List of Proof of Billing Address

- Competitor Telco Bill
- Water Bill
- Electricity Bill

List of Proof of Financial Capacity:

- Latest pay slip for one month
- Certificate of Employment with Compensation (COE)
- Latest W2 Form (BIR Form 2316)
- Business permit with gross sales

- Immigration Card (replaced ACR – Alien Certificate of Registration)
- Immigration Certificate of Registration (ICR)
- Special Retiree’s Resident Visa (SRRV)
- Permanent Resident Visa
- Temporary Resident Visa or Working Permit
- Treaty/Trader’s/Investor’s Visa (under section 9D of Philippine Immigration Act of 1940)
- Pre-arranged Employee’s Visa (under section 9G of Philippine Immigration Act of 1940)
- Special Non-Immigrant Visa (under PD1034)
- Special Non-Immigrant Visa (under EO226)
- Certified Diplomatic ID (for Diplomats/Embassy Staff)

Yes. A Globe representative will contact you within 24 hours after your application and you can schedule your preferred date and time but still subject for availability.

Yes, you can change your installation appointment one day before the original appointment date, but this will be subject for slot availability. You may call ‎(02) 730-1000 to change your preferred schedule. Just provide your name and the online reference number provided to you via email or text.

Yes. The Globe installation team will call you on the day of installation to confirm your schedule.

Upon installation, you will need to have a mobile phone or any gadget that can connect to the WiFi to test the connection.

Input your location in the search bar to check for Fiber availability.

Globe Online Shop offers discounts, freebies, or other deals with selected Postpaid, Broadband, and Lifestyle Accessories and Apparel products. A promo code is a code that allows you to avail of promos that are exclusive only to selected customers. Some promos in the Globe Online Shop can only be availed by using a promo code.

Promo codes indicated on Globe promo ads. These ads are either:

•  distributed to customers via Facebook or internal office emails.

•  or sent to eligible existing customers via email, text, or call.

Sample

•  Once you receive a promo code, visit the web page indicated in the promo ad.

•  Click on the image or title of the product you wish to buy. On the product page of a selected product, click “Add to Cart” to make your purchase:

•  On the online cart, enter the promo code and click “Redeem”:

Make sure you do this before you proceed to checkout. Without the promo code, you’ll be paying for the original price. Promo codes cannot be entered once you proceed to checkout.

•  A green-colored text will appear if the promo code you entered is correct. Also, the discounted price will also appear on the checkout box.

Note: a red-colored text will appear if the promo code you entered is incorrect or invalid.

•  Click “Proceed to Checkout” to avail of the discount and to complete your purchase.

We accept payments through cash on delivery, GCash, or straight payment on all major credit cards (Master Card, Visa, and American Express).

Online credit card payments are secured by our partner iPay88 and is Payment Card Industry Data Security Standard (PCIDSS) compliant. This means that our partners have undergone and passed assessment for data security. Credit card information will NOT be stored or kept by Globe.

•  For credit card payment, an email confirmation will be sent to your registered email address.

•  For payment using GCash, a confirmation will be sent via text.

For postpaid applications

Globe offers free shipping nationwide for postpaid applications.

For accessories and apparel purchases

Globe offers free shipping nationwide for orders/deliveries amounting to P900 and above.

A P70 shipping fee will be applied for orders below P900.

Yes, cancellations can be accommodated as long as orders have not been shipped out.

Visit https://shop.globe.com.ph. For desktop, click Track Order on the top right corner.

For mobile, click Menu on the top left corner and select Track Order.

STEP 1

STEP 2

Enter your Order Number and Email Address then click View Status

You may also call (02) 730-1000. Just provide your name, the mobile number indicated on the application form and the online reference number provided to you via email or text.

If you applied for a postpaid line, we shall arrange for delivery as soon as your application is approved. If you ordered for accessories or apparel, we shall arrange for delivery as soon as your online purchase is confirmed. The delivery time (business day) will depend on your location:

METRO MANILA – Within five (5) business days

LUZON – Within seven (7) business days

VISMIN – Within ten (10) business days

There are certain areas that we currently can't deliver to.

