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PROMO CERTIFICATES

Mobile Postpaid Promo Certificate

General Description

These Terms and Conditions specific to the GPlan Subscription (“GPlan”) supplement the provisions of the Subscription Agreement (“SA”). In the event of any conflict or inconsistency between the provisions of the SA and these Terms and Conditions, the provisions of the Terms and Conditions shall prevail. All other terms and conditions of the SA not otherwise inconsistent with these Terms and Conditions shall remain binding and effective.

GPlan allows the Subscriber to select a mobile plan based on his/her requirements. This plan may be availed with a device, sim-only or GCash. Note that unlike the plan with device and sim-only, the plan with GCash is a limited-time promo offer only. To avail GPlan, the Subscriber simply needs to select his/her desired Plan Type and data allowance under these Terms and Conditions.

Plan Types

Subscription to GPlan requires enrollment in one of the following plan types:

  1. GPlan with Device refers to a mobile postpaid plan subscription consisting of the Subscriber’s chosen device/gadget and mobile data allowance. All plans in this Plan Type come with free monthly 3GB GoWiFi access to GoWiFi hotspots nationwide and free personal subscription to KonsultaMD for the duration of the plan.

    For GPlan 599, it comes with Unli All-Net Texts and Unli Calls to Globe/TM. Exclusive to GPlan 999 to 2499, it comes with Unli All-Net mobile calls, landline calls and texts.

    Under GPlan with Device, the Subscriber agrees that:

    1. His/her chosen GPlan with Device has a Holding Period/Lock-up of 12 months/24 months/36 months (depending on the available lock-up period of availed device/gadget from date of line activation), for which he/she will be charged the corresponding Monthly Recurring Fee (“MRF”).
    2. The MRF shall be the minimum payment due Globe.
    3. Any additional service availed within the billing cycle shall be automatically charged on top of his/her MRF for the current billing cycle.
    4. Global Telehealth, Inc. (KonsultaMD) will provide his/her KonsultaMD account which comes free with his/her availed GPlan subscription and this KonsultaMD subscription is coterminous with his/her chosen plan.
    5. He/she may terminate or downgrade his/her plan subject to full payment of a pre-termination fee (based on the formula below), as well as all outstanding and historical balances.

      Pre-termination Fees Computation
      Pre-termination Fees = Gadget Penalty Fee + Unpaid Monthly Installment + Admin Fee
      Where:
      Gadget Penalty Fee =     Handset Base Price – Cashout
      Total Holding Period (in months)
          x Remaining Holding Period (in months)


      Notes:
      1. Gadget Penalty Fee is the penalty imposed for not completing the holding period specified in the service contract.
      2. Handset Base Price (HBP) refers to the price of the availed device at the point of plan subscription.
      3. Cashout refers to the amount required from the Subscriber to avail the chosen device at a certain plan.
      4. Unpaid Monthly Installment refers to the portion of the cashout that has not been paid by the Subscriber in case of installment arrangement.
  2. GPlan Sim-Only refers to a line-only mobile postpaid plan subscription consisting of the Subscriber’s choice between Sim-Only with Call & Text or Sim-Only All Data, along with his/her chosen mobile data allowance. All plans in this Plan Type come with free monthly 3GB GoWiFi access to GoWiFi hotspots nationwide and free personal subscription to KonsultaMD for the duration of the plan. For GPlan Sim-Only 599, it comes with Unli All-Net Texts and Unli Calls to Globe/TM. Exclusive to GPlan Sim-Only 999 to 2499, it comes with Unli All-Net mobile calls, landline calls, and texts. For GPlan Sim-Only All Data, subscription comes with bigger mobile data allowance but no inclusion of free Calls & Texts or Landline Calls. Thus, for the latter, if the Subscriber calls or texts any network, whether on a promo subscription or pay-per-use, he/she shall be automatically charged on top of his/her MRF for the current billing cycle. Under GPlan Sim-Only, the Subscriber agrees that:
    1. His/her chosen GPlan Sim-Only has a Holding Period/Lock-up of 6 months from date of line activation, for which he/she will be charged the corresponding Monthly Recurring Fee (“MRF”). The MRF shall be the minimum payment due Globe.
    2. The MRF shall be the minimum payment due Globe.
    3. Any additional service availed within the billing cycle shall be automatically charged on top of his/her MRF for the current billing cycle.
    4. Global Telehealth, Inc. (KonsultaMD) will provide his/her KonsultaMD account which comes free with his/her availed GPlan subscription and this KonsultaMD subscription is coterminous with his/her chosen plan.
    5. He/she may terminate or downgrade his/her plan subject to full payment of a pre-termination fee, as well as all outstanding and historical balances. The pre-termination fee amounts to Php2000 plus admin fee of Php550, which refers to the relevant costs incurred by Globe to process the request for plan termination or downgrade.
    6. Should he/she decide in the future to avail a device/gadget, the Subscriber would need to change his/her plan to GPlan With Device and will no longer get to enjoy the same mobile data allowance in his/her current GPlan Sim-Only subscription. The Subscriber will be required to pay his/her pre-termination fee and all outstanding and historical balances, before such change is allowed. Change to GPlan With Device shall take effect in the next billing cycle with the new 12 months/24 months/36 months Holding Period/Lock-up (depending on the available lock-up period of availed device).
  3. GPlan with GCash refers to a mobile postpaid plan subscription which allows the Subscriber to receive a GCash amount based on his/her chosen plan, along with his/her chosen mobile data allowance. All plans in this Plan Type come with free monthly 3GB GoWiFi access to GoWiFi hotspots nationwide and free personal subscription to KonsultaMD for the duration of the plan. For GPlan with GCash 599, it comes with Unli All-Net Texts and Unli Calls to Globe/TM. Exclusive to GPlan with GCash 999 to 2499, it comes with Unli All-Net mobile calls, landline calls, and texts. Unlike GPlan with Device and GPlan Sim-Only, GPlan with GCash is a limited-time promo offer only, which means that subscription to this Plan Type can be availed by a Subscriber within a certain promo period only. Under GPlan with GCash, the Subscriber agrees that:
    1. His/her chosen GPlan with GCash has a Holding Period/Lock-up of 24 months from date of line activation, for which he/she will be charged the corresponding Monthly Recurring Fee (“MRF”).
    2. The MRF shall be the minimum payment due Globe.
    3. He/she has the responsibility to create his/her GCash account upon issuance of his/her mobile number; failure to complete his/her GCash registration within 24 hours from issuance of mobile number may mean forfeiture of the GCash amount that comes with his/her availed plan. In case he/she already successfully created his/her GCash account but still failed to receive the GCash amount, he/she may file a concern in GlobeOne Help & Support and a GCash representative will address the issue within 3-5 business days.
    4. He/she understands that the GCash account to be created must be based on the mobile number of his/her availed GPlan with GCash; failure to use this mobile number upon GCash registration may mean forfeiture of the GCash amount that comes with his/her plan.
    5. In case of plan renewal, he/she must ensure that his/her mobile number for plan renewal has a working GCash account that is owned by him/her; further, he/she understands that the active GCash account must be based on the mobile number for plan renewal with GPlan with GCash; if his/her mobile number for plan renewal encounters issues with GCash, he/she has the responsibility to fix the same with GCash before he/she can proceed with plan renewal.
    6. Any additional service availed within the billing cycle shall be automatically charged on top of his/her MRF for the current billing cycle.
    7. Global Telehealth, Inc. (KonsultaMD) will provide his/her KonsultaMD account which comes free with his/her availed GPlan subscription, this KonsultaMD subscription is coterminous with his/her chosen plan.
    8. He/she may terminate or downgrade his/her plan subject to full payment of a pre-termination fee (based on the formula below), as well as all outstanding and historical balances.

      Pre-termination Fees Computation
      Pre-termination Fees = Gadget Penalty Fee + Unpaid Monthly Installment + Admin Fee
      Where:
      Penalty Fee =     GCash Amount
      Total Holding Period (in months)
          x Remaining Holding Period (in months)


      Notes:
      1. Penalty Fee is the penalty imposed for not completing the holding period specified in the service contract.
      2. GCash Amount refers to the full amount of GCash Received by Subscriber at the point of plan sunscription.
      3. Admin Fee refers to the relevant costss incurred by Globe to process the request for plan termination or downgrade.

Add-Ons

Additional services on top of the inclusions of the Subscriber’s chosen GPlan, such as but not limited to additional data promo, international roaming service, content subscription, value-added service, and Share-A-Load service, can be availed any time subject to Subscriber’s Spending Limit:

  1. Availment of add-ons will require raising a request through any of the Globe official channels, such as online via the GlobeOne app or web, social via Facebook Messenger (Gie), or the Globe Stores. The corresponding fee(s) for each add-on shall be automatically charged on top of the MRF for the current bill period.
  2. If Subscriber avails of a recurring add-on, it will auto-renew every 30 days unless the Subscriber opts-out of the add-on. Opt out from the add-on will require raising a request through any of the Globe official channels, such as online via the GlobeOne app or web, social via Facebook Messenger (Gie), or the Globe Stores. However, the Subscriber will not receive any refund or rebate of the monthly fee(s) incurred for the unused Add-on(s) opted-out regardless of opt out date.
  3. If Subscriber avails of a one-time add-on, it will expire based on stated promo validity and will not auto-renew. Should he/she wish to enjoy the add-on again, Subscriber must register again by raising a request through any of the Globe official channels, such as online via the GlobeOne app or web, social via Facebook Messenger (Gie), or the Globe Stores.
  4. Availment of a combination of add-ons is allowed, as long as within the Subscriber’s Spending Limit.

Spending Limit

Subscriber’s GPlan will have a default Spending Limit, which is the amount a subscriber can spend for additional services on top of his/her plan within a specific billing period. When this amount is reached, availment of additional services may be disabled to help manage subscriber spending. The Spending Limit amount shall be at least minimum Php200 on top of his/her MRF amount. The Spending Limit amount may be changed by raising a request through any of the Globe official channels, such as online via the GlobeOne app or web, social via Facebook Messenger (Gie), or the Globe Stores, subject to the approval of Globe under existing criteria, terms and conditions. Globe reserves the right to review and revise the criteria, terms and conditions for the increase or decrease of the Spending Limit.

