List of Proof of Billing Address

- Company ID
- Driver’s License
- Student Driver's Permit
- UMID eCard
- TIN ID
- Voter's ID
- Certificate of Employment with Compensation (COE)
- Latest Globe Bill
- Latest Competitor Telco Bill
- Latest Computerized Pay Slip for One Month
- Latest BIR Form 2316
- Latest Water / Electricity / Cable Bill
- Latest BIR Form 1700 (for Employees)
- Latest Notarized Contract of Lease (Used by Tenant / Landlord / Landlady)
- Latest Business / Mayor's Permit
- Latest BIR Form 1701 (for Sole Proprietor)
- Postal ID
- Senior Citizen's ID
- Firearms License
- Cooperative-Issued ID
- Persons with Disability (PWD) ID or NCWDP Certification
- OWWA ID
- OFW ID

List of Proof of Financial Capacity:

- Certificate of Employment with Compensation (COE)
- Latest Globe Bill
- Latest Competitor Telco Bill
- Latest BIR Form 2316
- Latest BIR Form 1700 (for Employees)
- Latest BIR Form 1701 (for Sole Proprietor)
- Latest Computerized Pay Slip for One Month
- Latest Govenrment Pay Slip for One Month
- Latest Business / Mayor's permit with Gross Sales

- Immigration Card (replaced ACR – Alien Certificate of Registration)
- Immigration Certificate of Registration (ICR)
- Special Retiree’s Resident Visa (SRRV)
- Permanent Resident Visa
- Temporary Resident Visa or Working Permit
- Treaty/Trader’s/Investor’s Visa (under section 9D of Philippine Immigration Act of 1940)
- Pre-arranged Employee’s Visa (under section 9G of Philippine Immigration Act of 1940)
- Special Non-Immigrant Visa (under PD1034)
- Special Non-Immigrant Visa (under EO226)
- Certified Diplomatic ID (for Diplomats/Embassy Staff)

Yes. A Globe representative will contact you within 24 hours after your application and you can schedule your preferred date and time but still subject for availability.

Yes, you can change your installation appointment one day before the original appointment date, but this will be subject for slot availability. You may call ‎(02) 730-1000 to change your preferred schedule. Just provide your name and the online reference number provided to you via email or text.

Yes. The Globe installation team will call you on the day of installation to confirm your schedule.

Upon installation, you will need to have a mobile phone or any gadget that can connect to the WiFi to test the connection.

Input your location in the search bar to check for Fiber availability.

Globe Online Shop offers discounts, freebies, or other deals with selected Postpaid, Broadband, and Lifestyle Accessories and Apparel products. A promo code is a code that allows you to avail of promos that are exclusive only to selected customers. Some promos in the Globe Online Shop can only be availed by using a promo code.

Promo codes indicated on Globe promo ads. These ads are either:

•  distributed to customers via Facebook.

•  or sent to eligible existing customers via email, text, or call.

Sample

•  Once you receive a promo code, visit the web page indicated in the promo ad.

•  Click on the image or title of the product you wish to buy. On the product page of a selected product, click “Add to Cart” to make your purchase:

•  On the online cart, enter the promo code and click “Redeem”:

Make sure you do this before you proceed to checkout. Without the promo code, you’ll be paying for the original price. Promo codes cannot be entered once you proceed to checkout.

•  A green-colored text will appear if the promo code you entered is correct. Also, the discounted price will also appear on the checkout box.

Note: a red-colored text will appear if the promo code you entered is incorrect or invalid.

•  Click “Proceed to Checkout” to avail of the discount and to complete your purchase.

We accept payments through cash on delivery, GCash, or straight payment on all major credit cards (Master Card, Visa, and American Express).

Online credit card payments are secured by our partner iPay88 and is Payment Card Industry Data Security Standard (PCIDSS) compliant. This means that our partners have undergone and passed assessment for data security. Credit card information will NOT be stored or kept by Globe.

•  For credit card payment, an email confirmation will be sent to your registered email address.

•  For payment using GCash, a confirmation will be sent via text.

For postpaid applications

Globe offers free shipping nationwide for postpaid applications.

For accessories and apparel purchases

Globe offers free shipping nationwide for orders/deliveries amounting to P900 and above.

A P70 shipping fee will be applied for orders below P900.

Yes, cancellations can be accommodated as long as orders have not been shipped out.

Visit https://shop.globe.com.ph. For desktop, click Track Order on the top right corner.

For mobile, click Menu on the top left corner and select Track Order.

STEP 1

 

STEP 2

Enter your Order Number and Email Address then click View Status

You may also call (02) 730-1000. Just provide your name, the mobile number indicated on the application form and the online reference number provided to you via email or text.

If you applied for a postpaid line, we shall arrange for delivery as soon as your application is approved. If you ordered for accessories or apparel, we shall arrange for delivery as soon as your online purchase is confirmed. The delivery time (business day) will depend on your location:

METRO MANILA – Within five (5) business days

LUZON – Within seven (7) business days

VISMIN – Within ten (10) business days

There are certain areas that we currently can't deliver to.