Click here to check if your location is part of our Out of Delivery Areas list

Our courier service providers are unable to provide scheduling of deliveries at the moment. Therefore, we cannot guarantee delivery of your order for a specific time or date. Rest assured that we are working closely with our service partners to accommodate delivery requests.

Currently, we only deliver within the Philippines.

Yes. We will deliver your order at the address you provided during checkout, whether it is to your home or to your office. In case you want to change your delivery address after checkout, you may call (02) 730-1000. We shall send you an email confirmation once the change is done.

Delivery addresses can only be changed if the orders have not been shipped out. Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to our couriers.

Yes, but deliveries on holidays are done only for addresses within NCR. There are no holiday deliveries for orders outside NCR. We shall notify you if your order will be delivered outside of business days.

We currently do not have an express delivery option, but we always ensure that your orders are delivered on or before the promised delivery timeframe.

We shall send an SMS notification once your order is shipped out. Our courier will communicate with you through call or SMS upon arrival at your address.

For postpaid applications

• Photocopy of your valid ID (must contain photo of the ID holder)

• Advance payment amounting to the first Monthly Service Fee (MSF) of the plan

For accessories and apparel purchases

• For Cash on Delivery – payment for purchase

• For Credit Card or GCash payment – present a valid ID

For postpaid applications

The account holder must be present to receive the delivery himself/herself.

For accessories and apparel purchases

Yes. For cash on delivery, the authorized person must present the payment for the purchase. For credit card or GCash payment, the authorized person must present an authorization letter, your valid ID and his/her valid ID.

Yes, our courier will provide an acknowledgement receipt upon delivery. The official receipt will be emailed to you after seven (7) working days.

We work with a variety of trusted merchants to ensure the quality of our products. Therefore, your ordered products may come from different places, resulting in separate deliveries.

You can check the status of your order by clicking on Track order on the top right of Globe Shop page, enter your order number and email address, then click "View status".

You may also check the delivery status by calling (02) 730-1000. Just provide your name, the mobile number indicated on the application form and the online reference number provided to you via email.

A Globe store representative will contact you. This will include an SMS notification with a reference code that you can present during your store visit.

We can reserve your order for three (3) days. After which, the item/s may be given to walk in customers.

You can return your item due to any of the following reasons:

- Once all requirements are fulfilled, you may exchange the product with the same item. You may also exchange it with a different item if the value of the defective product is lower than the new item. If the value is higher, you may settle the additional amount directly with the store.

- Replacement will depend on stock availability.

- Outright replacement of apparel can only be accommodated in the following Globe Stores depending on stock availability: SM North Edsa, SM MOA, Greenbelt Makati and SM Iloilo.

- Return and replacement can also be accommodated to all Globe Stores except that the Store needs to order the replacement and customer will be informed on the availability of the replaced item.

If the item you prefer is not available in the store, we can offer you an alternative item of the same or higher value. It can be different in style, design, or product. We can also order your preferred product and request for you to come back to our store once it is available

We order some of our items from our trusted vendors. Their return and replacement policy may be different from ours. We will advise you if this will be the case for your order.

No, we do not currently have a try and buy program. But, we have a seven (7)-day replacement policy for any factory defect.

Netflix is a streaming site where you can watch original series and blockbuster movies anytime, anywhere.

Choose from a wide variety of award-winning TV shows, films, documentaries, and more on your home TV, mobile phone, tablet, or laptop. Enjoy unlimited viewing of great content, commercial-free! Learn more here.

Registration process for postpaid subscribers:

STEP 1: Visit Globe Online Shop Netflix page and select the product variant that suits you. Click on the “Get Premium” or “Subscribe Now” button.
STEP 2: In the Netflix Globe page, enter your mobile number. Enter the 6-digit one-time pin that will be sent via SMS.
STEP 3: Click "I Accept" to start registration.
STEP 4: Choose your Netflix subscription (Basic, Standard, Premium).
STEP 5: Create and complete your Netflix account.
STEP 6: Enjoy watching!