Paperless Billing

Globe shall send the Subscriber his/her Billing Statement digitally using the email address provided on the subscription agreement and via a text from GLOBEMYBILL which contains a secure link that will let the Subscriber view, download and save his/her billing statement using a phone, tablet, PC or laptop. Subscriber undertakes that he/she has provided Globe with a valid and active e-mail address on the subscription agreement. Should there be any changes on his/her email address, Subscriber will notify Globe through any of the Globe official channels, such as online via the GlobeOne app or web, social via Facebook Messenger (Gie), or the Globe Stores.

If Subscriber requires a printed copy of his/her Billing Statement, he/she may (i) print a copy thereof by accessing his/her GlobeOne app; or (ii) when he downloads his/her bill from the text sent to him by GLOBEMYBILL.

KonsultaMD Subscription

KonsultaMD (KMD) is a telehealth membership service that allows the subscriber to have 24/7 unlimited access to licensed doctors, no appointment needed. The subscriber can consult a doctor via voice or video call anytime.

Subscription to GPlan comes with unlimited voice consultation and 1 video consultation per month. This also includes e-Prescription, e-Laboratory Requests and e-Medical Certificate.

This free KonsultaMD Personal Plan is coterminous with the GPlan Subscription. All matters, question and concerns shall be referred to and handled by KonsultaMD (Global Telehealth, Inc.).

Personal Information

Subscriber undertakes that subscription to GPlan may entail use, disclosure, and sharing with Globe’s subsidiaries and affiliates including but not limited to Globe Capital Venture Holdings, Inc. [917 Ventures], G-Xchange, Inc. [GCash], Globe Fintech Innovations, Inc. [Mynt], Fuse Lending, Inc. [Fuse], AdSpark, Inc. [AdSpark], Kickstart Ventures, Inc. [Kickstart], Global Telehealth,Inc. [KonsultaMD], Electronic Commerce Payments, Inc. [ECPay], Asticom Technology, Inc. [Asticom], and Yondu, Inc. [Yondu] (hereinafter “subsidiaries and affiliates”), partners, and third-party service providers, all information contained in this application about me and my subscription, my network and connections, my service usage and payment patterns, information about the device and equipment I use to access your service, websites and apps used in your services, information from your subsidiaries and affiliates, partners, and third-party service providers including third-party advertisers, and any data or analytics derived therefrom, in whatever form (hereinafter “Personal Information”), for the following purposes: processing any application or request for availment of any product and/or service which they order, improving your/their products and services, credit investigation and scoring, advertising and promoting new products and services, to the end of improving my and/or the public’s customer experience.

Gadget Features

If subscribed to GPlan with Device, the Subscriber acknowledges that the Device/Gadget he/she receives in connection with his/her GPlan subscription is locked to Globe’s network. The Subscriber shall not have said lock removed or disabled within his/her Holding Period/Lockup. If Subscriber is already out of his Holding Period/Lockup, he may request for unlocking by raising a request through any of the Globe official channels, such as online via the GlobeOne app or web, social via Facebook Messenger (Gie), or the Globe Stores.

The Subscriber acknowledges that he/she has reviewed and understood all the features of the Gadget obtained, especially when it involves using the Gadget to access the internet, including how to unregister from the same if necessary. The Subscriber is aware that there are charges for accessing the internet using his/her Gadget depending on the mobile internet service availed of or registered to on top of his/her MRF. In addition, the Subscriber who will use roaming services shall be responsible for accessing Globe’s website for information on applicable roaming internet, call and text rates.

Gadget Replacement and Repair

Within seven (7) calendar days from receipt of the Gadget, the Subscriber shall submit to any Globe Store the defective Gadget (inclusive of the gadget, accessories and box), the official receipt and/or other documents supporting the transaction (i.e. the form which contains Gadget model and IMEI number).

Beyond seven (7) calendar days from receipt of the Gadget, GLOBE shall not accept any Gadget replacement. Instead, the Subscriber shall submit the defective Gadget through the Gadget manufacturer’s authorized service center(s) for repair.

All GLOBE provided Gadgets have a one (1) year Manufacturer’s Warranty (“Warranty Period”). After the Warranty Period, Subscriber may still report Gadget’s defects to Globe but charges for repair and other associated costs will apply.

Apple Inc.’s Warranty Terms and Conditions for iPhone

Apple Inc. (‘Apple”) provides a limited one (1)-year manufacturer's warranty ("Warranty Period") from date of purchase. The limited warranty shall be Apple’s sole responsibility during the Warranty Period and covers all iPhone-related software and hardware concerns. Subscriber has the obligation to read/view carefully the complete terms and conditions of Apple warranty available at https://www.apple.com/legal/warranty/products/iphone-english-a.html. For iPhone assessment, the following Apple Service Providers can be contacted by the Subscriber:

Power Mac Center (02) 7254672 or (0917) 5806851
Senco Link Technologies, Inc. (02) 893-4100 to 03 or (02) 812-6719 or (02) 810-5270

Other Provisions

Even if Subscriber’s subscription to his/her GPlan is suspended/barred, the Subscriber shall still be billed for the MRF, but he/she shall not be able to use the service until Subscriber settles the overdue balance of his/her account in full. Upon full settlement of overdue balance, Subscriber will be reconnected and will enjoy his/her GPlan inclusions.

GLOBE reserves the right to add, delete or modify any or all of the offerings under the GPlan.

Globe At Home Plans Terms and Conditions

General Description

These Special Terms supplement the provisions of the Subscription Agreement (“SA”)**and Terms and Conditions specific to the Globe At Home Plans (“T&C”) (the SA and T&C shall be collectively referred to as “Agreement”). In the event of any conflict or inconsistency between the provisions of the SA and these Special Terms, the provisions of these Special Terms shall prevail as to the subject matter herein contained. All other terms and conditions of the Subscription Agreement not otherwise inconsistent with these Special Terms shall remain binding and effective.

  • PLAN

    WIRELESS (LTE and MIMO)

    Plan 1299 (5 Mbps) 150GB LTE
    Plan 1299 (10 Mbps) 150GB LTE
    Plan 1299 (5 Mbps) 400GB LTE
    Plan 1299 (10 Mbps) 500GB Wired
    Plan 1599 (10 Mbps) 500GB LTE
    Plan 1699 (20 Mbps) 600GB LTE
    Plan 1299 (10 Mbps) 500GB

    WIRED (VDSL, VPLS-VOIP, VDSL-VOIP, and GPON)

    Plan 1499 (20Mbps) Unli - data only plan
    Plan 1499 (35Mbps) Unli - data only plan
    Plan 1699 (25 Mbps) Unli
    Plan 1899 (35 Mbps) Unli
    Plan 2499 (50 Mbps) Unli
    Plan 2899 (100 Mbps) Unli
    Plan 3499 (200 Mbps) Unli
    Plan 4999 (500 Mbps) Unli
    Plan 9499 (1 Gbps) Unli
  • ELIGIBILITY

    Non-discounted offers are available for New Globe At Home Subscribers.

    Discounted offers (50% off on monthly service fees for first 6 months) may be available for:
    1. Existing Globe mobile subscribers
      • Existing Mobile Postpaid subscribers with no terminated Globe At Home subscription for the past 6 months of application
      • Existing Mobile Postpaid subscribers who are also Globe At Home subscribers applying for an additional line in an installation address with no current Globe At Home subscription
    2. Switchers, or those currently subscribed with another broadband provider at home
    3. Must present a non-Globe At Home, non-Bayan Postpaid broadband bill
    4. Outstanding balance in must not be more than two times (2x) of their current monthly service fee with the provider
    5. Bill must be issued by provider within the past two months
    6. Account name must be the same as the one applying for a Globe At Home line
    7. Installation address must be the same as that reflected in bill
  • FREE CONTENTS

    Amazon Prime Video (3 months)
    HBO Go (3 months)
    Viu (3 months)
    KonsultaMD Family Plan (3 months)
    G-Insure (3 months)

    Redemption of HBO Go, Viu, and Konsulta MD may be done via the Globe At Home app. Content access will be terminated for customers who will not give their confirmation to extend by the end of the free trial period.
  • FREE, except for Unli Plan 1499 20Mbps

    Comes with:
    • Unlimited Calls to Globe/TM for 24 months
    • Unlimited Calls to local area landline numbers
    • Free Globe NDD Calls

    *Calls made to non-Globe and international calls will be charged and is not covered by the promo. P99/month landline fee will be charged starting on the 25th month.
  • INSTALLATION FEE

    Installation fee worth P1,000 to be paid via installments over the first three monthly bills (P333.33/month)

    *May be waived for pre-qualified properties, or if coincides with certain promos.
  • PRE-TERMINATION FEE

    For 24 months lock-up: P4,500 (for VDSL and GPON) + 2MSF + balance of any amortization

    For no lock-up: No pre-termination fee
  • MODEM FEE

    None for 24-month lock-up, unless pre-terminated.
    For no lock-up: P4,500 (VDSL and GPON)
  •  

Content

Billing charges will now be the MRF of the plan, and other charges of the following content tack-ons subject to availment and/or continuing availment by the Subscriber:

  1. HBO Go: P149/month starting on the 4th month
  2. Amazon Prime Video: P300/month starting on the 4th month
  3. Viu: P99/month starting on the 4th month
  4. KonsultaMD: P150/month starting on the 7th month

Upon activation of broadband account, customer has 60 days to redeem the free content vouchers. Globe reserves the right to add, delete or modify any or all of the offerings under the Globe At Home plans. For more details, kindly visit https://www.globe.com.ph

Installation

Installations made on the same day of submission of application forms to direct sales agents are temporary in nature and subject to the conduct of full verification of documents and IDs submitted to confirm the identity of the applicant.

By checking "I hereby agree to the Terms & Conditions", subscriber hereby confirms that he/she has read and understood the foregoing Special Terms specific to the Globe At Home trial plans, Globe Terms and Conditions (https://shop.globe.com.ph/terms-and-conditions) and Data Privacy Policy ( https://www.globe.com.ph/privacy-policy.html) and that he/she agrees to be bound thereby**.