Click here to check if your location is part of our Out of Delivery Areas list

Our courier service providers are unable to provide scheduling of deliveries at the moment. Therefore, we cannot guarantee delivery of your order for a specific time or date. Rest assured that we are working closely with our service partners to accommodate delivery requests.

Currently, we only deliver within the Philippines.

Yes. We will deliver your order at the address you provided during checkout, whether it is to your home or to your office. In case you want to change your delivery address after checkout, you may call (02) 730-1000. We shall send you an email confirmation once the change is done.

Delivery addresses can only be changed if the orders have not been shipped out. Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to our couriers.

Yes, but deliveries on holidays are done only for addresses within NCR. There are no holiday deliveries for orders outside NCR. We shall notify you if your order will be delivered outside of business days.

We currently do not have an express delivery option, but we always ensure that your orders are delivered on or before the promised delivery timeframe.

We shall send an SMS notification once your order is shipped out. Our courier will communicate with you through call or SMS upon arrival at your address.

For postpaid applications

• Photocopy of your valid ID (must contain photo of the ID holder)
• Advance payment amounting to the first Monthly Service Fee (MSF) of the plan

For accessories and apparel purchases

• For Cash on Delivery
  • Photocopy of your valid ID (must contain photo)
  • Payment for purchase
• For Credit Card or GCash payment
  • Photocopy of your valid ID (must contain photo)
  • Proof of payment (screenshot of payment confirmation)

For postpaid applications

The account holder must be present to receive the delivery himself/herself.

For accessories and apparel purchases

Yes. For cash on delivery, the authorized person must present the payment for the purchase. For credit card or GCash payment, the authorized person must present an authorization letter, your valid ID and his/her valid ID.

Yes, our courier will provide an acknowledgement receipt upon delivery. The official receipt will be emailed to you after seven (7) working days.

We work with a variety of trusted merchants to ensure the quality of our products. Therefore, your ordered products may come from different places, resulting in separate deliveries.

You can check the status of your order by clicking on Track order on the top right of Globe Shop page, enter your order number and email address, then click "View status".

You may also check the delivery status by calling (02) 730-1000. Just provide your name, the mobile number indicated on the application form and the online reference number provided to you via email.

A Globe store representative will contact you. This will include an SMS notification with a reference code that you can present during your store visit.

We can reserve your order for three (3) days. After which, the item/s may be given to walk in customers.

You can return your item due to any of the following reasons:

- Once all requirements are fulfilled, you may exchange the product with the same item. You may also exchange it with a different item if the value of the defective product is lower than the new item. If the value is higher, you may settle the additional amount directly with the store.

- Replacement will depend on stock availability.

- Outright replacement of apparel can only be accommodated in the following Globe Stores depending on stock availability: SM North Edsa, SM MOA, Greenbelt Makati and SM Iloilo.

- Return and replacement can also be accommodated to all Globe Stores except that the Store needs to order the replacement and customer will be informed on the availability of the replaced item.

If the item you prefer is not available in the store, we can offer you an alternative item of the same or higher value. It can be different in style, design, or product. We can also order your preferred product and request for you to come back to our store once it is available

We order some of our items from our trusted vendors. Their return and replacement policy may be different from ours. We will advise you if this will be the case for your order.

No, we do not currently have a try and buy program. But, we have a seven (7)-day replacement policy for any factory defect.

Netflix is a streaming site where you can watch original series and blockbuster movies anytime, anywhere.

Choose from a wide variety of award-winning TV shows, films, documentaries, and more on your home TV, mobile phone, tablet, or laptop. Enjoy unlimited viewing of great content, commercial-free! Learn more here.

Registration process for postpaid subscribers:

STEP 1: Visit Globe Online Shop Netflix page and select the product variant that suits you. Click on the “Get Premium” or “Subscribe Now” button.
STEP 2: In the Netflix Globe page, enter your mobile number. Enter the 6-digit one-time pin that will be sent via SMS.
STEP 3: Click "I Accept" to start registration.
STEP 4: Choose your Netflix subscription (Basic, Standard, Premium).
STEP 5: Create and complete your Netflix account.
STEP 6: Enjoy watching!

Content subscriptions are charged to your monthly postpaid bill. They are considered add-ons and will be billed on top of your monthly service fee.

The 30-day trial is available only for new Netflix accounts. Once the 30-day trial period ends, you'll be charged a monthly fee for your Netflix subscription, according to the Netflix variant you selected.

Spotify is the world's most loved music streaming app. It allows you to stream music from over 30 million songs, create and share playlists, etc. Learn more here.

Registration process for postpaid subscribers:

STEP 1: Visit Globe Online Shop Spotify page and select the product variant that suits you. Click on the “Get Premium” or “Subscribe Now” buttons.
STEP 2: Complete the registration form.
STEP 3: Click on the activation link that will be sent via SMS.
STEP 4: Once you’re in the link, enter your mobile number.
STEP 5: Enter verification code.