Content subscriptions are charged to your monthly postpaid bill. They are considered add-ons and will be billed on top of your monthly service fee.

The 30-day trial is available only for new Netflix accounts. Once the 30-day trial period ends, you'll be charged a monthly fee for your Netflix subscription, according to the Netflix variant you selected.

Spotify is the world's most loved music streaming app. It allows you to stream music from over 30 million songs, create and share playlists, etc. Learn more here.

Registration process for postpaid subscribers:

STEP 1: Visit Globe Online Shop Spotify page and select the product variant that suits you. Click on the “Get Premium” or “Subscribe Now” buttons.
STEP 2: Complete the registration form.
STEP 3: Click on the activation link that will be sent via SMS.
STEP 4: Once you’re in the link, enter your mobile number.
STEP 5: Enter verification code.

For Prepaid Subscribers:

STEP 1: Register for a Spotify account. For existing Spotify Premium subscribers, just log in to your account.
STEP 2: Go to the subscription and payment page. Click on "Get Premium"
STEP 3: Choose Globe as your payment option.
STEP 4: Enter your prepaid number and click "Continue".
STEP 5: Wait for your verification code via SMS. Enter this PIN code in the Spotify Premium page and click "Continue"
STEP 6: Enjoy listening to your favorite music!

Offline Mode is the amazing feature of Spotify Premium that allows you to "download" music on the app so you can listen to it even without data or WiFi! It will not eat up your phone's memory too much unlike downloading actual MP3s that use up a lot of memory. You can have up to 3,333 songs available for offline listening.

No need to worry about it. You will still have your Spotify account, but moving forward, we are changing the availment channel for Prepaid subscribers.

HOOQ is an online entertainment service offering more than 10,000 local and foreign movies and TV series that can be watched on PCs, tablets, and smartphones connected over the internet. HOOQ access is available by subscribing via your Globe, TM, or Tattoo number. Learn more here.

HOOQ is available to Globe Postpaid, Globe Prepaid, TM, Tattoo Postpaid, Tattoo Prepaid, and Globe Broadband customers.

Registration process for postpaid subscribers:

STEP 1: Visit Globe Online Shop HOOQ page and select the product variant that suits you. Click on the “Get Premium” or “Subscribe Now” button.
STEP 2: Complete the registration form.
STEP 3: Click on the activation link that will be sent via SMS.
STEP 4: Sign up or log in to HOOQ and enter your mobile number.
STEP 5: Enter the 6-digit verification code that will be sent via SMS.
STEP 6: Enter your email address.
STEP 7: Enjoy watching!

Content subscriptions are charged to your monthly postpaid bill. They are considered add ons and will be billed on top of your monthly service fee.

HOOQ will only auto-renew if you're a postpaid customer. If you don't want your HOOQ to auto-renew, simply unsubscribe before your promo expires.

Yes. You can simply text HOOQ STATUS to 8080 for free to check the validity of your HOOQ subscription.

You can watch movies either by streaming or downloading. Take note that you can only stream and download videos simultaneously if you do it on 2 different devices. If you try to stream and download on the same device, the download will be paused and will only resume once streaming activity has ended.

HOOQ is currently available on the following devices:

- iPad 2 and above, iPad mini, iPhone 4 and above with iOS 7.x (best used with iOS 7.x)
- Android mobile and tablet (best used with Android OS 4.1.x – Jellybean and above)

The following internet browsers on PCs and Macs (requires Microsoft Silverlight plug-in):

The following internet browsers on PCs and Macs (requires Microsoft Silverlight plug-in):
✔ Internet Explorer versions 8, 9, 10 and above (64-bits IE 8 and 9 are not supported)
✔ Chrome version 23 and above
✔ Firefox versions 20 and above
✔ Safari versions 5 and above

You can log in up to 5 devices on your HOOQ account. If you want to reset your devices, you can email [email protected].