Pre-termination Fee

Standard Fees (modem fee plus 2 months MRF) will apply should subscriber decide to terminate his/her account at any time within the 24-month lock-up period. Below are the applicable modem fees, depending on the plan availed:

GPON, VDSL – P4,500

Broadband Postpaid Exclusive Offer to Postpaid Mobile Customers

General Description

These Special Terms supplement the provisions of the Subscription Agreement (“SA”)**and Terms and Conditions specific to the Globe At Home Plans (“T&C”) (the SA and T&C shall be collectively referred to as “Agreement”). In the event of any conflict or inconsistency between the provisions of the SA and these Special Terms, the provisions of these Special Terms shall prevail as to the subject matter herein contained. All other terms and conditions of the Subscription Agreement not otherwise inconsistent with these Special Terms shall remain binding and effective.

Exclusive Offer to Postpaid Mobile and Select Prepaid Mobile Customers

Existing Postpaid Mobile Customers will get 50% off on MRF for 6 months on their Globe At Home Broadband Plan. Offer is eligible for GO UNLI Wired plans from 1699 to 9499 in GPON and VDSL technologies and GO BIG Wireless plans 10Mbps and above. Included Globe At Home plans are valid for residential applications only and not available for commercial, business and internet shops. Globe At Home reserves the right to terminate if found violating the policy.

50% discount on first 6 months on MRF for existing Globe Postpaid Mobile customers

  • Customers are eligible for 50% off 6 months with lock up for 24 months
  • Free content access to the following:
    • Amazon Prime Video (3 months)
    • HBO Go (3 months)
    • Viu (3 months)
  • Free service access to the following:
    • Konsulta MD Family Plan (3 months)
    • G-Insure (3 months)
  • Wired Plans:
    • Plans from 1699 to 9499
    • Must be GPON or VDSL technology
  • Wireless Plans:
    • Plans with speed of at least 10Mbps and above
    • Must be LTE or MIMO technology

  • PLAN

    Check plan availed (choose one):
    WIRED

    Plan 1699 (25 Mbps) Unli
    Plan 1899 (35 Mbps) Unli
    Plan 2499 (50 Mbps) Unli
    Plan 2899 (100 Mbps) Unli
    Plan 3499 (200Mbps) Unli
    Plan 4999 (500Mbps) Unli
    Plan 9499 (1Gbps) Unli

    WIRELESS

    Plan 1299 (10 Mbps) 150GB
    Plan 1599 (10 Mbps) 500GB
    Plan 1699 (20 Mbps) 600GB
  • ELIGIBILITY

    Existing Mobile Postpaid subscribers with no terminated Globe At Home subscription for the past 6 months of application

    Existing Mobile Postpaid subscribers who are also Globe At Home subscribers applying for an additional line in an installation address with no current Globe At Home subscription

    Select existing Mobile Prepaid subscribers who have met the following parameters:
    • Tenure
    • Top-Up History
    • Data Usage Behavior

    Note: All subscription applications are subject to Globe rules and policies.
  • FREE CONTENTS

    Free content access to the following:
    Amazon Prime Video (3 months)
    HBO Go (3 months)
    Viu (3 months)

    Free service access to the following:
    Konsulta MD Family Plan (3 months)
    G-Insure (3 months)

    Redemption of HBO Go, Viu, Konsulta MD, G-Insure may be done via the Globe At Home app. Content access will be terminated for customers who will not give confirmation to extend by the end of free trial period.
  • DEVICE AVAILMENT

    For Wired and Wireless Plans:
    [ ] Android TV (P3,600 OTP)
    [ ] Apple TV (P9,600 OTP)

    For Wired Plans Only:
    [ ] TP Link Wifi Mesh (P3,600 OTP)
    [ ] Samsung Smart Things
    [ ] Wifi Hub (P6,999 OTP)
    [ ] Outlet (P2,100 OTP)
    [ ] Mutipurpose Sensor (P1,100 OTP)
    [ ] Camera (P5,500 OTP)

    *Warranty clauses below
  • LANDLINE - FREE

    Comes with:
    • Unlimited Calls to Globe/TM for 24 months
    • Unlimited Calls to local area Globe landline numbers
    • Free Globe NDD Calls

    *Calls made to non-Globe and international calls will be charged and is not covered by the promo
  • INSTALLATION FEE

    Installation fee worth P1,000 to be paid be via installments over the first three monthly bills. (P333.33/month)

    *Cannot be waived for pre-qualified properties, or coincide with certain promos
  • PRE-TERMINATION FEE

    Standard pre-termination fees to apply
  • MODEM FEE

    NONE

Content

Billing charges will now be the MRF of the plan, and other charges of the following content tack-ons subject to availment and/or continuing availment by the Subscriber:

  1. HBO Go: Php 149/month starting on the 4th month
  2. Amazon Prime: Php 300/month starting on the 4th month
  3. Viu: Php 99/month starting on the 4th month
  4. Konsulta MD: Php 150/month starting on the 4th month
  5. G-Insure Singlife Insurance Plan: P25/month starting on the 4th month
Globe reserves the right to add, delete or modify any or all of the offerings under the Globe At Home cross-sell plan.

For more details, kindly visit https://www.globe.com.ph

Device Warranty

Limited Service and Warranty

Globe Telecom is not liable for changes or developments initiated by the device brands (Xiaomi, Apple, TP-Link, Samsung) nor event that may cause any of the devices to break, malfunction or to stop functioning.
Globe Telecom does not provide product warranty on the devices offered except for TPLink WiFi Mesh and its limited warranty. To avail of the TPLink WiFi Mesh one year warranty, the Subscriber shall call the Globe At Home hotline at+632 7730-1000 or access the Globe At Home mobile app and present this document upon availing of warranty. Globe Telecom will not accept devices with incomplete items returned for repair or replacement.

One year warranty for other devices will be provided by the relevant device’s manufacturer or maker in accordance with their respective warranty terms and conditions. For ease of reference, consumer hotlines and authorized service centers of devices’ manufacturer or maker may be found at the back of the warranty card or at https://www.globe.com.ph/help/broadband/.html

Installation

Installations made on the same day of submission of application forms to direct sales agents are temporary in nature. All applications are subject to the conduct of full verification of documents and IDs submitted to confirm the identity of the applicant.

Pre-termination Fee

Standard Fees (modem fee plus 2 months MRF) will apply should subscriber decide to terminate his/her account at any time within the 24 month lock-up period. Below are the applicable modem fees, depending on the plan availed:

GPON, VDSL – P4,500
LTE – P2,500

By checking "I hereby agree to the Terms & Conditions", subscriber hereby confirms that he/she has read and understood the foregoing Special Terms specific to the Globe At Home trial plans, Globe Terms and Conditions (https://shop.globe.com.ph/terms-and-conditions) and Data Privacy Policy ( https://www.globe.com.ph/privacy-policy.html) and that he/she agrees to be bound thereby**.

Saddle Row Promo Certificate for ThePLAN

General Description

These Terms and Conditions specific to the ThePLAN Subscription and Saddle Row Ride Kit (“ThePLAN”) supplement the provisions of the Subscription Agreement (“SA”). In the event of any conflict or inconsistency between the provisions of the SA and these Terms and Conditions, the provisions of these Terms and Conditions shall prevail. All other terms and conditions of the SA not otherwise inconsistent with these Terms and Conditions shall remain binding and effective.

ThePLAN allows the Subscriber to create a mobile plan depending on his/her requirements. This plan may be availed with a line only, mobile gadget or 3rd party device. To build a plan, the Subscriber simply needs to choose and add together relevant and available surf, lifestyle or call and text packs (the “Packs”) under these Terms and Conditions.

Plans

ThePLAN requires enrollment in either:

  1. ThePLAN PLUS refers to a line only subscription consisting of a combination of different Packs chosen by the Subscriber. Being on a SIM Only plan gives the Subscriber an additional benefit of bonus value that may be used to avail more Packs:
    • Surf Pack which refers to any GoSURF offers that give the Subscriber specific data allocation in megabytes (MB) or gigabytes (GB) on a monthly basis;
    • ifestyle Pack which refers to access or subscription to lifestyle, entertainment, music, or work related sites and apps; or
    • Call and Text Pack which refers to call and text bundles to local networks and International Direct Dialing (IDD) offers.

    The combination created herein above by the Subscriber will be his/her personalized ThePLAN for which he/she will be charged the corresponding Monthly Recurring Fee (“MRF”). The MRF shall be the minimum payment due to GLOBE. Under the ThePLAN PLUS, the Subscriber further agrees that he/she:
    1. Must maintain a mandatory Surf Pack offer, regardless of the plan, throughout the twenty four (24) months Holding Period/Lock-up,
    2. May change/replace any of the Packs enrolled in, as long as a Surf Pack offer is retained. Such changes/replacement shall be applied on the next bill cut-off period,
    3. May opt out from the his/her enrolled Lifestyle Pack or Call and Text Pack (“Non-Surf Pack”) without replacing the same with another pack but his/her MRF will remain the same as the value of the Pack opted-out shall be converted to consumable allowance unless the Subscriber applies for a change in his/her plan,
    4. Agrees that the consumable allowance includes exclusive use for local SMS, calls, and mobile browsing. Any and all unused consumable allowance will be forfeited after 30 days, and a new allocation of consumable allowance shall be provided at the next billing cycle. The consumable allowance absolutely excludes international roaming service, value-added services (e.g., ringtone, ring back tone), Share-A-Load service, and other content services. Additional corresponding fees shall be billed on top of the MRF for international roaming service, value-added services, Share-A-Load service and other content services,
    5. May decide in the future to avail a mobile gadget, the Subscriber would need to change his/her plan to the ThePLAN With a Gadget offer and will no longer get to enjoy the additional advantages of the ThePLAN PLUS,
    6. Aware that ThePLAN PLUS now comes with no Holding Period/Lock-up, and should Subscriber decide to terminate his/her plan or change his/her plan to ThePLAN With a Gadget anytime, he/she may do so without the need to pay a pre-termination fee. Subscriber will be required to pay all outstanding balances before such change is allowed. Change of plan with Gadget shall take effect in the next billing cycle with the new 24 months Holding Period/Lock-up to start.
  2. ThePLAN With Saddle Row Ride Kit refers to a plan subscription consisting of a combination of different Packs chosen by the Subscriber along with the Saddle Row Ride Kit.