For Prepaid Subscribers:

STEP 1: Register for a Spotify account. For existing Spotify Premium subscribers, just log in to your account.
STEP 2: Go to the subscription and payment page. Click on "Get Premium"
STEP 3: Choose Globe as your payment option.
STEP 4: Enter your prepaid number and click "Continue".
STEP 5: Wait for your verification code via SMS. Enter this PIN code in the Spotify Premium page and click "Continue"
STEP 6: Enjoy listening to your favorite music!

Offline Mode is the amazing feature of Spotify Premium that allows you to "download" music on the app so you can listen to it even without data or WiFi! It will not eat up your phone's memory too much unlike downloading actual MP3s that use up a lot of memory. You can have up to 3,333 songs available for offline listening.

No need to worry about it. You will still have your Spotify account, but moving forward, we are changing the availment channel for Prepaid subscribers.

HOOQ is an online entertainment service offering more than 10,000 local and foreign movies and TV series that can be watched on PCs, tablets, and smartphones connected over the internet. HOOQ access is available by subscribing via your Globe, TM, or Tattoo number. Learn more here.

HOOQ is available to Globe Postpaid, Globe Prepaid, TM, Tattoo Postpaid, Tattoo Prepaid, and Globe Broadband customers.

Registration process for postpaid subscribers:

STEP 1: Visit Globe Online Shop HOOQ page and select the product variant that suits you. Click on the “Get Premium” or “Subscribe Now” button.
STEP 2: Complete the registration form.
STEP 3: Click on the activation link that will be sent via SMS.
STEP 4: Sign up or log in to HOOQ and enter your mobile number.
STEP 5: Enter the 6-digit verification code that will be sent via SMS.
STEP 6: Enter your email address.
STEP 7: Enjoy watching!

Content subscriptions are charged to your monthly postpaid bill. They are considered add ons and will be billed on top of your monthly service fee.

HOOQ will only auto-renew if you're a postpaid customer. If you don't want your HOOQ to auto-renew, simply unsubscribe before your promo expires.

Yes. You can simply text HOOQ STATUS to 8080 for free to check the validity of your HOOQ subscription.

You can watch movies either by streaming or downloading. Take note that you can only stream and download videos simultaneously if you do it on 2 different devices. If you try to stream and download on the same device, the download will be paused and will only resume once streaming activity has ended.

HOOQ is currently available on the following devices:

- iPad 2 and above, iPad mini, iPhone 4 and above with iOS 7.x (best used with iOS 7.x)
- Android mobile and tablet (best used with Android OS 4.1.x – Jellybean and above)

The following internet browsers on PCs and Macs (requires Microsoft Silverlight plug-in):

The following internet browsers on PCs and Macs (requires Microsoft Silverlight plug-in):
✔ Internet Explorer versions 8, 9, 10 and above (64-bits IE 8 and 9 are not supported)
✔ Chrome version 23 and above
✔ Firefox versions 20 and above
✔ Safari versions 5 and above

You can log in up to 5 devices on your HOOQ account. If you want to reset your devices, you can email [email protected].

Yes, you can resume watching the video as long as you still have an active HOOQ subscription. You can access your last viewed videos in "My Library". As long as you use the same device, you can start off from where you paused your video.

You can have up to 5 downloaded videos on any of device at any given time. These downloaded videos can't be transferred to other devices and can only be played or deleted using HOOQ.

Downloading videos is only available for smartphones and tablets. If you want to download more videos, simply delete one of the videos you already have.

Sorry, but you won't be able to stream or download new videos when outside the Philippines. However, you can watch movies you previously downloaded in the Philippines. So make sure to stock up on movies before the big out-of-the country trip!

Sorry, but you can't register to multiple HOOQ promos at the same time.

This will depend on the resolution of your video, but you can watch at least two (2) 90-minute movies with 1GB allocation. The resolution of your video is set to automatic, and adjusts depending on your device and internet speed.

This will count only if you're on a surf promo that's covered by our Fair Use Policy. If you want the best value for your browsing without worrying about possible reduced internet speed, you can register to GoSURF.

The Tribe mobile app lets you watch movies, TV shows and linear content on your smartphone, tablet or TV (via Chromecast). Tribe: It's Your Show is available for download via Google Play and iTunes. Learn more here.

The 30-day free trial is available to everyone and you can watch everything you can find on Tribe!

After the free trial, you can keep on watching your favorite shows on Tribe, by choosing the promo package that suits your need!

STEP 1: Download the Tribe app on your smartphone or tablet from the Google Play Store or App Store.
STEP 2: Go to the app, and create an account.
STEP 3: Once you receive a confirmation email, follow the instructions to verify your Tribe account.
STEP 4: Watch Tribe for free for 30 days!

If that doesn't work, send us an email at [email protected] and we'll look into it for you.

You can watch everything you find on Tribe!

You can enjoy Tribe on Android smartphones and tablets with OS version 4.4, and on iPhones running on iOS 8 and above, and on iPads.

Tribe is currently available in the Philippines and Indonesia only. The subscription you have is valid in the country where you made theyou purchased it in.

Ads helps us keep our subscription costs low. We hope you find something that interests you.