Yes, you can resume watching the video as long as you still have an active HOOQ subscription. You can access your last viewed videos in "My Library". As long as you use the same device, you can start off from where you paused your video.

You can have up to 5 downloaded videos on any of device at any given time. These downloaded videos can't be transferred to other devices and can only be played or deleted using HOOQ.

Downloading videos is only available for smartphones and tablets. If you want to download more videos, simply delete one of the videos you already have.

Sorry, but you won't be able to stream or download new videos when outside the Philippines. However, you can watch movies you previously downloaded in the Philippines. So make sure to stock up on movies before the big out-of-the country trip!

Sorry, but you can't register to multiple HOOQ promos at the same time.

This will depend on the resolution of your video, but you can watch at least two (2) 90-minute movies with 1GB allocation. The resolution of your video is set to automatic, and adjusts depending on your device and internet speed.

This will count only if you're on a surf promo that's covered by our Fair Use Policy. If you want the best value for your browsing without worrying about possible reduced internet speed, you can register to GoSURF.

The Tribe mobile app lets you watch movies, TV shows and linear content on your smartphone, tablet or TV (via Chromecast). Tribe: It's Your Show is available for download via Google Play and iTunes. Learn more here.

The 30-day free trial is available to everyone and you can watch everything you can find on Tribe!

After the free trial, you can keep on watching your favorite shows on Tribe, by choosing the promo package that suits your need!

STEP 1: Download the Tribe app on your smartphone or tablet from the Google Play Store or App Store.
STEP 2: Go to the app, and create an account.
STEP 3: Once you receive a confirmation email, follow the instructions to verify your Tribe account.
STEP 4: Watch Tribe for free for 30 days!

If that doesn't work, send us an email at [email protected] and we'll look into it for you.

You can watch everything you find on Tribe!

You can enjoy Tribe on Android smartphones and tablets with OS version 4.4, and on iPhones running on iOS 8 and above, and on iPads.

Tribe is currently available in the Philippines and Indonesia only. The subscription you have is valid in the country where you made theyou purchased it in.

Ads helps us keep our subscription costs low. We hope you find something that interests you.

Three (3) days and a day before the end of your free trial, you will receive a reminder on your mobile. Follow its instructions to make payment and you'll continue to enjoy using Tribe!

If you're a Globe customer, you can subscribe via SMS:

• P69 for 30 days - SMS TRIBE69 to 7227
• P30 for 7 days - SMS TRIBE30 to 7227

Note: Your subscription will renew automatically.

Please log in to your account to activate your coupon.

Tribe is not available while you are offline.

Log into Tribe and go to "Recently watched" on the main bar.

Once you've chosen what you want to watch, click on the gear button on the right side of the screen, and then click on "Subtitles".

Subtitles are currently not available on all videos but we are working to make them so, in the future.

You can save your favorite TV shows and movies by creating playlists. Simply choose a TV show or movie you want to save and click “Add to Playlist”.

Yes, click here if you're viewing this page in a web browser.

Or if you're viewing this in your app, copy and paste this link into your browser http://whatson.tribenow.tv/ph/epg/

You can watch Tribe on two (2) devices at the same time with the same username.

Cartoon Network Watch and Play takes entertainment to the next level. On the same screen, you can watch your favorite episodes and play games, simultaneously! Learn more here .

Access is available to Globe Postpaid, Globe Prepaid, TM, Tattoo Postpaid, and Tattoo Prepaid customers who are using supported handsets/devices. Supported devices include iPads with at least iOS 6+ and Android smartphones and tablets with at least 4.02 OS version.

Cartoon Network Watch & Play is free to download from Google Play for Android tablets/smartphones, and from App Store for iOS tablets.

Sorry, this promo is available in the Philippines only.

You may use up to three (3) supported devices at the same time. Once a fourth user logs in, the first device that connected will automatically be removed.

Sorry, you cannot download videos and games from the app.

Android 4.02 and above smartphone and tablet devices iOS 6+ and above tablets.