    The combination created herein above by the Subscriber will be his/her personalized ThePLAN With Saddle Row Ride Kit during the Holding Period/Lock-up of 24 months from date of line activation for which he/she will be charged the corresponding Monthly Recurring Fee (“MRF”). The MRF shall be the minimum payment due Globe. Under the ThePLAN With Saddle Row Ride Kit, the Subscriber further agrees that he/she:
    1. Must maintain a mandatory Surf Pack offer, regardless of the plan, throughout the twenty four (24) months Holding Period/Lock-up,
    2. May change/replace any of the Packs enrolled in, as long as a Surf Pack offer is retained. Such changes/replacement shall be applied on the next bill cut-off period,
    3. May opt out from the his/her enrolled Lifestyle Pack or Call and Text Pack (“Non-Surf Pack”) without replacing the same with another pack but his/her MRF will remain the same as the value of the Pack opted-out shall be converted to consumable allowance unless the Subscriber applies for a change in his/her plan,
    4. Agrees that the consumable allowance includes exclusive use for local SMS, calls, and mobile browsing. Any and all unused consumable allowance will be forfeited after 30 days, and a new allocation of consumable allowance shall be provided at the next billing cycle. The consumable allowance absolutely excludes international roaming service, value-added services (e.g., ringtone, ring back tone), Share-A-Load service, and other content services. Additional corresponding fees shall be billed on top of the MRF for international roaming service, value-added services, Share-A-Load service and other content services,
    5. May terminate or downgrade his/her plan subject to prior to termination or downgrade the full payment of a pre-termination fee based on the formula below.

      Pre-termination Fees Computation

      Pre-termination Fees = Ride Kit Penalty Fee + Unpaid Monthly Installment + Admin Fee

      Where:
      Ride Kit Penalty Fee =     Ride Kit Base Price – Cashout
      Total Holding Period (in months)
          x Remaining Holding Period (in months)


      Notes:
      1. Ride Kit Base Price refers the price of the device at the point of plan subscription.
      2. Cashout refers to the amount required from the customer to avail of the device at a certain plan.
      3. Unpaid monthly instalment refers to the portion of the cashout that has not been paid by the customer in cases of instalment arrangement.

Packs

  1. There are two types of Surf Packs, Base Surf Packs and Add Surf Packs. Base Surf Packs can only be availed one variant at a time and shall not co-exist with each other. Add Surf Packs are additional GBs that can be added on to the Base Surf Packs and can be availed multiple times.
  2. Enrolment in any one or a combination of available Lifestyle Pack and/or Call and Text Pack variants can be undertaken.
  3. Additional enrolment in a Pack will require either going to the nearest Globe Store, or calling the Hotline, or logging-on to the Globe website (Plan Builder). The corresponding monthly fee(s) for each Pack variants will be automatically charged on top of the MRF for the current bill period. The Pack(s) enrolled in will auto-renew every 30 days unless the Subscriber opts-out of or terminates the Pack. Opt out from or termination of the Pack will require either going to the nearest Globe Store or calling the Hotline. However, the Subscriber will not receive any refund or rebate for the unused monthly fee(s) for the Pack(s) opted-out regardless of opt out date.

MRF Round Up

The actual MRF for the ThePLAN shall be in accordance with Globe’s billing principle. Thus, the Subscriber agrees that his/her MRF will be rounded up if the resulting computed amount of the plan created is not in accordance with Globe’s billing principle; the difference will form part of the Subscriber’s consumable allowance that may be used in accordance with these Terms and Conditions.

Spending Limit Service

Subscriber’s ThePLAN will have a default Spending Limit, which is the amount he/she can spend for outgoing services (calls, texts, data) on top of his/her plan within a specific billing period. When this amount is reached, outgoing services may be disabled to help manage subscriber spending. The Spending Limit amount shall be at least minimum Php200 on top of his MRF amount.

The Spending Limit amount may be changed though Globe self-service channels, hotline, or Globe Store subject to the approval of Globe under existing criteria, terms and conditions. Globe reserves the right to review and revise the criteria, terms and conditions for the increase or decrease of the Spending Limit.

Paperless Billing

Globe shall send the Subscriber his/her Billing Statement digitally using the email address provided on the SA and via a text from GLOBEMYBILL which contains a secure link that will let the Subscriber view, download and save his/her billing statement using a phone, tablet, PC or laptop. The Subscriber undertakes that he/she has provided Globe with a valid and active e-mail address on the SA. Should there be any changes on his/her email address, the Subscriber will notify Globe thereof by going to the nearest Globe Store, calling the Hotline, or updating his info via *143#.

If the Subscriber requires a printed copy of his/her Billing Statement, he/she may (i) print a copy thereof by accessing his/her myBill Account through the Globe website (www.globe.com.ph); or (ii) when he/she downloads his/her bill from the text sent to him/her by GLOBEMYBILL.

Saddle Row Ride Kit

The Subscriber acknowledges that ---

  1. he/she purchased the Saddle Row Ride Kit from HC Amber Athletics Inc. (“Saddle Row”),
  2. he/she consents that Globe can share his/her personal information such as name, mobile number and complete address with Saddle Row for the following purposes: (1) delivery, after sales support (replacement or repair) of the Saddle Row Ride Kit, and (2) redemption of Saddle Row online class vouchers via SHOOR,
  3. he/she agrees and abides by the Saddle Row’s terms and conditions, privacy policy and waiver, with regard to the use of the Saddle Row Ride Kit and online class vouchers, and
  4. he/she hold Globe, its subsidiaries and affiliates free and harmless from any claims that may arise as a result of the use of the Saddle Row Ride Kit and online class vouchers.

Other Provisions

Even if the Subscriber’s subscription to his/her ThePLAN is suspended/barred, the Subscriber shall still be billed for the MRF, but he/she shall not be able to use the service until the Subscriber settles the overdue balance of his/her account in full. Once suspended/barred, all variants of the Packs enrolled in shall be opted-out/terminated. Upon reconnection, however, the same shall be re-activated without need of re-enrollment.

GLOBE reserves the right to add, delete or modify any or all of the offerings under the ThePLAN.

Saddle Row Promo Certificate for ThePLATINUM Plan

General Description

These Terms and Conditions specific to ThePLATINUM Plan and Saddle Row Ride Kit and ThePLATINUM Plan PLUS (“Plans”) supplement the provisions of the Subscription Agreement (“SA”) and Postpaid Subscription Agreement (www.globe.com.ph). In the event of any conflict or inconsistency between the provisions of the SA and Platinum Terms and Conditions, the provisions of the Platinum Terms and Conditions specific to the Plans shall prevail. All other terms and conditions of the SA not otherwise inconsistent with these Platinum Terms and Conditions shall remain applicable.

ThePLATINUM Plan and ThePLATINUM Plan PLUS are available to new applicants, and existing Globe postpaid and Platinum subscribers. This plan may be availed with a line only, mobile gadget or 3rd party device. Regular Globe postpaid requirements apply. Additional requirements may be requested if deemed necessary. All applications are subject for approval.

ThePLATINUM Plan and ThePLATINUM Plan PLUS have variants based on their Monthly Recurring Fees (MRF):

  1. Plan 3799
  2. Plan 4999
  3. Plan 7999

Regardless of variant, ThePLATINUM Plan and ThePLATINUM Plan PLUS come with the following built-in services:

  1. Platinum All-Month Surf (up to 60 GB)
  2. Unlimited calls to all networks;
  3. Unlimited texts to all networks; and
  4. Unlimited calls to landline and DUO numbers in the same area.

Platinum Plan Options:

The Subscriber may enroll in any of the following ThePLATINUM Plan variants:

  1. ThePLATINUM Plan 3799, which includes:
    1. Free mobile gadget or 3rd party device
    2. Built-in services
  2. ThePLATINUM Plan 4999, which includes:
    1. Free mobile gadget or 3rd party device
    2. Built-in services
    3. Two (2) days Data Roaming
    4. Php 1,500 worth of consumable allowance
  3. ThePLATINUM Plan 7999, which includes
    1. Free mobile gadget or 3rd party device
    2. Built-in services
    3. Four (4) days Data Roaming
    4. Php 3,000 worth of consumable allowance

Or, the Subscriber may enroll in any of the following ThePLATINUM Plan PLUS variants:

  1. ThePLATINUM Plan PLUS 3799 which includes:
    1. Built-in services
    2. Dedicated Platinum Relationship Manager
    3. Three (3) days Data Roaming
    4. Php 1,500 worth of consumable allowance
  2. ThePLATINUM Plan PLUS 4999 which includes:
    1. Built-in services
    2. Dedicated Platinum relationship manager
    3. Five (5) days Data Roaming
    4. Php 2,250 worth of consumable allowance
  3. ThePLATINUM Plan PLUS 7999, which includes:
    1. Built-in services
    2. Dedicated Platinum relationship manager
    3. Seven (7) days Roam Surf
    4. Php 4,250 worth of consumable allowance

ThePLATINUM Plan shall have a holding period of twenty-four (24) months from the date of line activation (“Holding Period”), depending on the choice of device. ThePLATINUM Plan PLUS shall have no holding period.

Upon enrollment in ThePLATINUM Plan and ThePLATINUM Plan PLUS, the Subscriber further agrees that:

  1. For plans inclusive of the consumable allowance, it shall be used for:
    1. International calls and texts
    2. Subscription to select digital content
    3. Roaming calls and texts
    Upon activation, the consumable allowance shall be provided in full and without proration. Any and all unused consumable allowance will be forfeited after every billing cycle, and the allowance shall be refreshed at the next billing cycle.
  2. Regular rates for international calls and texts, and zonal rates for roaming calls and texts will apply. Any charges exceeding the consumable allowance will be billed on top of the monthly recurring fee.
  3. The consumable allowance will not be used for any data roaming promos or per MB charging. All charges from mobile data roaming will be billed on top of the monthly recurring fee.
  4. With the Platinum All-Month Surf, Subscriber will enjoy continuous local data surfing without additional charges. When he/she has exceeded the 60GB, Globe’s Fair Use Policy will apply to this service. Globe will implement network management control measures to give all its customers the opportunity to enjoy Globe network.
  5. For ThePLATINUM Plan, the Subscriber may avail the services of a dedicated Platinum Relationship Manager for Php 199 every month. The amount will be deducted from the consumable allowance and will auto-renew every billing cycle. The subscriber can opt out of the dedicated Platinum Manager at any time with the modification taking effect on the next billing cycle. A dedicated Platinum Relationship Manager is included in ThePLATINUM Plan PLUS and will not deduct any amount from the consumable allowance. In the absence of available consumable allowance, the amount will be billed on top of the monthly recurring fee.
  6. The Subscriber may opt-in to selected content subscriptions and the corresponding amount will be deducted from the consumable allowance. If applicable, the content subscription will auto-renew and deduct from the consumable allowance every billing cycle unless the Subscriber opts-out of or terminates the content subscription. The subscriber can opt-out of a subscription at any time and the modification will take effect on the next billing cycle. Opt-out from or termination of the content subscription will require either going to the nearest Globe Store or calling the Platinum Hotline or by chatting Thea (glbe.co/Thea), the Platinum Digital Assistant, or by calling his/her Platinum Relationship Managers . However, the Subscriber will not receive any refund or rebate for the unused consumable allowance for the content subscription opted-out regardless of opt out date. In the absence of available consumable allowance, the charges will be billed on top of the monthly recurring fee.
  7. During the Holding Period for ThePLATINUM Plan, the subscriber shall not terminate nor downgrade his/her plan.