Three (3) days and a day before the end of your free trial, you will receive a reminder on your mobile. Follow its instructions to make payment and you'll continue to enjoy using Tribe!

If you're a Globe customer, you can subscribe via SMS:

• P69 for 30 days - SMS TRIBE69 to 7227
• P30 for 7 days - SMS TRIBE30 to 7227

Note: Your subscription will renew automatically.

Please log in to your account to activate your coupon.

Tribe is not available while you are offline.

Log into Tribe and go to "Recently watched" on the main bar.

Once you've chosen what you want to watch, click on the gear button on the right side of the screen, and then click on "Subtitles".

Subtitles are currently not available on all videos but we are working to make them so, in the future.

You can save your favorite TV shows and movies by creating playlists. Simply choose a TV show or movie you want to save and click “Add to Playlist”.

Yes, click here if you're viewing this page in a web browser.

Or if you're viewing this in your app, copy and paste this link into your browser http://whatson.tribenow.tv/ph/epg/

You can watch Tribe on two (2) devices at the same time with the same username.

Cartoon Network Watch and Play takes entertainment to the next level. On the same screen, you can watch your favorite episodes and play games, simultaneously! Learn more here .

Access is available to Globe Postpaid, Globe Prepaid, TM, Tattoo Postpaid, and Tattoo Prepaid customers who are using supported handsets/devices. Supported devices include iPads with at least iOS 6+ and Android smartphones and tablets with at least 4.02 OS version.

Cartoon Network Watch & Play is free to download from Google Play for Android tablets/smartphones, and from App Store for iOS tablets.

Sorry, this promo is available in the Philippines only.

You may use up to three (3) supported devices at the same time. Once a fourth user logs in, the first device that connected will automatically be removed.

Sorry, you cannot download videos and games from the app.

Android 4.02 and above smartphone and tablet devices iOS 6+ and above tablets.

Yes, you need to sign up for a Cartoon Network account even if you already have a Globe Interactive Account.

The videos and games change regularly. Please keep checking back for the latest content!

Yes, the app may need to connect to the internet from time-to-time. Note that data charges are not included in your access fees, and that each time you connect to the internet on your mobile device, standard data rates will apply unless you are registered to a data promo.

• All new users without a current subscription to Cartoon Network Watch & Play will get the 30-day free trial upon registration to the Cartoon Network portal.

• Your access will automatically continue at P99/30 days, unless you unsubscribe before the free trial expires.

• Sorry, the free trial is only for new users of Cartoon Network Watch & Play.

You can choose among the following:
1. CN15 – P15/1 day
2. CN50 – P50/7 days
3. CN99 – P99/30 days (auto-renews every month unless you unsubscribe before the promo expires for that month)

Only the monthly subscription auto-renews. If you decide not to renew your subscription, simply unsubscribe before the promo expires. However, doing so will forfeit any remaining days of access.

Yes, you may check the status of your subscription by texting CN FREE STATUS (for free trial) or CN STATUS (for standalone promos) to 8080.

Sorry, you can only have one (1) active Cartoon Network Watch & Play promo at any given time.

What is my Cartoon Network Watch & Play account for?

Your Cartoon Network Watch & Play account contains the credentials that you will use to login to the Cartoon Network Watch & Play app.

How do I create my account?

You can register directly through the app by choosing Globe as your service provider, or you can type https://cn.globe.com.ph on your device’s browser. If you are using mobile data, standard data rates will apply unless you are registered to a data promo.

I forgot my password. How can I retrieve my password?

Click “Forgot Password” in the login page. Provide your registered email address or answer the security question correctly to retrieve your password.

You must have access to internet with a speed of at least 1.5 Mbps to enjoy seamless playback of videos.

You can register up to 10 devices at the same time on your DisneyLife. Four (4) concurrent users can access the app. Once a 5th user logs in, the first device to connect will automatically be removed.

DisneyLife's library is updated regularly with new movies and episodes of your favorite TV shows. Please note that certain movies and shows vary in availability and content distribution is owned and managed by Disney. This means that they may also have to remove certain titles in order to make room for new ones.

New and existing Globe At Home subscribers who applied or upgraded to Plan 1299 and up get a free 6-month subscription to DisneyLife.

The redemption period for the FREE subscription is 60 days.

Once the 6-month promotion trial period ends, you'll be charged a monthly fee of P149 for your DisneyLife subscription. Should you wish to discontinue your subscription, simply opt out within the trial period and you won't be charged.

• STEP 1: Click on the link that will be sent to your email.
• STEP 2: After successful verification, click "Next".
• STEP 3: Read the Terms and Conditions and click "Agree".
• STEP 4: Create your DisneyLife account to start your membership.
• STEP 5: Download DisneyLife to access the wonders of Disney all in one app!

Globe customers can now access YouTube videos at a more affordable rate.

• YOUTUBE10: 1-day access to YouTube videos, up to 100MB
• YOUTUBE20: 2-day access to YouTube videos, up to 200MB
• YOUTUBE199: 30-day access to YouTube videos, up to 1 GB

All Globe Prepaid, TM and Postpaid customers and can avail of the promo.