Yes, you need to sign up for a Cartoon Network account even if you already have a Globe Interactive Account.

The videos and games change regularly. Please keep checking back for the latest content!

Yes, the app may need to connect to the internet from time-to-time. Note that data charges are not included in your access fees, and that each time you connect to the internet on your mobile device, standard data rates will apply unless you are registered to a data promo.

• All new users without a current subscription to Cartoon Network Watch & Play will get the 30-day free trial upon registration to the Cartoon Network portal.

• Your access will automatically continue at P99/30 days, unless you unsubscribe before the free trial expires.

• Sorry, the free trial is only for new users of Cartoon Network Watch & Play.

You can choose among the following:
1. CN15 – P15/1 day
2. CN50 – P50/7 days
3. CN99 – P99/30 days (auto-renews every month unless you unsubscribe before the promo expires for that month)

Only the monthly subscription auto-renews. If you decide not to renew your subscription, simply unsubscribe before the promo expires. However, doing so will forfeit any remaining days of access.

Yes, you may check the status of your subscription by texting CN FREE STATUS (for free trial) or CN STATUS (for standalone promos) to 8080.

Sorry, you can only have one (1) active Cartoon Network Watch & Play promo at any given time.

What is my Cartoon Network Watch & Play account for?

Your Cartoon Network Watch & Play account contains the credentials that you will use to login to the Cartoon Network Watch & Play app.

How do I create my account?

You can register directly through the app by choosing Globe as your service provider, or you can type https://cn.globe.com.ph on your device’s browser. If you are using mobile data, standard data rates will apply unless you are registered to a data promo.

I forgot my password. How can I retrieve my password?

Click “Forgot Password” in the login page. Provide your registered email address or answer the security question correctly to retrieve your password.

Discover a new way to watch full-episodes and live streaming of your favorite shows from Disney Channel, Disney Junior and Disney XD through your smartphone and tablet devices. With full episodes on demand, you can watch anytime, anywhere.You may get access to Disney Channel Apps by subscribing via your Globe and TM mobile number. Learn more here .

Exclusive content under the Disney Channel Apps are currently available to Globe Postpaid, Globe Prepaid, TM, Tattoo Postpaid, Tattoo and Prepaid.

The Disney Channel Apps are free to download at Google Play for Android, or the App Store for iOS.

Anyone in the Philippines with access to broadband Internet connection or mobile data access and a supported device can view selected content on Disney Channel Apps.

Disney Channel Apps are only available in the Philippines and Singapore.

Yes. You can simply text DISNEY STATUS to 8080 for free to check the validity of your Disney Channel Apps subscription.

Disney will only auto-renew if you're a Globe Postpaid customer. If you don't want your Disney promo to auto-renew, simply unsubscribe before your promo expires.

That’s too bad. You can text DISNEY [Promo Availed] STOP to 8080 for free.

Globe customers can now access YouTube videos at a more affordable rate.

• YOUTUBE10: 1-day access to YouTube videos, up to 100MB
• YOUTUBE20: 2-day access to YouTube videos, up to 200MB
• YOUTUBE199: 30-day access to YouTube videos, up to 1 GB

All Globe Prepaid, TM and Postpaid customers and can avail of the promo.

Yes. You can use your MBs to watch videos via the website or using the official YouTube app.

Yes, you may register to this promo multiple times while you’re current registration is still active.

Yes, you may register to the service again the same day after your current registration has been used up.

Yes, your free MBs from your current promo will be used up first. If you’re on a promo like GoSURF, this will allow you to visit other sites without being charged regular browsing rates.

To make sure your access to YouTube is active, you can check the status of your YouTube standalone by sending YOUTUBE STATUS to 8080.

To keep your load safe from unexpected charges, try registering to SurfAlert! SurfAlert sends you free notifications every time you go to a chargeable site and you’re not on a surf promo. Learn more about it by dialing *143#, then select MyAccount > Mobile internet usage > Turn on mobile internet alerts > SurfAlert.

Yes, you will be notified once you have fully consumed your MBs.