    Otherwise, a pre-termination fee based on the formula below and P550 administration fee will be charged against the Subscriber.
    Pre - termination Fee =     Saddle Row Ride Kit Base Price [HBP] minus Cash payment
    Total Holding Period
        x Remaining Holding Period

  8. During the Holding Period, subscriber shall not be entitled to avail of any promotional activity of GLOBE (such as, but not limited to, extension line promotions, device upgrade programs,) that entails additional minimum subscription period.

Platinum Surf Refresh

Platinum Surf Refresh is available to existing ThePLATINUM Plan and ThePLATINUM Plan PLUS subscribers (“Subscriber”), whose mobile data experience have reached the 60GB threshold of the Platinum All-Month Surf within one bill cycle.

The Subscriber may register to any of the following Platinum Surf Refresh variants:

  1. Platinum Surf Refresh Freebie
    1. Free
    2. Data threshold worth 5GB
    3. Valid for fifteen (15) days
  2. Platinum Surf Refresh 299
    1. Priced at Php 299
    2. Data threshold worth 5GB
    3. Valid for fifteen (15) days
  3. Platinum Surf Refresh 599
    1. Priced at Php 599
    2. Data threshold worth 10GB
    3. Valid for fifteen (15) days

Registration to any Platinum Surf Refresh may be done through:

  1. Platinum Relationship Managers
  2. Thea, Platinum Digital Assistant
  3. Platinum Hotline
  4. Globe Stores

Platinum Surf Refresh 299 and Platinum Surf Refresh 599 may also be registered through:

  1. USSID
  2. GlobeONE app
  3. Texting the keyword to 8080:
    1. “SR299” for Platinum Surf Refresh 299
    2. “SR599” for Platinum Surf Refresh 599

Upon registering to Platinum Surf Refresh, the Subscriber further agrees that:

  1. Subscriber will temporarily experience normal data speeds of up to 42Mbps until the data threshold of the Platinum Surf Refresh is reached or expires. Globe ‘s Fair Use Policy applies.(https://www.globe.com.ph/fup.html)
  2. Subscriber may only register to Platinum Surf Refresh Freebie once and may register multiple times to Platinum Surf Refresh 299 and Platinum Surf Refresh 599. All Platinum Surf Refresh may be used simultaneously.
  3. When Subscriber is registered to multiple Platinum Surf Refresh simultaneously, data threshold will be consolidated and will expire fifteen (15) days after the most recent promo registration. Unused and unexpired data threshold will be extended over to the following bill cycle. Remaining Platinum Surf Refresh data threshold will need to be breached first before the Platinum All-Month Surf’s 60GB data threshold for that month takes effect.
  4. Platinum Surf Refresh will be charged on top of the monthly recurring fee of ThePLATINUM Plan and ThePLATINUM Plan PLUS. The charges will be included in the billing period when Platinum Surf Refresh was registered and will be reflected by offer name in the Billing Statement:
    1. “Freebie - Surf Refresh (5GB/15 days)” for Platinum Surf Refresh Freebie
    2. “Add On-Surf Refresh 299 (5GB/15 days)” for Platinum Surf Refresh 299
    3. “Add On-Surf Refresh 599 (10GB/15 days)” for Platinum Surf Refresh 599

Bill Control Program

Subscriber may enroll his/her ThePLATINUM Plan or ThePLATINUM Plan PLUS in Globe’s Bill Control Program whereby the Subscriber’s plan will be automatically barred from performing outgoing services once his/her plan has reached or is about to reach its Spending Limit, as determined by Subscriber himself. “Spending Limit” refers to the maximum limit or cap that Subscriber is willing to incur for his/her mobile usage within a specific billing period. The Spending Limit, shall be, at all times, shall not be greater than the amount remaining after the MRF is deducted from the credit limit of the account, and shall not be less than Two Hundred Pesos (P200.00). Subscriber may enroll his/her ThePLATINUM Plan or ThePLATINUM Plan PLUS anytime by going to the nearest Globe Store, calling the Platinum Hotline, chatting with Thea, the Platinum Digital Assistant (glbe.co/Thea), or calling his/her Platinum Relationship Manager.

Gross Monthly Income

The Subscriber certifies that the declared Gross Monthly Income is aligned to the submitted Proof of Financial Income (POFC) to obtain and maintain the Globe Platinum Plan Subscription.

Paperless Billing

Globe shall send the Subscriber his/her Billing Statement on-line using the email address provided on the SA and via a text from GLOBEMYBILL which contains a secure link that will let the Subscriber view, download, save and print his/her billing statement using a mobile device, PC or laptop. The Subscriber undertakes that he/she has provided Globe with a valid and active email address on the SA. Should there be any changes on his/her email address, the Subscriber will notify Globe thereof by going to the nearest Globe Store, calling the Hotline, or logging on to the Globe Website myBill Account.

If the Subscriber requires a printed copy of his/her Billing Statement, he/she may (i) print a copy thereof by accessing his/her myBill Account through the Globe website (www.globe.com.ph or (ii) request for the delivery of his printed Billing Statement to his/her billing address .

Saddle Row Ride Kit

Globe undertakes that the Subscriber shall acknowledge and agree that

  1. he/she purchased the Saddle Row Ride Kit from HC Amber Athletics Inc. (“Saddle Row”),
  2. he/she consents that Globe can share his/her personal information such as name, mobile number and complete address with Saddle Row for the following purposes: (1) delivery, after sales support (replacement or repair) of the Saddle Row Ride Kit, and (2) redemption of Saddle Row online class vouchers via SHOOR,
  3. he/she agrees and abides by the Saddle Row’s terms and conditions, privacy policy and waiver, with regard to the use of the Saddle Row Ride Kit and online class vouchers, and
  4. he/she hold Globe, its subsidiaries and affiliates free and harmless from any claims that may arise as a result of the use of the Saddle Row Ride Kit and online class vouchers.

Other Provisions

If Subscriber’s subscription to his/her ThePLATINUM Plan or ThePLATINUM Plan PLUS is suspended/barred, the Subscriber shall still be billed for the MRF, but he/she shall not be able to use the service until Subscriber settles the overdue balance of his/her account in full. Packs will not be opted out/terminated but customer will not be able to use the service if barred/suspended. Upon reconnection, however, the same shall be re-activated without need of re-enrollment.

GLOBE reserves the right to add, delete or modify any or all of the offerings under ThePLATINUM Plan or ThePLATINUM Plan PLUS.

By proceeding with this application, the Subscriber hereby confirms that he/she has read and understood the foregoing Terms and Conditions specific to ThePLATINUM Plan with Saddle Row Ride Kit and that he/she agrees to be bound thereby.

Electric Studio Promo Certificate for The PLAN

General Description

These Terms and Conditions specific to the ThePLAN Subscription and Electric Studio Bike Bundle (“ThePLAN”) supplement the provisions of the Subscription Agreement (“SA”). In the event of any conflict or inconsistency between the provisions of the SA and these Terms and Conditions, the provisions of these Terms and Conditions shall prevail. All other terms and conditions of the SA not otherwise inconsistent with these Terms and Conditions shall remain binding and effective.

ThePLAN allows the Subscriber to create a mobile plan depending on his/her requirements. This plan may be availed with a line only, mobile gadget or 3rd party device. To build a plan, the Subscriber simply needs to choose and add together relevant and available surf, lifestyle or call and text packs (the “Packs”) under these Terms and Conditions.

Plans

ThePLAN requires enrollment in either:

  1. ThePLAN PLUS refers to a line only subscription consisting of a combination of different Packs chosen by the Subscriber. Being on a SIM Only plan gives the Subscriber an additional benefit of bonus value that may be used to avail more Packs:
    • Surf Pack which refers to any GoSURF offers that give the Subscriber specific data allocation in megabytes (MB) or gigabytes (GB) on a monthly basis;
    • Lifestyle Pack which refers to access or subscription to lifestyle, entertainment, music, or work related sites and apps; or
    • Call and Text Pack which refers to call and text bundles to local networks and International Direct Dialing (IDD) offers.

    The combination created herein above by the Subscriber will be his/her personalized ThePLAN for which he/she will be charged the corresponding Monthly Recurring Fee (“MRF”). The MRF shall be the minimum payment due to GLOBE. Under the ThePLAN PLUS, the Subscriber further agrees that he/she:
    1. Must maintain a mandatory Surf Pack offer, regardless of the plan, throughout the twenty four (24) months Holding Period/Lock-up,
    2. May change/replace any of the Packs enrolled in, as long as a Surf Pack offer is retained. Such changes/replacement shall be applied on the next bill cut-off period,
    3. May opt out from the his/her enrolled Lifestyle Pack or Call and Text Pack (“Non-Surf Pack”) without replacing the same with another pack but his/her MRF will remain the same as the value of the Pack opted-out shall be converted to consumable allowance unless the Subscriber applies for a change in his/her plan,
    4. Agrees that the consumable allowance includes exclusive use for local SMS, calls, and mobile browsing. Any and all unused consumable allowance will be forfeited after 30 days, and a new allocation of consumable allowance shall be provided at the next billing cycle. The consumable allowance absolutely excludes international roaming service, value-added services (e.g., ringtone, ring back tone), Share-A-Load service, and other content services. Additional corresponding fees shall be billed on top of the MRF for international roaming service, value-added services, Share-A-Load service and other content services,
    5. May decide in the future to avail a mobile gadget, the Subscriber would need to change his/her plan to the ThePLAN With a Gadget offer and will no longer get to enjoy the additional advantages of the ThePLAN PLUS,
    6. Aware that ThePLAN PLUS now comes with no Holding Period/Lock-up, and should Subscriber decide to terminate his/her plan or change his/her plan to ThePLAN With a Gadget anytime, he/she may do so without the need to pay a pre-termination fee. Subscriber will be required to pay all outstanding balances before such change is allowed. Change of plan with Gadget shall take effect in the next billing cycle with the new 24 months Holding Period/Lock-up to start.