Yes. You can use your MBs to watch videos via the website or using the official YouTube app.

Yes, you may register to this promo multiple times while you’re current registration is still active.

Yes, you may register to the service again the same day after your current registration has been used up.

Yes, your free MBs from your current promo will be used up first. If you’re on a promo like GoSURF, this will allow you to visit other sites without being charged regular browsing rates.

To make sure your access to YouTube is active, you can check the status of your YouTube standalone by sending YOUTUBE STATUS to 8080.

To keep your load safe from unexpected charges, try registering to SurfAlert! SurfAlert sends you free notifications every time you go to a chargeable site and you’re not on a surf promo. Learn more about it by dialing *143#, then select MyAccount > Mobile internet usage > Turn on mobile internet alerts > SurfAlert.

Yes, you will be notified once you have fully consumed your MBs.

Yes, regular browsing rates will apply when going outside Youtube, unless you’re registered to a surf promo.

To keep your load safe from unexpected charges, try registering to SurfAlert! Surfalert sends you free notifications every time you go to a chargeable site and you’re not on a surf promo. Learn more about it by dialing *143#, then select MyAccount > Mobile internet usage > Turn on mobile internet alerts > SurfAlert.

You will forfeit your unused MBs if you stop your YouTube promo.

Yes, if you’re subscribed to the 30-day promo YOUTUBE199, it will auto-renew. Every month unless you unsubscribe by texting YOUTUBE STOP to 8080 before the auto-renewal date.

Go Unli Plans are Globe at Home’s unlimited data allocation plans.

New and existing customers are eligible to avail of these plans. However, Go Unli Plans cannot be sold to internet shops or cafes to avoid excessive or abusive use of data.

New customers can avail of unli plans here at the Globe Online Shop. For existing customers, you can upgrade your plan through the Globe At Home App.

We recognize that serviceability/speed per area may vary. That’s why we recommend the best available speed for only 1899.

Offers for Go UNLI Plans are the same for all Globe At Home Plans 1299 and up:

• Landline with free unlimited calls to local landline and Globe NDD, and unlimited calls to Globe/TM for 24 months
• Free 6 months of DisneyLife, FOX+, HOOQ, iFlix, APV

Our Go UNLI Plans have a standard 24-month Lock-up period but you can avail of Go UNLI Plans 2499 and 2899 at No Lock-Up.

Switchers (customers who switch their existing non-Globe broadband plans to Globe At Home) also can avail Go UNLI 2499 and 2899 at No Lock-Up

Wired DSL, vDSL, and fiber. LTE is not available with Go Unli Plans. You can request to check if vDSL or fiber facilities are available at your location.

The new Globe At Home plans are unlimited without data cap and aren’t subject to throttling or minimum browsing speed. However, please note that Unlimited plans are governed by Globe's Terms and Conditions. By signing up for Unlimited plans, customers agree to not use the Globe At Home internet service for any Prohibited and Illegal Activities as specified in the detailed policies of the Terms and Conditions.

Globe At Home continuously works on improving our products and services. We’ve come a long way and now we introduce high speeds with unlimited!

New customers can avail of Go Unli offers via online, hotline, or Globe stores. For existing customers, this is only available through the Globe At Home App (for Android and iOS )

At this time, the promo is available only for wired technologies (DSL, vDSL, and fiber). Stay tuned for more promotions from Globe At Home.

POFC is only required for Go Unli Plans 2499 and 2899.

Not at all. Only the modem fee should be paid upfront.

You can select from two payment options:

• No Lock-Up option: One-time modem fee is P2,500 (DSL) or P4,500 (vDSL or fiber). No advanced payment.
• 24 months Lock-Up option: No advanced payment is required if proof of financial capacity is provided and if the area is under a pre-qualified address. 1 month advance monthly service fee is required otherwise.

You’re eligible for upgrade to Go Unli Plans provided that:

1. You’ve been a customer for more than 6 months and without outstanding balances
2. Your existing plan is not temporarily disconnected at the time of application
3. Your location is serviceable to wired plans (DSL, vDSL, or fiber)
4. You agree to upgrade your plan to Globe at Home’s latest market offers

You can apply through the Globe At Home App for downgrade/upgrade. Please take note that your application will first require account assessment and a serviceability check of the location of the intended plan.

An email or SMS acknowledgment will be sent to your registered details. A Globe At Home representative may get in touch with you to further confirm the plans to be availed and advice you of the actual status of your request.

Please do consider downloading the app where you’ll be able to better manage your account at your convenience.

You can call the hotline (02) 730-1010 to access the higher speed plans. However, it’s subject to screening and evaluation.

At this time, the promo is available only for wired technologies (DSL, vDSL, and fiber). Stay tuned for more promotions from Globe At Home.

• If you’re looking for LTE unlimited plans, it won’t appear in the app. We only offer wired DSL or fiber connections.
• If you’re looking for a Go Unli plan that has a higher speed than your existing subscription, it won’t appear on the app. Please see if it offers Go Unli plans with lower speeds. Please take note that Go Unli Plans come with a landline.
• Please check if you’ve settled your balances so you can qualify for the offer.