Yes, regular browsing rates will apply when going outside Youtube, unless you’re registered to a surf promo.

To keep your load safe from unexpected charges, try registering to SurfAlert! Surfalert sends you free notifications every time you go to a chargeable site and you’re not on a surf promo. Learn more about it by dialing *143#, then select MyAccount > Mobile internet usage > Turn on mobile internet alerts > SurfAlert.

You will forfeit your unused MBs if you stop your YouTube promo.

Yes, if you’re subscribed to the 30-day promo YOUTUBE199, it will auto-renew. Every month unless you unsubscribe by texting YOUTUBE STOP to 8080 before the auto-renewal date.

Go Unli Plans are Globe at Home’s unlimited data allocation plans.

New and existing customers are eligible to avail of these plans. However, Go Unli Plans cannot be sold to internet shops or cafes to avoid excessive or abusive use of data.

New customers can avail of unli plans here at the Globe Online Shop. For existing customers, you can upgrade your plan through the Globe At Home App.

We recognize that serviceability/speed per area may vary. That’s why we recommend the best available speed for only 1899.

Offers for Go Unli Plans are similar to Broadband Globe At Home Plans 1299 Go Big, 1599 Go Big, 1699 Go Big, 1899 Go Big, 2499, 4499, 6999, and 9499:

• Landline with free unlimited calls to local landline and Globe NDD, and unlimited calls to Globe/TM for 24 months
• Free 6 months Netflix, 6 months Disney, 2 months HOOQ

You can choose to avail our Go Unli Plans at:

• 24 Months Lock-Up
• No Lock-Up.

Switchers (customers who switch their existing non-Globe broadband plans to Globe At Home plans) also get Unli plans at No Lock-Up.

Wired DSL, vDSL, and fiber. LTE is not available with Go Unli Plans. You can request to check if vDSL or fiber facilities are available at your location.

The new Globe At Home plans are unlimited without data cap and aren’t subject to throttling or minimum browsing speed. However, please note that Unlimited plans are governed by Globe's Terms and Conditions. By signing up for Unlimited plans, customers agree to not use the Globe At Home internet service for any Prohibited and Illegal Activities as specified in the detailed policies of the Terms and Conditions.

Globe At Home continuously works on improving our products and services. We’ve come a long way and now we introduce high speeds with unlimited!

New customers can avail of Go Unli offers via online, hotline, or Globe stores. For existing customers, this is only available through the Globe At Home App (for Android and iOS )

At this time, the promo is available only for wired technologies (DSL, vDSL, and fiber). Stay tuned for more promotions from Globe At Home.

POFC is only required for Go Unli Plans 2499 and 2899.

Not at all. Only the modem fee should be paid upfront.

You can select from two payment options:

• No Lock-Up option: One-time modem fee is P2,500 (DSL) or P4,500 (vDSL or fiber). No advanced payment.
• 24 months Lock-Up option: No advanced payment is required if proof of financial capacity is provided and if the area is under a pre-qualified address. 1 month advance monthly service fee is required otherwise.

You’re eligible for upgrade to Go Unli Plans provided that:

1. You’ve been a customer for more than 6 months and without outstanding balances
2. Your existing plan is not temporarily disconnected at the time of application
3. Your location is serviceable to wired plans (DSL, vDSL, or fiber)
4. You agree to upgrade your plan to Globe at Home’s latest market offers

You can apply through the Globe At Home App for downgrade/upgrade. Please take note that your application will first require account assessment and a serviceability check of the location of the intended plan.

An email or SMS acknowledgment will be sent to your registered details. A Globe At Home representative may get in touch with you to further confirm the plans to be availed and advice you of the actual status of your request.

Please do consider downloading the app where you’ll be able to better manage your account at your convenience.

You can call the hotline (02) 730-1010 to access the higher speed plans. However, it’s subject to screening and evaluation.

At this time, the promo is available only for wired technologies (DSL, vDSL, and fiber). Stay tuned for more promotions from Globe At Home.