  2. ThePLAN With Electric Studio Bike Bundlerefers to a plan subscription consisting of a combination of different Packs chosen by the Subscriber along with the Electric Studio Bike Bundle.

    The combination created herein above by the Subscriber will be his/her personalized ThePLAN With Electric Studio Bike Bundle during the Holding Period/Lock-up of 24 months from date of line activation for which he/she will be charged the corresponding Monthly Recurring Fee (“MRF”). The MRF shall be the minimum payment due Globe. Under the ThePLAN With Electric Studio Bike Bundle, the Subscriber further agrees that he/she:

    1. Must maintain a mandatory Surf Pack offer, regardless of the plan, throughout the twenty four (24) months Holding Period/Lock-up,
    2. May change/replace any of the Packs enrolled in, as long as a Surf Pack offer is retained. Such changes/replacement shall be applied on the next bill cut-off period,
    3. May opt out from the his/her enrolled Lifestyle Pack or Call and Text Pack (“Non-Surf Pack”) without replacing the same with another pack but his/her MRF will remain the same as the value of the Pack opted-out shall be converted to consumable allowance unless the Subscriber applies for a change in his/her plan,
    4. Agrees that the consumable allowance includes exclusive use for local SMS, calls, and mobile browsing. Any and all unused consumable allowance will be forfeited after 30 days, and a new allocation of consumable allowance shall be provided at the next billing cycle. The consumable allowance absolutely excludes international roaming service, value-added services (e.g., ringtone, ring back tone), Share-A-Load service, and other content services. Additional corresponding fees shall be billed on top of the MRF for international roaming service, value-added services, Share-A-Load service and other content services,
    5. May terminate or downgrade his/her plan subject to prior to termination or downgrade the full payment of a pre-termination fee based on the formula below.

      Pre-termination Fees Computation
      Pre-termination Fees = Ride Kit Penalty Fee + Unpaid Monthly Installment + Admin Fee
      Where:
      Ride Kit Penalty Fee =     Ride Kit Base Price – Cashout
      Total Holding Period (in months)
          x Remaining Holding Period (in months)


      Notes:
      1. Ride Kit Base Price refers the price of the device at the point of plan subscription.
      2. Cashout refers to the amount required from the customer to avail of the device at a certain plan.
      3. Unpaid monthly instalment refers to the portion of the cashout that has not been paid by the customer in cases of instalment arrangement.

Packs

  1. There are two types of Surf Packs, Base Surf Packs and Add Surf Packs. Base Surf Packs can only be availed one variant at a time and shall not co-exist with each other. Add Surf Packs are additional GBs that can be added on to the Base Surf Packs and can be availed multiple times.
  2. Enrolment in any one or a combination of available Lifestyle Pack and/or Call and Text Pack variants can be undertaken.
  3. Additional enrolment in a Pack will require either going to the nearest Globe Store, or calling the Hotline, or logging-on to the Globe website (Plan Builder). The corresponding monthly fee(s) for each Pack variants will be automatically charged on top of the MRF for the current bill period. The Pack(s) enrolled in will auto-renew every 30 days unless the Subscriber opts-out of or terminates the Pack. Opt out from or termination of the Pack will require either going to the nearest Globe Store or calling the Hotline. However, the Subscriber will not receive any refund or rebate for the unused monthly fee(s) for the Pack(s) opted-out regardless of opt out date.

MRF Round Up

The actual MRF for the ThePLAN shall be in accordance with Globe’s billing principle. Thus, the Subscriber agrees that his/her MRF will be rounded up if the resulting computed amount of the plan created is not in accordance with Globe’s billing principle; the difference will form part of the Subscriber’s consumable allowance that may be used in accordance with these Terms and Conditions.

Spending Limit Service

Subscriber’s ThePLAN will have a default Spending Limit, which is the amount he/she can spend for outgoing services (calls, texts, data) on top of his/her plan within a specific billing period. When this amount is reached, outgoing services may be disabled to help manage subscriber spending. The Spending Limit amount shall be at least minimum Php200 on top of his MRF amount.

The Spending Limit amount may be changed though Globe self-service channels, hotline, or Globe Store subject to the approval of Globe under existing criteria, terms and conditions. Globe reserves the right to review and revise the criteria, terms and conditions for the increase or decrease of the Spending Limit.

Paperless Billing

Globe shall send the Subscriber his/her Billing Statement digitally using the email address provided on the SA and via a text from GLOBEMYBILL which contains a secure link that will let the Subscriber view, download and save his/her billing statement using a phone, tablet, PC or laptop. The Subscriber undertakes that he/she has provided Globe with a valid and active e-mail address on the SA. Should there be any changes on his/her email address, the Subscriber will notify Globe thereof by going to the nearest Globe Store, calling the Hotline, or updating his info via *143#.

If the Subscriber requires a printed copy of his/her Billing Statement, he/she may (i) print a copy thereof by accessing his/her myBill Account through the Globe website (www.globe.com.ph); or (ii) when he/she downloads his/her bill from the text sent to him/her by GLOBEMYBILL.

Electric Studio Bike Bundle

Globe undertakes that the Subscriber shall acknowledge and agree that

  1. He/she directly sourced the Stationary Bike, which is part of the Electric Studio Bike Bundle, from Purefitness, Inc. (“Electric Studio”)
  2. That the complementary class vouchers, which form part of the Electric Studio Bike Bundle, are administered and managed by Electric Studio;
  3. He/she consents that Globe can share his/her personal information such as name, mobile number and complete address with Electric Studio and its third party partners for the following purposes: (1) delivery, after sales support (replacement or repair) of the Stationary Bike sourced from Purefitness, Inc., and (2) redemption of Electric Studio online class vouchers via the Electric Studio website
  4. He/she agrees and abides by Electric Studio’s terms and conditions, privacy policy and waiver, with regard to the use of the Electric Studio Bike and online class vouchers, including but not limited to the STUDIO’s Safety Waiver.
  5. He/she agrees and abides to SportFit Inc.’s terms and conditions and warranty certificate with regard to any after sales matter, request for service and repair and warranty fulfillment; and
  6. He/she hold Globe, its subsidiaries and affiliates free and harmless from any claims that may arise as a result of the use of the Electric Studio Bike and online class vouchers.

Other Provisions

Even if the Subscriber’s subscription to his/her ThePLAN is suspended/barred, the Subscriber shall still be billed for the MRF, but he/she shall not be able to use the service until the Subscriber settles the overdue balance of his/her account in full. Once suspended/barred, all variants of the Packs enrolled in shall be opted-out/terminated. Upon reconnection, however, the same shall be re-activated without need of re-enrollment.

GLOBE reserves the right to add, delete or modify any or all of the offerings under the ThePLAN.

By proceeding with this application, the Subscriber hereby confirms that he/she has read and understood the foregoing Terms and Conditions specific to ThePLAN with Electric Studio Bike Bundle and that he/she agrees to be bound thereby.

Electric Studio Promo Certificate for ThePLATINUM Plan

General Description

These Terms and Conditions specific to ThePLATINUM Plan and Electric Studio Bike Bundle and ThePLATINUM Plan PLUS (“Plans”) supplement the provisions of the Subscription Agreement (“SA”) and Postpaid Subscription Agreement (www.globe.com.ph). In the event of any conflict or inconsistency between the provisions of the SA and Platinum Terms and Conditions, the provisions of the Platinum Terms and Conditions specific to the Plans shall prevail. All other terms and conditions of the SA not otherwise inconsistent with these Platinum Terms and Conditions shall remain applicable.

ThePLATINUM Plan and ThePLATINUM Plan PLUS are available to new applicants, and existing Globe postpaid and Platinum subscribers. This plan may be availed with a line only, mobile gadget or 3rd party device. Regular Globe postpaid requirements apply. Additional requirements may be requested if deemed necessary. All applications are subject for approval.

ThePLATINUM Plan and ThePLATINUM Plan PLUS have variants based on their Monthly Recurring Fees (MRF):

  1. Plan 3799
  2. Plan 4999
  3. Plan 7999

Regardless of variant, ThePLATINUM Plan and ThePLATINUM Plan PLUS come with the following built-in services:

  1. Platinum All-Month Surf (up to 60 GB)
  2. Unlimited calls to all networks;
  3. Unlimited texts to all networks; and
  4. Unlimited calls to landline and DUO numbers in the same area.

Platinum Plan Options:

The Subscriber may enroll in any of the following ThePLATINUM Plan variants:

  1. ThePLATINUM Plan 3799, which includes:
    1. Free mobile gadget or 3rd party device
    2. Built-in services
  2. ThePLATINUM Plan 4999, which includes:
    1. Free mobile gadget or 3rd party device
    2. Built-in services
    3. Two (2) days Data Roaming
    4. Php 1,500 worth of consumable allowance
  3. ThePLATINUM Plan 7999, which includes
    1. Free mobile gadget or 3rd party device
    2. Built-in services
    3. Four (4) days Data Roaming
    4. Php 3,000 worth of consumable allowance

Or, the Subscriber may enroll in any of the following ThePLATINUM Plan PLUS variants:

  1. ThePLATINUM Plan PLUS 3799 which includes:
    1. Built-in services
    2. Dedicated Platinum Relationship Manager
    3. Three (3) days Data Roaming
    4. Php 1,500 worth of consumable allowance
  2. ThePLATINUM Plan PLUS 4999 which includes:
    1. Built-in services
    2. Dedicated Platinum relationship manager
    3. Five (5) days Data Roaming
    4. Php 2,250 worth of consumable allowance
  3. ThePLATINUM Plan PLUS 7999, which includes:
    1. Built-in services
    2. Dedicated Platinum relationship manager
    3. Seven (7) days Roam Surf
    4. Php 4,250 worth of consumable allowance

ThePLATINUM Plan shall have a holding period of twenty-four (24) months from the date of line activation (“Holding Period”), depending on the choice of device. ThePLATINUM Plan PLUS shall have no holding period.