If you’re still within the lock-up period of your existing plan, your contract period will refresh to 24 months. However, no pre-termination fee or other fees will be charged to you!

We encourage you to avail of a similar locked-up plan under Go Unli so that your contract period is just carried over. However, if you want a no lock-up plan, you just need to settle the pre-termination fee.

Yes, but only after the trial promo has expired. If you proceed with the upgrade, the discount for your trial period will be forfeited.

Yes, but pre-term policies will apply if you’re within the lock-up period.

No. Please settle first your outstanding balances from existing accounts.

No. You have to first settle any outstanding balances before changing your plan.

No. Your content subscription will only continue as per your initial availment.

We need to see first if you’re qualified for the credit limit increase. If not, you’ll need to provide a POFC.

• If you’re a new subscriber availing of a Go Unli No Lock-Up Plan, you can purchase devices on an upfront basis without amortization.
• If you’re an existing subscriber or a new subscriber availing of Go Unli 24 months Lock-Up Plan, you can purchase devices either at a one-time upfront payment or a monthly amortization at 24 months.

Your lock-up is refreshed to 24 months if your device payment term is also 24 months installment. However, you can also opt to pay the device in full at Globe stores.

Yes, this is applicable to Unli plans as well. You can get 100% refund for the modem if you:

• Terminate your account within 15 days
• Pay your outstanding balance
• Present your acknowledgement receipt
• Return your modem, telset, and adaptor

If you switch your existing non-Globe broadband plan to Go Unli Plans, you’re eligible for free monthly service fee (MSF) for the first 3 months. However, there’s no discount for the first 3 months for No Lock-Up and 24 months holding period schemes.

These won’t be billed to your account but the free subscription will be terminated.

Not at all. Your representative is entitled to claim the modem fee refund on your behalf. Upon returning of the modem, telset, and adaptor, representatives should have a copy of the subscriber’s ID, authorization letter, and acknowledgement receipt.

No. To be eligible for the refund, the modem telset and adaptor should be returned within the 15 days.

No. The acknowledgement receipt is required for the modem fee refund.

The normal return duration for Globe is 7 days. However, for our No Lock-Up discounted offers, we’re giving subscribers 15 days (two weekends) to try Globe At Home!

No. Only subscribers who terminated their subscription, paid outstanding balances, and returned the modem, telset and adaptor all within 15 days are entitled to their modem fee refund.

I want to get my modem fee refund but I lost my A.R., can I still get the modem fee refund? Frontliner must check if modem fee has been paid. If payment has been posted, no need for A/R and modem fee refund can be returned. If payment has not been posted yet, customer must come back 7 days after their installation period. If it has been already 7 days after installation and payment has not posted yet, case must be created and customer shall be called.

Frontliner must check if modem fee has been paid. If payment has been posted, no need for A/R and modem fee refund can be returned. If payment has not been posted yet, customer must come back 7 days after their installation period. If it has been already 7 days after installation and payment has not posted yet, case must be created and customer shall be called.

No. Money back guarantee only applies to New Customers who opted for the no lock-up.

If you are serviceable by wired, then good news, you can subscribe to unlimited plans! Lani plans are only available for wired technologies.

The promo is only for wired at this time. Stay tuned for more promotions from Globe At Home.

Globe At Home continuously works on improving our products and services. We have come along way and now we introduce high speeds with unlimited!

(If sub availed of no lock-up) Yes, but devices must be purchased on an upfront basis and may not amortize.
(If sub availed of w/ lock-up or an existing subscriber) Yes, devices be purchased either at a one time upfront payment or a monthly amortization at 24 months.

FOX+ is an online streaming service where you can stream the biggest blockbuster hits, latest TV shows, and most exciting live sports events.

• Download episodes and movies for offline viewing.
• Have your FOX+ account on up to 5 devices and stream on 2 at a time.
• Enjoy your favorite shows and movies all in HD!

You can get FOX+ with Globe At Home Broadband Plans 1299 and up. Get your first 6 months on us. You can also get an additional 3 months if you avail of the Streamwatch Roku.

Enjoy FOX+ on us for the first six (6) months when you subscribe to Globe At Home Plan 1299 or up and follow these easy steps:

STEP 1: Click the link on the email sent by Globe with the subject: Redeem your 6-month access to FOX+ now!
STEP 2: Sign up for a FOX+ account in order to redeem your 6 months on us.
STEP 3: Access FOX+ with your Streamwatch Roku or download the FOX+ app on the App Store or Google Play to start watching.

You can request your link at globe.com.ph/free-content and it will be sent to you within 24 hours.

No. FOX+ does not auto-renew so you don’t have to worry about that.

It is our latest Globe At Home Go Unli Offer. For the first three months, you will only pay P499 + P83.33 (amortized installation fee). On the fourth month, the full monthly service fee will apply.

You must be a Non-Globe or Bayan subscriber. Existing Globe At Home customers are not eligible for this special offer.

