first. If you’re on a promo like GoSURF, this will allow you to visit other sites without being charged regular browsing rates.

 

7. How will I know if my YouTube promo is active and I am not streaming at regular browsing rates?

To make sure your access to YouTube is active, you can check the status of your YouTube standalone by sending YOUTUBE STATUS to 8080.

To keep your load safe from unexpected charges, try registering to SurfAlert! SurfAlert sends you free notifications every time you go to a chargeable site and you’re not on a surf promo. Learn more about it by dialing *143#, then select My Account > Turn on mobile internet alerts > SurfAlert.

 

8. If I use up all my MBs while watching a video on YouTube, will I be notified that I will be charged regular rates?

Yes, you will be notified once you have fully consumed your MBs.

 

9. What happens if I go to a site outside YouTube, will I be charged immediately?

Yes, regular browsing rates will apply when going outside Youtube, unless you’re registered to a surf promo.

To keep your load safe from unexpected charges, try registering to SurfAlert! Surfalert sends you free notifications every time you go to a chargeable site and you’re not on a surf promo. Learn more about it by dialing *143#, then select My Account > Turn on mobile internet alerts > SurfAlert.

 

10. If I stop my YouTube subscription, what will happen to my remaining MBs?

You will forfeit your unused MBs if you stop your YouTube promo.

 

11. I’m a Postpaid customer. Will my YouTube promo auto-renew?

Yes, if you’re subscribed to the 30-day promo YOUTUBE199, it will auto-renew. Every month unless you unsubscribe by texting YOUTUBE STOP to 8080 before the auto-renewal date