Upon enrollment in ThePLATINUM Plan and ThePLATINUM Plan PLUS, the Subscriber further agrees that:

  1. For plans inclusive of the consumable allowance, it shall be used for:
    1. International calls and texts
    2. Subscription to select digital content
    3. Roaming calls and texts
    Upon activation, the consumable allowance shall be provided in full and without proration. Any and all unused consumable allowance will be forfeited after every billing cycle, and the allowance shall be refreshed at the next billing cycle.
  2. Regular rates for international calls and texts, and zonal rates for roaming calls and texts will apply. Any charges exceeding the consumable allowance will be billed on top of the monthly recurring fee.
  3. The consumable allowance will not be used for any data roaming promos or per MB charging. All charges from mobile data roaming will be billed on top of the monthly recurring fee.
  4. With the Platinum All-Month Surf, Subscriber will enjoy continuous local data surfing without additional charges. When he/she has exceeded the 60GB, Globe’s Fair Use Policy will apply to this service. Globe will implement network management control measures to give all its customers the opportunity to enjoy Globe network.
  5. For ThePLATINUM Plan, the Subscriber may avail the services of a dedicated Platinum Relationship Manager for Php 199 every month. The amount will be deducted from the consumable allowance and will auto-renew every billing cycle. The subscriber can opt out of the dedicated Platinum Manager at any time with the modification taking effect on the next billing cycle. A dedicated Platinum Relationship Manager is included in ThePLATINUM Plan PLUS and will not deduct any amount from the consumable allowance. In the absence of available consumable allowance, the amount will be billed on top of the monthly recurring fee.
  6. The Subscriber may opt-in to selected content subscriptions and the corresponding amount will be deducted from the consumable allowance. If applicable, the content subscription will auto-renew and deduct from the consumable allowance every billing cycle unless the Subscriber opts-out of or terminates the content subscription. The subscriber can opt-out of a subscription at any time and the modification will take effect on the next billing cycle. Opt-out from or termination of the content subscription will require either going to the nearest Globe Store or calling the Platinum Hotline or by chatting Thea (glbe.co/Thea), the Platinum Digital Assistant, or by calling his/her Platinum Relationship Managers . However, the Subscriber will not receive any refund or rebate for the unused consumable allowance for the content subscription opted-out regardless of opt out date. In the absence of available consumable allowance, the charges will be billed on top of the monthly recurring fee.
  7. During the Holding Period for ThePLATINUM Plan, the subscriber shall not terminate nor downgrade his/her plan.

    Otherwise, a pre-termination fee based on the formula below and P550 administration fee will be charged against the Subscriber.
    Pre - termination Fee =     Electric Studio Bike Bundle Base Price [HBP] minus Cash payment
    Total Holding Period
        x Remaining Holding Period

  8. During the Holding Period, subscriber shall not be entitled to avail of any promotional activity of GLOBE (such as, but not limited to, extension line promotions, device upgrade programs,) that entails additional minimum subscription period.

Platinum Surf Refresh

Platinum Surf Refresh is available to existing ThePLATINUM Plan and ThePLATINUM Plan PLUS subscribers (“Subscriber”), whose mobile data experience have reached the 60GB threshold of the Platinum All-Month Surf within one bill cycle.

The Subscriber may register to any of the following Platinum Surf Refresh variants:

  1. Platinum Surf Refresh Freebie
    1. Free
    2. Data threshold worth 5GB
    3. Valid for fifteen (15) days
  2. Platinum Surf Refresh 299
    1. Priced at Php 299
    2. Data threshold worth 5GB
    3. Valid for fifteen (15) days
  3. Platinum Surf Refresh 599
    1. Priced at Php 599
    2. Data threshold worth 10GB
    3. Valid for fifteen (15) days

Registration to any Platinum Surf Refresh may be done through:

  1. Platinum Relationship Managers
  2. Thea, Platinum Digital Assistant
  3. Platinum Hotline
  4. Globe Stores

Platinum Surf Refresh 299 and Platinum Surf Refresh 599 may also be registered through:

  1. USSID
  2. GlobeONE app
  3. Texting the keyword to 8080:
    1. “SR299” for Platinum Surf Refresh 299
    2. “SR599” for Platinum Surf Refresh 599

Upon registering to Platinum Surf Refresh, the Subscriber further agrees that:

  1. Subscriber will temporarily experience normal data speeds of up to 42Mbps until the data threshold of the Platinum Surf Refresh is reached or expires. Globe ‘s Fair Use Policy applies.(https://www.globe.com.ph/fup.html)
  2. Subscriber may only register to Platinum Surf Refresh Freebie once and may register multiple times to Platinum Surf Refresh 299 and Platinum Surf Refresh 599. All Platinum Surf Refresh may be used simultaneously.
  3. When Subscriber is registered to multiple Platinum Surf Refresh simultaneously, data threshold will be consolidated and will expire fifteen (15) days after the most recent promo registration. Unused and unexpired data threshold will be extended over to the following bill cycle. Remaining Platinum Surf Refresh data threshold will need to be breached first before the Platinum All-Month Surf’s 60GB data threshold for that month takes effect.
  4. Platinum Surf Refresh will be charged on top of the monthly recurring fee of ThePLATINUM Plan and ThePLATINUM Plan PLUS. The charges will be included in the billing period when Platinum Surf Refresh was registered and will be reflected by offer name in the Billing Statement:
    1. “Freebie - Surf Refresh (5GB/15 days)” for Platinum Surf Refresh Freebie
    2. “Add On-Surf Refresh 299 (5GB/15 days)” for Platinum Surf Refresh 299
    3. “Add On-Surf Refresh 599 (10GB/15 days)” for Platinum Surf Refresh 599

Bill Control Program

Subscriber may enroll his/her ThePLATINUM Plan or ThePLATINUM Plan PLUS in Globe’s Bill Control Program whereby the Subscriber’s plan will be automatically barred from performing outgoing services once his/her plan has reached or is about to reach its Spending Limit, as determined by Subscriber himself. “Spending Limit” refers to the maximum limit or cap that Subscriber is willing to incur for his/her mobile usage within a specific billing period. The Spending Limit, shall be, at all times, shall not be greater than the amount remaining after the MRF is deducted from the credit limit of the account, and shall not be less than Two Hundred Pesos (P200.00). Subscriber may enroll his/her ThePLATINUM Plan or ThePLATINUM Plan PLUS anytime by going to the nearest Globe Store, calling the Platinum Hotline, chatting with Thea, the Platinum Digital Assistant (glbe.co/Thea), or calling his/her Platinum Relationship Manager.

Gross Monthly Income

The Subscriber certifies that the declared Gross Monthly Income is aligned to the submitted Proof of Financial Income (POFC) to obtain and maintain the Globe Platinum Plan Subscription.

Paperless Billing

Globe shall send the Subscriber his/her Billing Statement on-line using the email address provided on the SA and via a text from GLOBEMYBILL which contains a secure link that will let the Subscriber view, download, save and print his/her billing statement using a mobile device, PC or laptop. The Subscriber undertakes that he/she has provided Globe with a valid and active email address on the SA. Should there be any changes on his/her email address, the Subscriber will notify Globe thereof by going to the nearest Globe Store, calling the Hotline, or logging on to the Globe Website myBill Account.

If the Subscriber requires a printed copy of his/her Billing Statement, he/she may (i) print a copy thereof by accessing his/her myBill Account through the Globe website (www.globe.com.ph); or (ii) request for the delivery of his printed Billing Statement to his/her billing address .

Electric Studio Bike Bundle

Globe undertakes that the Subscriber shall acknowledge and agree that

  1. He/she directly sourced the Stationary Bike, which is part of the Electric Studio Bike Bundle, from Purefitness, Inc. (“Electric Studio”)
  2. That the complementary class vouchers, which form part of the Electric Studio Bike Bundle, are administered and managed by Electric Studio;
  3. He/she consents that Globe can share his/her personal information such as name, mobile number and complete address with Electric Studio and its third party partners for the following purposes: (1) delivery, after sales support (replacement or repair) of the Stationary Bike sourced from Purefitness, Inc., and (2) redemption of Electric Studio online class vouchers via the Electric Studio website
  4. He/she agrees and abides by Electric Studio’s terms and conditions, privacy policy and waiver, with regard to the use of the Electric Studio Bike and online class vouchers, including but not limited to the STUDIO’s Safety Waiver.
  5. He/she agrees and abides to SportFit Inc.’s terms and conditions and warranty certificate with regard to any after sales matter, request for service and repair and warranty fulfillment; and
  6. He/she hold Globe, its subsidiaries and affiliates free and harmless from any claims that may arise as a result of the use of the Electric Studio Bike and online class vouchers.

Other Provisions

If Subscriber’s subscription to his/her ThePLATINUM Plan or ThePLATINUM Plan PLUS is suspended/barred, the Subscriber shall still be billed for the MRF, but he/she shall not be able to use the service until Subscriber settles the overdue balance of his/her account in full. Packs will not be opted out/terminated but customer will not be able to use the service if barred/suspended. Upon reconnection, however, the same shall be re-activated without need of re-enrollment.

GLOBE reserves the right to add, delete or modify any or all of the offerings under ThePLATINUM Plan or ThePLATINUM Plan PLUS.

By proceeding with this application, the Subscriber hereby confirms that he/she has read and understood the foregoing Terms and Conditions specific to ThePLATINUM Plan with Electric Studio Bike Bundle and that he/she agrees to be bound thereby.

Home Prepaid Wifi Exclusive Offer Terms & Conditions

General Description

These Special Terms supplement the provisions of the Subscription Agreement (“SA”)**and Terms and Conditions specific to the Globe At Home Plans (“T&C”) (the SA and T&C shall be collectively referred to as “Agreement”). In the event of any conflict or inconsistency between the provisions of the SA and these Special Terms, the provisions of these Special Terms shall prevail as to the subject matter herein contained. All other terms and conditions of the Subscription Agreement not otherwise inconsistent with these Special Terms shall remain binding and effective.