• Globe At Home Go Unli Plan 1699 5Mbps
• Globe At Home Go Unli Plan 1899 10/15/20Mbps
• Globe At Home Go Unli Plan 2499 50Mbps with Roku Streamwatch
• Globe At Home Go Unli Plan 2499 100Mbps with Roku Streamwatch

• FREE landline with unlimited calls to Globe/TM for 24 months
• FREE Netflix, DisneyLife, and FOX+ for 6 months

The contract is for 24 months.

• Globe Online Shop
• Hotline (02)730-1010
• All Globe stores nationwide

You just need to present:

• One (1) Valid ID
• Your latest Non-Globe or Non-Bayan Internet Bill which should include the following information:
  • The applicant's name is the same as the account holder's name on the internet bill
  • The applicant's address is the same address that is on the internet bill
  • The outstanding balance (if any) should not exceed two month's worth of your current internet plan limit

The total installation fee is P1,000. It will be amortized for 12 months. Your bill will include the monthly internet service fee and the amortized installation fee.

This offer is available only in select areas. Globe At Home Go Unli Plan availability and actual speed may vary upon assessment.

Separate services and subscriptions may reflect on your monthly bill.

These may include but are not limited to:

• Streaming Devices
• Entertainment Packs
• Wifi boosters

For your first six (6) months, you will get FREE access to these entertainment packs

• Netflix
• DisneyLife
• FOX+

If you want to terminate your account, please call our hotline (730-1010) to process termination. Termination fee applies.

Amazon Prime Video is Amazon’s video streaming platform where customers can enjoy unlimited access to world-class entertainment. From award-wining Prime Originals, to thousands of hit movies, to all-time favorite TV shows -- get entertainment anytime, anywhere.

Customers can enjoy critically acclaimed Prime Originals such as Tom Clancy’s Jack Ryan, Marvelous Mrs. Maisel, Man In the High Castle, and Grand Tour with Amazon Prime Video. Apart from this, popular TV shows and movie series like American Gods, This Is Us, and Mission Impossible can also be seen in the app.

You can subscribe through Globe and gain access to Amazon Prime Video. You can then download the Amazon Prime Video app to enjoy streaming world-class entertainment from Amazon.

A single Amazon account can be signed into as many devices as possible. However, Amazon Prime Video only allows streaming of up to two (2) devices at the same time.

Yes, as long as the said email address hasn’t been used for an Amazon account before.

Yes! Just log in to your Amazon account to claim your 6-month access. Please note that you may only claim your 6-month access if you haven’t activated Amazon Prime Video yet.

1. Go to Twitch.tv.
2. Click “Try Twitch Prime”
3. Once redirected, click “7-Day Free Trial”
4. Log in your Amazon account and you’ll be able to claim your Twitch Prime access

Yes! To link your Twitch account to your Amazon account

1. Click Connect your Twitch account.
2. Sign in to your Amazon account.
3. Sign in to your Twitch account and click Confirm.

You can claim your access within 30 days upon receipt of the text informing you of your eligibility

You can unsubscribe from Amazon Prime Video anytime by texting APV STOP to 8080.

• This exclusive promo for Globe mobile postpaid subscribers is valid until June 30, 2019.

• All Globe mobile postpaid subscribers are eligible for FREE installation.

• Globe At Home subscribers can avail of free installation with any 24-month lock up plan while other promos only offer free installation with Go UNLI Plans.

• Installation costs P1000 which is amortized over 3 months for P333.33.

Globe mobile postpaid subscribers can avail of any Globe At Home Plan with a 24-month contract.

• The requirements for this promo remain thr same. Please provide at least one (1) of the required documents. Preferably, the location where you want your Broadband connection installed should also be the address indicated on your ID.

• You can find the complete list of requirements and valid forms of ID here

• Yes! As long as you're a mobile postpaid subscriber and you choose a plan with a 24-month contract this promo is still valid.

Free installation offer is valid on May 10, 2019 to May 12, 2019 only. Per DTI FTEB No. 4343. Series of 2019.

Installation fee is charged to our customers at a standard rate of P1000 or P333.33 when charged to bill over 3 months.

This will cover the modem installation fee from your broadband service. This will not include TechSquad Service installation.

Everyone can avail of this promo with Go UNLI Plans while existing Globe Postpaid mobile subscribers can avail of this with any Globe At Home Plan.

No, this offer is not applicable because the Home Prepaid Wifi device does not include installation fee.

The waived install fee will only cover the modem installation and not the Tech Squad service. The tech squad visit will follow the standard rate of P1,200 per visit.

The free install offer is only applicable to all broadband plans with 24 months standard lockup.

Yes, the free install offer is applicable even to existing Globe At Home subscribers applying for additional internet line.

Upgrading to LTE has never been easier! For a limited time only, we’re giving you special deals on the hottest LTE gadgets, exclusive through Globe’s official online stores.