• If you’re looking for LTE unlimited plans, it won’t appear in the app. We only offer wired DSL or fiber connections.
• If you’re looking for a Go Unli plan that has a higher speed than your existing subscription, it won’t appear on the app. Please see if it offers Go Unli plans with lower speeds. Please take note that Go Unli Plans come with a landline.
• Please check if you’ve settled your balances so you can qualify for the offer.

If you’re still within the lock-up period of your existing plan, your contract period will refresh to 24 months. However, no pre-termination fee or other fees will be charged to you!

We encourage you to avail of a similar locked-up plan under Go Unli so that your contract period is just carried over. However, if you want a no lock-up plan, you just need to settle the pre-termination fee.

Yes, but only after the trial promo has expired. If you proceed with the upgrade, the discount for your trial period will be forfeited.

Yes, but pre-term policies will apply if you’re within the lock-up period.

No. Please settle first your outstanding balances from existing accounts.

No. You have to first settle any outstanding balances before changing your plan.

No. Your content subscription will only continue as per your initial availment.

We need to see first if you’re qualified for the credit limit increase. If not, you’ll need to provide a POFC.

• If you’re a new subscriber availing of a Go Unli No Lock-Up Plan, you can purchase devices on an upfront basis without amortization.
• If you’re an existing subscriber or a new subscriber availing of Go Unli 24 months Lock-Up Plan, you can purchase devices either at a one-time upfront payment or a monthly amortization at 24 months.

Your lock-up is refreshed to 24 months if your device payment term is also 24 months installment. However, you can also opt to pay the device in full at Globe stores.

Yes, this is applicable to Unli plans as well. You can get 100% refund for the modem if you:

• Terminate your account within 15 days
• Pay your outstanding balance
• Present your acknowledgement receipt
• Return your modem, telset, and adaptor

If you switch your existing non-Globe broadband plan to Go Unli Plans, you’re eligible for free monthly service fee (MSF) for the first 3 months. However, there’s no discount for the first 3 months for No Lock-Up and 24 months holding period schemes.

These won’t be billed to your account but the free subscription will be terminated.

Not at all. Your representative is entitled to claim the modem fee refund on your behalf. Upon returning of the modem, telset, and adaptor, representatives should have a copy of the subscriber’s ID, authorization letter, and acknowledgement receipt.

No. To be eligible for the refund, the modem telset and adaptor should be returned within the 15 days.

No. The acknowledgement receipt is required for the modem fee refund.

The normal return duration for Globe is 7 days. However, for our No Lock-Up discounted offers, we’re giving subscribers 15 days (two weekends) to try Globe At Home!

No. Only subscribers who terminated their subscription, paid outstanding balances, and returned the modem, telset and adaptor all within 15 days are entitled to their modem fee refund.

I want to get my modem fee refund but I lost my A.R., can I still get the modem fee refund? Frontliner must check if modem fee has been paid. If payment has been posted, no need for A/R and modem fee refund can be returned. If payment has not been posted yet, customer must come back 7 days after their installation period. If it has been already 7 days after installation and payment has not posted yet, case must be created and customer shall be called.

Frontliner must check if modem fee has been paid. If payment has been posted, no need for A/R and modem fee refund can be returned. If payment has not been posted yet, customer must come back 7 days after their installation period. If it has been already 7 days after installation and payment has not posted yet, case must be created and customer shall be called.

No. Money back guarantee only applies to New Customers who opted for the no lock-up.

If you are serviceable by wired, then good news, you can subscribe to unlimited plans! Lani plans are only available for wired technologies.

The promo is only for wired at this time. Stay tuned for more promotions from Globe At Home.

Globe At Home continuously works on improving our products and services. We have come along way and now we introduce high speeds with unlimited!

(If sub availed of no lock-up) Yes, but devices must be purchased on an upfront basis and may not amortize.
(If sub availed of w/ lock-up or an existing subscriber) Yes, devices can be purchased either at a one time upfront payment or a monthly amortization at 24 months.