Exclusive Offer to Existing Home Prepaid Wifi Subscribers

Existing Home Prepaid Wifi Customers will get one (1) free monthly recurring fee and free Install on their Globe At Home Broadband Plan. Offer is eligible for UNLI plans from 1499 to 2699 in GPON and VDSL technologies. Included Globe At Home plans are valid for residential applications only and not available for commercial, business and internet shops. Globe At Home reserves the right to terminate if found violating these Special Terms or the Agreement.

Free 1 MRF and Free Install for Existing Home Prepaid Wifi customers

  • Customers are eligible for Free One (1) MRF and free installation with lock up for twenty four (24) months
  • Free content access to the following for Plans 1699 and up:
    • Amazon Prime Video (3 months)
    • HBO Go (3 months)
    • Viu (3 months)
    • WeTV (3 months)
    • Upstream (3 months)
  • Free Konsulta MD Family Plan (12 months) for all plans
  • Wired Plans:
    • Plans from 1499 to 2699
    • Must be GPON or VDSL technology
  • PLAN

    Check plan availed (choose one):
    [ ] Plan 1499 (35Mbps) Unli - data only plan
    [ ] Plan 1699 (35 Mbps) Unli
    [ ] Plan 2699 (100Mbps) Unli
  • ELIGIBILITY

    Existing Home Prepaid Wifi customers that are Filipino citizens only

    Existing Home Prepaid Wifi customers with active Home Prepaid Wifi modems

    Must be an existing Home Prepaid WiFi customer for more than three (3) months

    Existing Globe At Home Prepaid WiFi customers with no terminated Globe At Home subscription for the past six (6) months from date of application.

    Existing Globe At Home Prepaid WiFi customers who are also Globe At Home subscribers applying for an additional line in an installation address with no current Globe At Home subscription

    Note: All subscription applications are subject to Globe’s rules and policies.
  • FREE CONTENTS

    Free content access to the following for Plans 1699 and up:
    • Amazon Prime Video (3 months)
    • HBO Go (3 months)
    • Viu (3 months)
    • WeTV (3 months)
    • Upstream (3 months)

    Redemption of content may be done via the Globe At Home app. Content access will be terminated for customers who will not give their confirmation to extend by the end of the free trial period.

    Redemption of HBO Go, Viu, Konsulta MD, G-Insure may be done via the Globe At Home app. Content access will be terminated for customers who will not give confirmation to extend by the end of free trial period.
  • LANDLINE

    Free landline starts at Plan 1699
    Comes with:
    • Unlimited Calls to Globe/TM for 24 months
    • Unlimited Calls to local area landline numbers
    • Free Globe NDD Calls

    *Calls made to non-Globe and international calls will be charged accordingly and is not covered by the promo *No landline add-ons for wired plans below 1699
  • INSTALLATION FEE

    FREE
  • PRE-TERMINATION FEE

    Standard pre-termination fees apply
  • MODEM FEE

    None
  •  

Content

Billing charges will now be the MRF of the plan and other charges of the following content tack-ons, subject to availment and/or continuing availment by the Subscriber:

  1. Amazon Prime Video: P300/month starting on the 4th month
  2. Viu: P99/month starting on the 4th month
  3. HBO Go: P149/month starting on the 4th month
  4. KonsultaMD: P150/month starting on the 13th month
  5. Upstream: Up to P240/movie starting on the 4th month
Upon activation of the broadband account, the customer has sixy (60) days to redeem the free content vouchers. Failure to redeem the free content vouchers within the said period shall forfeit the offer. Globe reserves the right to add, delete or modify any or all of the offerings under the Globe At Home plans. For more details, kindly visit https://www.globe.com.ph

Installation

Installations made on the same day of submission of application forms to direct sales agents are temporary in nature. All applications are subject to the conduct of full verification of the required supporting documents submitted.

Pre-termination Fee

Standard Fees (modem fee plus two (2) months MRF) will apply should a subscriber decide to terminate his/her account at any time within the twenty four (24) month lock-up period. Below are the applicable modem fees, depending on the plan availed of:

GPON, VDSL – P4,500

By checking "I hereby agree to the Terms & Conditions", subscriber hereby confirms that he/she has read and understood the foregoing Special Terms specific to the Globe At Home trial plans, Globe Terms and Conditions (https://shop.globe.com.ph/terms-and-conditions) and Data Privacy Policy ( https://www.globe.com.ph/privacy-policy.html) and that he/she agrees to be bound thereby**.

By checking "I hereby agree to the Terms & Conditions", subscriber hereby confirms that he/she has read and understood the foregoing Special Terms specific to the Globe At Home trial plans, Globe Terms and Conditions (https://shop.globe.com.ph/terms-and-conditions) and Data Privacy Policy ( https://www.globe.com.ph/privacy-policy.html) and that he/she agrees to be bound thereby**.

Backup Fiber Plan 499 Terms and Conditions

General Description

These Special Terms supplement the provisions of the Subscription Agreement (“SA”)**and Terms and Conditions specific to the Globe At Home Plans (“T&C”) (the SA and T&C shall be collectively referred to as “Agreement”). In the event of any conflict or inconsistency between the provisions of the SA and these Special Terms, the provisions of these Special Terms shall prevail as to the subject matter herein contained. All other terms and conditions of the Subscription Agreement not otherwise inconsistent with these Special Terms shall remain binding and effective.

Exclusive Plan to Customers with Competition Broadband

Applicable to customers with competition broadband are eligible to avail Backup Fiber Plan 499 25Mbps 50GB. Customer must be serviceable based on select cabinets nationwide. Included Globe At Home plans are valid for residential applications only and not available for commercial, business and internet shops. Globe At Home reserves the right to terminate if found violating the policy.

The Backup Plan 499 inclusions:

  • Speeds of up to 25Mbps
  • 50GB of consumable data refreshed every month
  • 12 month lock-up period
  • Fiber Technology
  • Free content not included in the plan
  • PLAN

    FIBER

    Plan 499 (25Mbps) 50GB
  • ELIGIBILITY

    Customers with Competition Broadband (Non-Globe At Home or Bayan).

    Customer must be serviceable by select cabinets available for Backup Fiber Plan 499.
  • INSTALLATION FEE

    Installation fee worth P2,500 to be paid be via installments over the first three monthly bills. (P833.33/month)

    *Cannot be waived for pre-qualified properties, or coincide with certain promos
  • PRE-TERMINATION FEE

    P2,500 + 2 Months of MRF will apply should subscriber terminates his/her account at any time within the 12 month lock-up period.
  • MODEM FEE

    FREE
  •  

Installation

Installations made on the same day of submission of application forms to direct sales agents are temporary in nature. All applications are subject to the conduct of full verification of documents and IDs submitted to confirm the identity of the applicant.

Pre-termination Fee

P2,500 plus 2 months MRF will apply should the subscriber decide to terminate his/her account at any time within the 12 month lock-up period.

By checking "I hereby agree to the Terms & Conditions", subscriber hereby confirms that he/she has read and understood the foregoing Special Terms specific to the Globe At Home trial plans, Globe Terms and Conditions (https://shop.globe.com.ph/terms-and-conditions) and Data Privacy Policy ( https://www.globe.com.ph/privacy-policy.html) and that he/she agrees to be bound thereby**.

GFiber Flex Terms and Conditions

General Description

These Special Terms supplement the provisions of the Subscription Agreement (“SA”)**and Terms and Conditions specific to the Globe At Home Plans (“T&C”) (the SA and T&C shall be collectively referred to as “Agreement”). In the event of any conflict or inconsistency between the provisions of the Agreement and these Special Terms, the provisions of these Special Terms shall prevail as to the subject matter herein contained. All other terms and conditions of the Agreement not otherwise inconsistent with these Special Terms shall remain binding and effective.

  • PLAN

    FIBER

    Plan 799 (25Mbps) 50GB - Data Only plan
  • LOCKUP

    Twelve (12) Months
  • ELIGIBILITY POLICIES

    1. New Globe At Home customers
      - Open to Filipinos. Non-Filipinos with existing Mobile accounts with > 7 months tenure can avail of FiberFlex Plan 799 offer with lockup.
      - Not applicable for additional account of existing Globe at Home customers except if the following conditions are met:
      • Additional account should be in a different installation address and is serviceable by Fiber cabinets that offer FiberFlex Plan 799
      • With sufficient credit limit
      • Should follow default additional account policies
    2. Serviceable by selected Fiber cabinets
      - For customers living in the border of pilot sites, serviceability will be fully dependent on the whitelisted facilities, not the address of customers.
  • CONTENT ACCESS

    No Free Content
  • LANDLINE

    No Landline Included
  • DEVICE ADD-ON

    Not Applicable
  • INSTALLATION FEE

    Installation fee worth One Thousand Two Hundred Pesos* (Php 1,200) to be paid via installments over twelve (12) months

    Promo Rate (originally Php 2,400) is available until December 31, 2021.
  • UPFRONT PAYMENT

    1 Monthly Service Fee
  • MODEM FEE

    No Modem Fee
  • PRE-TERMINATION FEE

    Four Thousand Five Hundred Pesos (Php 4,500.00) + 2 Monthly Service Fees + Balance on any Amortization

Installation

Installations made on the same day of submission of application forms to direct sales agents are temporary in nature and subject to the conduct of full verification of the required supporting documents. Should the subscriber fail to provide the necessary supporting documents within the prescribed period, the account will be terminated and the upfront payment paid by the subscriber shall be refunded upon return of the installed modem to the Globe store.

By checking "I hereby agree to the Terms & Conditions", subscriber hereby confirms that he/she has read and understood the foregoing Special Terms specific to the Globe At Home plans, Globe Terms and Conditions (https://shop.globe.com.ph/terms-and-conditions) and Data Privacy Policy ( https://www.globe.com.ph/privacy-policy.html) and that he/she agrees to be bound thereby**.

Lock-up Period

Default lock-up period for new subscribers* will be twelve (12) months.
*applies to Filipino and non-Filipino subscribers

Upfront Payment

Amount to be collected is one (1) month service fee amounting to Seven Hundred Ninety Nine Pesos (Php 799.00) upon installation of the broadband line.

Pre-termination Fees

Standard Fees (modem fee of Php 4,500 plus two (2) months service fee and balance of any amortization) will apply should the subscriber decides to terminate his/her account at any time within the twelve (12)-month lock-up period. Termination beyond the 12-month lock-up period will not incur any fees.