• Discount will apply only upon entering of promo code
• Promo valid for single purchase only
• Comes with a free Globe Prepaid LTE SIM, with special freebies and rebates. Just text GETFREE to 8080, free of charge to redeem your instant freebie valid for 15 days:
• Free 1GB for surfing
• Free 500MB access to YouTube, HOOQ, and Viu (activation via Globe Switch app only)
• Enjoy rebates of additional 1GB for surfing, valid for 15 days, if you reload at least P150 per month (rebate lasts for 12 months).
• Condition: Maintain P1 load to be able to register to Switch. For local data use only.

This promo is open to all users who will receive the promo code and purchase via Globe Online Shop or Globe’s Official Stores in Lazada and Shopee.

1. Upon receiving an SMS / email / digital advertisement from Globe with the promo code, go to the link provided and choose from our selection of hero LTE gadgets
2. Add to Cart
3. Enter the promo code to apply the discount
4. Proceed to Checkout
5. Enter personal details, contact info and delivery address
6. Select your preferred payment method:
   • Cash-on-Delivery
   • Credit Card / Debit Card / MasterCard
   • GCash
7. Receive successful order confirmation via email
8. If you choose Cash-on-Delivery, pay the amount upon delivery and get your brand new LTE gadget!

Standard data charges may apply. It will be better if you browse the website with available data promo. You may register to any data promo via *143# for free.

A. Globe Online Shop:

Within a few hours from checkout, you will receive an email from Globe Online Shop notifying you on your successful order completion, along with a reference number you can use to track your order. We will also email you about your order being processed within 48 hours upon checkout (except for weekend orders that may take an additional 48 hours). On the delivery day, you will receive a phone call or text message from our courier who will deliver your new handset.

B. Lazada / Shopee:

You will see a confirmation page containing your order number within the Lazada / Shopee app or website, validating that you successfully placed your order.

A. Globe Online Shop:

Just go to https://shop.globe.com.ph/track-order and enter your order reference number and email address to track the status of your order.

B. Lazada / Shopee:

You can track your order via the order tracking features of Lazada and Shopee.

• If via Shopee: On the app or website, click: “Me” > “To receive” under “My Purchases”, then click the image of the handset ordered.
• If via Lazada: On the app or website, click: “Account” > “To receive” under “My Orders”, then click the image of the handset ordered.

A. Globe Online Shop:

Please note the following standard delivery lead times

• GMA (1-2 business days)
• Provincial (5-7 business days)

For one-day, 50% flash sales, delivery lead time may be longer at 14 working days upon ordering.

B. Lazada / Shopee:

Following successful order pickup upon order confirmation, you should receive your order within the following time frame

• GMA (2-5 calendar days)
• Provincial (3-8 calendar days)

To ensure that the handset gets delivered to you and not to someone else, we are not allowing authorized representatives from getting the handset. You may coordinate with our representatives on the most convenient time and place where we can deliver the handset directly to you.

A. Globe Online Shop:

You may go to https://shop.globe.com.ph/help#exchange-replacement to know the details on how you can get your gadget/SIM replaced within 7 days after delivery.

B. Shopee

Just visit https://help.shopee.ph/ph/s/article/Return-Refund-for-Local-Products-1542963400392 for the full Shopee return process.

C. Lazada

Just visit https://www.lazada.com.ph/helpcenter/returns/?spm=a2o4l.helpcenter.topics-list.5.1d5a72ebcKfBYf for the full Lazada return process.

Yes. It comes with a free Globe Prepaid SIM with special freebies and rebates. Upon SIM activation, you will get free 1GB for surfing by texting GETFREE to 8080. On top of this, you may also enjoy free 500MB access to YouTube, HOOQ, and Viu (by activating via the Globe Switch app), valid for 15 days. If you reload at least P150 per month, you will also enjoy an additional 1GB for surfing, valid for 15 days (rebate lasts for 12 months).

Using your new Globe Prepaid SIM, text GETFREE to 8080 to get your free 1GB for surfing, valid for 15 days. To avail of the free 500MB for video content (YouTube, HOOQ, and Viu), activate it via the Globe Switch app.

In addition, you’ll get free 1GB for surfing, valid for 15 days every month, by loading at least P150 per month. You can enjoy this rebate every month for 12 months.

To know if you can already use the freebie, wait for a confirmation text from us within 48 hours.

After your free MBs have been consumed or expired, you can still access the internet using your smartphone but your internet access will now be charged a regular browsing rate of P5/15 minutes unless you’re subscribed to a mobile data promo. Don’t worry because when you reach this point, you will get a text notification.

You can check out GoSURF so you can surf anytime, anywhere within your budget. To register to GoSURF, just dial *143# and choose Surfing.

Yes, while you’re subscribed to the freebie, you can register to other promos such as GoSURF or avail of other call and text promos.

You can only enjoy the freebie using the new Globe Prepaid SIM that was issued with the phone that you purchased. It cannot be transferred to other Globe Prepaid or TM mobile number.

To check the status and validity of your free MBs, text STATUS 1500MBFREE or STATUS 1GBFREE and send it to 8080.

Call the Globe Hotline (02) 730-1000 or call 211 via mobile so that we can resolve the issue.

The promo will run from May 1 - June 30, 2019 only.